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LED COLORS, BUTTON FUNCTIONS AND GENERAL TROUBLESHOOTING
Notes:
The Alarm.com Wi-Fi Doorbell Camera will flash Blue
before it flashes Yellow – do not release during the flashing
Blue phase (this will power cycle the device).
You can factory reset the device when it is in AP Mode
(see instructions above). Press and HOLD the Main Button
until the LED flashes Yellow. If a factory reset is performed
on a camera that is already connected to Wi-Fi, the camera
will need to be re-installed to re-establish its
Wi-Fi connection. If the LED on the Doorbell Camera is
not showing any color, there may be a power issue or the
LED may have been turned off in the Video Settings on
the Customer Website.
Online Resources
Visit alarm.com/doorbell for troubleshooting tips,
installation videos and more.
POWER INFORMATION & TROUBLESHOOTING
Wired Power Supply
The Alarm.com Wi-Fi Doorbell Camera requires a wired
power supply.
Standard Doorbell Power
Standard doorbell power is 16VAC (Volts Alternating
Current) provided by a transformer that steps Mains
(120VAC) power down to low voltage. A common
transformer is 16VAC 10VA (Volt Amps) – this is standard if
the home has a single chime. If there are multiple chimes,
the transformer will normally have a higher power
(Volt Amps) rating. Other doorbell transformers offer
variable Voltage outputs from 8VAC to 24VAC.
Battery for Uninterrupted Supply
The Doorbell Camera has a battery supply to provide
power when the indoor doorbell chime is rung. To make the
existing doorbell chime ring, the Doorbell Camera must
short the doorbell circuit, diverting power from the camera.
During this time, the battery is used to power the Doorbell
Camera. The camera cannot run solely on battery power –
a wired power supply is required. The built-in lithium
battery has an expected battery life of 3 to 5 years,
depending on usage.
Battery Charging
When the LED is alternating
Red and Blue
(HD Edition)
or pulsing
Blue
(Slim Line), the battery is charging.
The battery may need to charge prior to first-time use.
The duration of the pre-syncing charge process varies due
to differences in existing doorbell circuits but normally
takes less than 30 minutes.
Power Supply Issues
The protection circuitry in doorbell transformers degrades
over time and with use. This causes the power output of
the doorbell transformer to drop. Eventually the power
provided by the transformer drops below the power
required by the Alarm.com Wi- Fi Doorbell Camera.
At this point, the transformer needs to be replaced.
If installation is attempted and the doorbell transformer’s
power output does not meet the required power,
the doorbell camera’s LED will flash with a
Red
(HD
Edition) or
Blue
(Slim Line) rapid double-flash pattern.
If this pattern persists, the doorbell transformer must
be replaced to provide sufficient power for doorbell
camera operation.
Transformer Replacement
If you have confirmed there is a transformer failure,
there are two options for transformer replacement.
You can either use a plug-in wall-wart style transformer
or wire a new transformer into the home’s Mains lines,
physically replacing the existing transformer
(a professional electrician is recommended for
this installation).
If you choose the first option, you can use an AC-AC
Wall-Adapter transformer like those commonly used to
power security panels.
Next, identify a power outlet near the existing
transformer. Remove the low-voltage wires from the
existing transformer and connect those wires to the
new transformer. Plug the new transformer in to
the power outlet and secure it in place.
