Alber e-pilot User Manual Download

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7. Error messages and notes on the display

7.1 Error messages

In the event of a malfunction, a code appears on the display [3], specifying the error source,
together with a possible solution.
As in some other areas, just switching the e-pilot off and on again can sometimes resolve the
displayed error. The following table lists the error codes that are generally easy to resolve. If the
specified remedy does not resolve the problem and the error code continues to be displayed, please
contact your specialist dealer. If an error that is not included in the following table appears on the
display, please also contact your specialist dealer.

Code Display indication

Error

What to do

B14

Error: battery hardware
(initial check, electronics,
…)

Check of battery failed.

Switch off/on. If error still appears, contact specialist dealer.

B15

Error: battery temperature
too low

Battery temperature too low.

Switch off/on. Continue driving with caution. If error still
appears, contact specialist dealer.

B16

Error: battery temperature
too high

Battery temperature too
high.

Switch off/on. Continue driving with caution. If error still
appears, contact specialist dealer.

B17

Error: battery flat

Voltage in battery is too low. Charge battery.

B18

Error: battery 36V

Voltage error in battery.

Switch off/on. If error still appears, contact specialist dealer.

B19

Error: battery 36V

Battery is fully charged,
energy recovery not possible.

Travel uphill or on the flat briefly to consume some energy.

C10

Error: display hardware
(initial check, electronics,
…)

Check of display failed.

Switch off/on. If error still appears, contact specialist dealer.

C11

Error: throttle handle

Check of throttle handle
failed.

Switch off/on. If error still appears, contact specialist dealer.

C12

Error: throttle handle start-
up protection

Throttle handle was activ-
ated while switching on the
e-pilot

Switch off the e-pilot and switch it back on again: do not
activate the throttle handle in the process.

C13

Emergency operation

Throttle handle values incor-
rect. Emergency operation
with reduced values.

Switch off/on. If error still appears, contact specialist dealer.

M14

Error: drive hardware

Error: drive electronics

Switch off/on. If error still appears, contact specialist dealer.

M15

Error:
drive temperature too high

Temperature range error for
drive.

Reduce speed. Allow the drives to cool. If error still appears,
contact specialist dealer.

S10

Error:
general communication

Unable to communicate with
individual components.

Switch off. Disconnect/connect all components. Switch on.
If error still appears, contact specialist dealer.

S11

Error:
drive communication

Unable to communicate with
the drive.

Switch off. Disconnect/connect drive. Switch on. If error still
appears, contact specialist dealer.

S12

Error:
battery communication

Unable to communicate with
the battery.

Switch off. Re-insert battery. Switch on. If error still appears,
contact specialist dealer.

If an error code appears in the display, switch the e-pilot off and on again. If an error is not resolved by doing

this, please contact your specialist dealer. Depending on the type of error, the affected components may need to

be sent to Alber for repair.

Drive communication

CODE

S11

Check plug connections

Summary of Contents for e-pilot

Page 1: ... manual EN Instructions d utilisation FR Manual de instrucciones ES Istruzioni per l uso IT Gebruiksaanwijzing NL Bruksanvisning NO Instruktionsbok SE Brugsvejledning DK Käyttöohjeet FI Speed up your life Zuggerät für Rollstühle ...

Page 2: ...Service Center Deutschland Montag bis Donnerstag von 8 00 18 00 Uhr Freitag von 8 00 16 00 Uhr erreichbar unter Telefon 0800 9096 250 gebührenfrei ...

Page 3: ......

Page 4: ...Abmessungen Akku Pack ...

Page 5: ...r the battery pack 16 3 5 7 Storing the battery pack 16 3 5 8 Safety instructions and precautions on how to transport and ship the battery pack 16 4 Display 17 4 1 Fitting and removing the display 17 4 2 USB port on the display 17 4 3 Menus in the display 18 4 3 1 Menu structure overview 18 4 3 2 Driving screen 19 4 3 3 Setting the drive speeds 19 4 3 4 Displays in the menu 20 42 0001 4 99 01 Vers...

Page 6: ...r is also prohibited It is prohibited to start up the e pilot before being instructed in how to use it Contact your authorised specialist dealer or Alber agent for this instruction Starting up the e pilot before receiving instruction is contrary to the intended use and will among other things invalidate the warranty Any use contrary to the intended use involves a risk of injury The requirements fo...

Page 7: ...ry to the instructions and specifically the safety and hazard informa tion in this operating manual or by exceeding the technical limits laid down in this operating manual on the part of the user or third parties Before using the e pilot carefully read all safety and hazard information contained in the individual chapters of this operating manual 1 5 Signs and symbols Important tips and informatio...

Page 8: ... g maximum gradeability maximum permissible height of obstacles maximum user weight maximum speed etc The lowest values always apply Any limits regarding the operation of the wheelchair e g maximum gradeability maximum permissible height of obstacles maximum user weight etc must also be observed when using the e pilot The e pilot must only be used at temperatures between 25 C and 50 C Therefore do...

Page 9: ...le for dam age to the product or accidents e g fires caused by a malfunction of non original accessories or spare parts The warranty does not cover repairs for damage caused by malfunction of non original accessories Alber GmbH will however carry out such repairs for you at a charge 1 9 The main elements at a glance please see overview drawing in the cover e pilot Throttle handle 1 Button several ...

Page 10: ...ry You should therefore charge it fully before using it for the first time see chapter 3 5 Before putting the e pilot into operation read this operating manual and all the safety instructions and warning information in particular as well as the documents included with the charger and the battery pack If you have any questions please contact your specialist dealer The bracket 27 must be attached to...

Page 11: ...and of the e pilot are lifted slightly and the two brackets 8 and 27 connect firmly to each other The release flap 9 also swivels down automatically and snaps into place thereby locking the mechanism see diagram D If the release flap 9 does not automatically swivel down Manually push the release flap 9 down and make sure that it snaps into place see diagram D Check that the wheelchair and e pilot ...

Page 12: ...same time the castors of the wheelchair are lowered to the ground The wheelchair and e pilot can now be set down you should engage the brakes of the e pilot see chapter 2 7 to prevent it from rolling away To disconnect the e pilot it must be switched off Never disconnect the e pilot when it is switched on Always perform the disconnection in full and with your complete attention without any interru...

Page 13: ... result in a safety shutdown With the e pilot switched on and in idle The driving screen appears continuously on the display 3 informing you of various parameters see chapter 4 3 2 You can select the maximum speed to be travelled using button 30 only see chapter 4 3 3 Never use button 32 to select the speed as this button activ ates reverse travel When you turn the throttle handle 1 the e pilot al...

Page 14: ...ally locked when the e pilot is at a standstill and it can move freely To prevent the e pilot and the attached wheelchair from inadvert ently rolling away you should activate the brakes on the wheel using the brake levers 7a on the right side of the handlebar and 7b on the left when at a standstill Locking the brake lever If you are going to be at a standstill for a longer period of time you can u...

Page 15: ...ever 7b while simultaneously turning the throttle handle 1 to start travel In general whenever you stop for a longer period of time you should lock brake lever 7b and apply the brakes on your wheelchair This is particularly true when on inclines and gradients This reduces the risk of inadvertently rolling away If stopping for a longer period of time on a slope If possible position the e pilot and ...

Page 16: ...9 residual capacity available 1 LED flashes maximum 19 residual capacity available We strongly recommend that you do not cover expansive distances without previously charging the battery pack The capacity of the battery pack is also shown on the display 3 on the handlebar of the e pilot 3 2 Removing the battery pack In general the battery pack 13 remains on the e pilot at all times However if you ...

Page 17: ...orcefully until it snaps into the battery holder 14 It must no longer be possible to remove the battery pack from the battery holder 14 We recommend removing the key 15 from the battery lock 16 to prevent undesired removal of the battery pack e g theft These few steps mean that your e pilot is once again ready for use 3 4 Switching on the battery pack If the e pilot is not in operation for more th...

Page 18: ...ve LEDs light up 3 5 3 Fault indication during charging If a fault occurs during the charging process the red LED flashes on the charger 23 and the green LED is out Check the following The mains plug 26 for the charger must be connected properly to a live mains socket The charging plug 25 for the charger must be connected properly to the battery pack If charging is still not possible and the red L...

Page 19: ...ipated Please note that this may take several hours Do not carry out the charging process in rooms where moisture may affect the charger Never carry the charger by its power cable or the charger cables Never tug at the power cable to disconnect the charger from the mains socket Lay the mains cable and charging cable so that no one can tread on them or trip over them Do not expose the two cables to...

Page 20: ... dependent on its storage location Therefore do not leave the battery pack or the e pilot in hot locations for prolonged periods In particular use the boot of a car parked in the sun only for transport rather than as a storage location Store the battery pack and the e pilot in a cool and dry location where they are safe from damage and unauthorised access To achieve the optimum service life store ...

Page 21: ... off see chapter 4 3 4 To protect your e pilot from unwanted use by a third party or against theft the display should always be removed from the handlebar and from the user when not in use Removing the display however does not replace securing your e pilot against theft by other suitable means using a bicycle lock a safety chain or similar device 4 2 USB port on the display The display 3 has a USB...

Page 22: ...re settings and the operating status Various parameters can be adjusted individually by the wheelchair user see chapter 4 3 3 and 4 3 4 4 3 1 Menu structure overview Start screen Driving screen Menu Switch off Sport Tour Eco On Off On Off MAC Name Back Date Time Language Units Brightness Back Display Motor Battery Back Driving mode Traction assistance Tour reset Easy display Bluetooth Settings Inf...

Page 23: ...st reset 55 Specifies the time taken to travel the distance in 54 54 Average speed of the tour since the last reset 55 Specifies the distance travelled since first starting up 54 Distance that can still be travelled on the basis of the residual capacity of the battery pack If the residual capacity of the battery pack is less than 20 the display shows 55 Preset driving mode Sport Tour or Eco 4 3 3 ...

Page 24: ...he menu is automatically displayed again Language Here you can select the language used to display the information on the driving screen menu and submenu Units Select kilometres or miles Brightness Here you can adjust the brightness of the display screen to your preferred level Back You return to the menu Information submenu Technical information about the display software motor hardware and softw...

Page 25: ...freewheeling and the throttle handle has no function In these situations the speed has to be reduced until the e pilot is once again under the maximum permissible speed The throttle handle 1 can only be used for driving again once this has happened Take care when cornering Take corners at a speed adjusted to the current driving conditions tak ing particular care to avoid toppling over the wheelcha...

Page 26: ...Always adapt your speed to external conditions so that you are able to drive around any obstacles that suddenly appear or to stop your wheelchair for example Never turn the throttle handle 1 as far as it will go when starting up This may result in the e pilot moving uncontrollably risk of accident Move the throttle handle 1 gently and without sudden movements Avoid suddenly applying the throttle h...

Page 27: ...the handle using the locking mechanism when stopping for longer periods particularly on gradients and inclines in order to prevent inadvertent rolling of the wheelchair In addition you also have to apply the parking brakes on your wheelchair If your e pilot is disconnected from the wheelchair lock the brake lever 7b to prevent inadvertent rolling of the e pilot You also have to secure your wheelch...

Page 28: ...or a short distance only In general you should never travel at right angles to slopes After every trip or when your wheelchair is at a standstill lock the brake lever 7b with the locking mechanism 6 and apply the park ing brakes on your wheelchair to prevent the chair inadvertently rolling away During travel never reach into the wheel of the e pilot or between the spokes of the wheelchair wheels A...

Page 29: ...nt and risk of the e pilot user Quay walls berths and marinas paths and areas near water bridges and dykes without railings Narrow footpaths gradients e g ramps and driveways narrow paths along slopes mountain paths Narrow and or steep inclined paths along main and side roads or near precipices Paths covered with leaves snow or ice Ramps and lifting equipment on vehicles When cornering or turning ...

Page 30: ...topping and starting on inclines and gradients Take care when travelling on slopes If the maximum speed is exceeded the wheel 21 switches to freewheeling and the throttle handle 1 has no function In these situations the e pilot has to be braked to below the maximum permissible speed The throttle handle 1 can only be used for driving again once this has happened The maximum gradeability of the e pi...

Page 31: ...ial check electronics Check of display failed Switch off on If error still appears contact specialist dealer C11 Error throttle handle Check of throttle handle failed Switch off on If error still appears contact specialist dealer C12 Error throttle handle start up protection Throttle handle was activ ated while switching on the e pilot Switch off the e pilot and switch it back on again do not acti...

Page 32: ...e Check of the signal interface unit hardware failed Switch off on If error still appears contact specialist dealer M10 Note drive temperat ure high Temperature in drive is high Reduce speed Allow the drives to cool Switch off on If error still appears contact specialist dealer M11 Note speed much too high approx 40 km h Speed much too high Damage to system possible Reduce speed greatly to minimis...

Page 33: ...sealed moisture can get inside and cause damage Caution risk of crushing injuries Never reach into the cover located below the USB port 35 Particularly when turning corners there is a risk of crush ing fingers 9 Light The light 17 is primarily switched on and off with the button 5 on the handlebar see chapter 2 6 The light can also be switched on and off with the button 63 located on the light its...

Page 34: ...on the other side of the wheelchair and completely remove the cross strut from the wheelchair In order to operate the wheelchair with the e pilot again after transport you have to re attach the cross strut 60 to the wheelchair On the left or right side of the wheelchair insert the docking bar 60 the right way round into the clamp 61 and hold it firmly Press your thumb on the release mechanism 29 i...

Page 35: ... for example using a hose or a high pressure cleaner This can cause water ingress causing irreparable damage to the electronics Alber GmbH shall not be liable for damage caused by water inside the device Please note that such damage is not covered by our warranty 11 3 Reuse If your e pilot has been provided to you by your health insurance company and you do not need it any longer please contact yo...

Page 36: ...onths after the date of delivery of the e pilot 12 2 Guarantee of durability Alber provides a 24 month durability warranty for your e pilot The durability guarantee does not include Devices whose serial numbers have been tampered with or removed Wear parts such as tyres operating elements and the spokes Defects caused by normal wear incorrect handling including non compliance with the instructions...

Page 37: ...re on wheel Name Model and type Size inches Air pressure in bar and kPa CST 16x300 C 1488 Middle profile pneumatic tyre with inner tube 16 16 x 3 00 2 0 bar 200 kPa Only the tyre type specified in the table may be used on the wheel Use of other types of tyre is prohibited If you have a flat tyre please contact your specialist dealer The range depends on the terrain and the prevailing driving condi...

Page 38: ...ed on the inside of the battery holder 7 Component label Label A is attached to the wheel the back of the battery pack and the underside of the charger label B is attached to the rear of the display Please specify the component number number in the middle of the label indicated by an arrow in the diagram here when replacing the component within the Alber exchange parts pool A B Charger For technic...

Page 39: ...own here is located on the back of the battery pack and contains informa tion about usage and technical data Sticker on charger The sticker shown here is located on the back of the charger and contains information about usage and technical data ...

Page 40: ...toppling Reduce speed before cornering Always traverse kerbs and obstacles at right angles to the direction of travel Avoid abrupt steering manoeuvres Close flap before travel sticker The sticker is located on the bottom tube of the e pilot and indicates that the release flap 9 must always be closed during travel Travelling without closing the release flap 9 is prohibited See also chapters 2 1 and...

Page 41: ...pairment in the operation of the e pilot the following web pages contain prompt and appropriate safety information for customers Home page of Alber manufacturer of the e pilot Home page of the German Federal Institute for Drugs and Medical Devices BfArM If any corrective measures should be necessary Alber shall notify the specialist dealer who will then contact you ...

Page 42: ...6 0 Telefax 49 0 7432 2006 299 info alber de www alber de Ihre Alber Vertretung Your Alber representative Votre représentation Alber Vostra rappresentanza Alber Su representación Alber Din Alber representant Din Alber agenturene Uw distributeur Alber Deres Alber repræsentation Alber GmbH Albstadt ...

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