Alcatel-Lucent OmniTouch 8 Series, Phone Manual, Page: 9 / 64

Welcome guide manage welcome guide message
ACR manage. activate/deactivate the ISM skills in the context of the ACR application
The softkeys access depends on the display status (current state of the set).
1.4 Using Programmable Keys
Programmable keys are pre-programmed to provide quick access to CC functions.
They are accessible via the "Perso" tab on the set screen or via additional key modules
(10-key, 14-key or 40-key module).
The functions associated with these keys are configured by the administrator to operate within
calls distribution system management. The programmable functions are shown in the following
table:
Programmable
Keys Use this function to:
Headset turn headset function on/off
Forward enable/disable general forwarding of any pilot
Pilot x fwd enable/disable general forwarding of a preselected pilot
Close/Open manually close/open the group in which the agent is assigned
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