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3.1
Overview
When idle, the display shows, for example:
___change-begin___
___change-end___
When you press the down navigation key, the following display shows:
___change-begin___
___change-end___
Softkeys
Unavailable
used to perform a temporary unavailability for group (agent is still available
to receive internal or external personal calls)
WrapUp
used to perform off-line tasks (agent is not available for new calls)
Supervisor
used to call supervisor directly
Queue info
used to display information regarding queue status
LogOff
used to log out of system - leave group
Private Info
used to consult Business information of the private set (forwards, lock/
unlock, etc.)
3-1
Summary of Contents for OmniTouch 8 Series
Page 6: ...0 4...
Page 10: ...Chapter 1 1 4...
Page 20: ...Chapter 2 2 10...
Page 44: ...Chapter 3 3 24...
Page 48: ...Chapter 4 4 4...
Page 60: ...Chapter 6 6 4...
Page 64: ...VG Voice Guide WAI WAIt UNAV UNAVailable Chapter 8 8 2...