Alcatel-Lucent AT&T 9363 Metro Cell, User Manual

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Steps to perform LED troubleshooting
Step 1 – MetroCell power LED
If Then
The Power LED on the Met-
roCell is ON
Power is OK, skip to Step 2.
The Power LED on the Met-
roCell is OFF
Check the source of power to the MetroCell, including:
• The outlet feeding the Power Injector.
• The power cable feeding the Power Injector.
• The Power and Ethernet lights on the Power Injector.
• The Ethernet cable from the Power Injector to the MetroCell.
(Make sure it is shielded CAT5e cable, installed as described, and not damaged.)
If all of the above appear to be in good working order, call the AT&T Product Management
Center at 877-996-7017 and enter the PIN ‘METRO’ (63876).
The Power LED is blinking Device has a major hardware fault. call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876).
Step 2 – MetroCell system LED
If Then
The System LED is ON Skip to Step 3.
The System LED is OFF There could be a system error or backhaul network problem.
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
After performing the above, if System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
The System LED is BLINKING A software upgrade or an auto-configuration process may be in progress.
Wait until the upgrade or configuration is completed (up to 30 minutes).
If System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
Step 3 – Phone (Device) LED
If Then
The Phone (Device)
LED is ON
If you are unable to make calls, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is OFF
If you are unable to make calls, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is BLINKING
• If the System LED is also blinking, the MetroCell is initializing. Please wait up to 30
minutes and check again.
• If the system LED is on, either maximum number of users is connected or there is
congestion in the internet access network.
• If the System LED is off, there may be an impairment in the Internet access network.
Check that the network is performing properly.
AT&T MetroCell User Guide • February 2016
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