Alcatel-Lucent OmniTouch 8 Series, Phone Manual, Page: 22 / 64

Welcome guide used to access welcome guide message management
ACR manage. used to activate or deactivate their ISM skills in the context of the ACR ap-
plication
Programmable keys
Headset used to validate the headset function on the set
Forward used to enable/disable general forwarding of any pilot
Pilot x fwd used to enable/disable general forwarding of a preselected pilot
Close/Open used to manually close/open the group in which the agent is assigned
3.2 Viewing the State of your Set
3.2.1 Business State
Role: This function lets you display the Business status of the set.
Procedure: Click the "Info" tab.
Results: The display then provides all information about the facility (immediate forwarding, do
not disturb, etc.) with the highest priority amongst those active on your set.
3.2.2 Private Info
Role: This function lets you display Business information of your private set.
Procedure: Press the "Private Info" softkey.
Results: The display then provides information about the facility with the highest priority
amongst those active on your "private" set.
3.3 Queue Supervision on LED
The state of the LED of the set provides information concerning the presence of queued calls
or the saturation of one of the queues serviced by your group.
This information is as follows:
LED orange flashing at least, one queue is saturated
LED orange steady at least, one call is queued
LED green flashing at least, one message (voice or text) and/or one callback request
queued on your set,
LED off no message and/or one callback request queued on your set, no call
queued and no queue is saturated
3.4 Temporary Unavailability
Role: This function makes you unavailable temporarily from the group.
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