Alcatel-Lucent OmniTouch 8 Series, Phone Manual, Page: 51 / 64

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- If the supervisor is not free (help request refused), the following screen is displayed:
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In both cases and when the timer expires, the set returns to the " Conversation" state.
- If the supervisor is free, the following screen is displayed:
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Depending on the system management of the supervisor set, the name or the repertory
number of the supervisor will be displayed.
Note 1:
During the "Help" request, the agent is still in conversation with the caller.
To cancel the request, press the "Cancel" softkey.
• When the supervisor listens in on the conversation, the following screen is displayed:
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& ''
5-3