Using the AT&T MetroCell website
The AT&T MetroCell website has a host of tools to help you
manage your MetroCell, including:
• Access documentation and FAQs
• View a listing of all the MetroCells you are authorized to
manage
• Activate a MetroCell
• View the status of a MetroCell being activated
• Deactivate a MetroCell
• Manage device settings:
- Update registration data
- Set the MetroCell to operate in Open mode or
Closed mode
- Create and edit an Approved User List
- View and download performance reports
In
Open
mode, any AT&T subscriber within range of
the MetroCell can place calls and use data applications
through the MetroCell. In
Closed
mode, only users with
AT&T wireless telephone numbers which have been placed
on an Approved User List can place calls and use data
applications.
The following pages describe these various functions in detail,
grouped under the webpages on which they appear.
MetroCell product page (att.com/metrocell)
The MetroCell Product page is found at the following URL:
att.com/metrocell
It provides access to a great deal of information on the AT&T
MetroCell: what it is, its benefits, how to obtain one, FAQs, and
more. The product page can be accessed by anyone from the
Internet.
For customers who have purchased a MetroCell, click on
Manage My MetroCell
to reach the portion of the website
used to activate and manage your device.
Authentication
The
Manage My MetroCell
portion of the website is
restricted to users with AT&T Premier usernames for
Telecom Managers or Billing Account Number (BAN)
Administrators. All such users should have been assigned
Premier usernames which should have been sent to your
business email address.
• If you know your Premier username and password, enter them
where requested to navigate to the Manage My MetroCell
detail page.
• If you do not know your Premier username and password,
follow the instructions on the screen to obtain them.
While any Premier username will enable you to view the
Manage My MetroCell
page, several factors impact which
(if any) MetroCells you can view and manage:
• When a MetroCell is purchased, it is associated with an AT&T
Billing Account Number (or BAN). Several BANs may in turn be
associated with a Foundation Account Number, or FAN.
• Your Premier username is also associated with a BAN and
possibly a FAN.
• A Premier username may also be designated as a Telecom
Manager (TCM) or BAN Administrator (also referred to as a
BAN Admin). Only a TCM or BAN Admin can view MetroCells
associated with the BAN.
• The BAN or FAN TCM can assign a number of privileges
to Premier usernames, one of which is called “Administer
AT&T MetroCell Access”. Without this permission, a
TCM or BAN Admin can create and edit an Approved
User List for a MetroCell but cannot activate, deactivate,
or otherwise manage the device. A user who has been
granted the “Administer AT&T MetroCell Access”
permission by the customer’s TCM can perform all
MetroCell management functions. Additional information
on Premier usernames and permissions can be found by
logging into Premier (go to https://www.wireless.att.com/
business/index.jsp and log in with your Premier username
and password), selecting the Support tab, and clicking the
link to the
Permissions and Settings Overview
tutorial.
AT&T MetroCell User Guide •
February 2016
4
