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Trouble Shooting Guide

  

  

   

  

No Red or Blue panel light lit.

Check DC Mains adaptor is connected and power 
is turned on.

TV Shows no picture or sound.

The STB output may not have been selected by 
the TV. Check your TV user guide. If using HDMI, 
select HDMI Input on the TV. Otherwise use the 
SCART connection and select SCART.

Screen displays NO SIGNAL.

Check the Aerial is connected correctly. Indoor 
aerials are generally NOT suitable unless very 
near the transmitter.
STB is not installed correctly, re tune as from 
page 9.

Pictures breaking up or freezing

.

This may occur when the STB is in a marginal 
signal area.  Have the aerial and leads tested by 
a competent engineer.

Not receiving some channels.

This may occur when the STB is in a marginal 
signal area.  Have the aerial and leads tested by 
a competent engineer.

Not receiving HD channels. 

Not all areas are being supplied at present. Visit 
the Digital UK web site 

www.digitaluk.co.uk

.

Until 2012 some areas may have intermittent HD 
services.

No Audio from the Optical connector.

A special “optical” lead is required. It must be 
inserted correctly and connected to an Audio 
amplifier that is able to process SPDIF and AC3 
signals.

No Remote Control functions.

Replace the batteries in the Remote control 
approximately each 6 months.
Ensure nothing is blocking the Infrared signal
 
B

Box switching to Standby. 
If there is no 'Button activity after 3 hours, the STB
will revent to Standby. If you are using the STB to 
be a source for "Timer" recording, the recording may
fail if the STB "Times out".
To turn this feature "OFF" see page 8. 
 

If you are still having difficulty please call the 

Technical help line. Ring 0845 293 7698 

(Normal rates apply).

Opening hours Mon-Fri 8 am – 8pm. Sat 9 am –

4pm. Sun 11am – 4pm “Bank holidays as Sun”

Or try our website :-

www.ekey.co.uk

(24Hr) 

Emails should be responded to within 3 - 4 

hours should the consumer have difficulty 

getting through.

Summary of Contents for AVX665

Page 1: ...AVX665 High Definition Digital Set Top Box Customer Help Line 0845 293 7698 Website www ekey co uk...

Page 2: ...on 12 Active channels 13 Scan Encrypted 13 Output Settings 13 TV Type 13 TV Out 13 AC3 Audio 13 SPDIF Delay 13 Digital Audio 13 HDMI Resolution 13 HDMI HDCP 13 Receiver Upgrade 13 Parental Settings 14...

Page 3: ...to show that this appliance must not be placed with ordinary household waste at the end of its useful life To prevent possible harm to the environment or human health from uncontrolled waste disposal...

Page 4: ...ect the STB from the mains supply Use a soft dry cloth for stubborn stains use a soft moist cloth with a dilute mild detergent Do NOT use petrol based fluids or abrasive materials DIGITAL SWITCH OVER...

Page 5: ...o standby 2 CH Reduces channel selection by 1 with each press In menu mode will shift the selection 3 CH Increases channel selection by 1 with each press In menu mode will shift the selection upwards...

Page 6: ...ts volume level 2 POWER Press to bring box out of standby Press again to return box to standby 4 REC Selects display screen size Selects 16 9 or 4 3 6 0 9 Alpha Numeric buttons Direct entry of channel...

Page 7: ...ries do leak clean the compartment with soapy water and scrape any residue from the contacts To NOT touch or ingest battery residue Should you swallow chemicals leaked from a battery please URGENTLY c...

Page 8: ...ug to the TV not supplied IF using HDMI this connection is not necessary 7 ANTENNA INPUT RF input from TV aerial or cable source 1 m V 75 typical RF LOOP THROUGH RF Loop through to other apparatus TV...

Page 9: ...n the Remote control or the STB The Red light will change to Blue and the LED Display will be shown on the STB Power On mode Power On Off Power Saving Due to new EC Power Saving Regulations this STB w...

Page 10: ...Yes or No by using buttonandpressOK to continue and the following message will be displayed on the screen To start installation process select Yes by using buttons and then press the OK button The bo...

Page 11: ...n menu You can move between menus by using the navigation buttons on the remote control You can enter select or confirm a menu option by using OK button In some sub menus you can use BACK button to re...

Page 12: ...decision Select YES to delete the selected channel select NO to cancel Press OK button to continue Selected channel will be deleted if you select YES The operation will be cancelled if you select NO...

Page 13: ...ands programme information Blue button Filter Views filtering options INFO Details Displays the programmes in detail Numeric buttons Jump Jumps to the preferred channel directly via numeric buttons OK...

Page 14: ...Out The set top box can output RGB and CVBS signal via the TV SCART connector located on the rear panel Although the RGB format provides a better picture quality some devices might not support it AC3...

Page 15: ...standby If you disable low power option the power consumption will be higher than 1W in standby mode however the opening time will be shorter Audio Description Audio description refers to an additiona...

Page 16: ...n your router or if you prefer to assign your own IP address then the Static option can be used You will need to enter a unique IP address along with the default gateway and DNS server In most domesti...

Page 17: ...ted function may not be working properly No Signal When the box receives no signal e g the antenna cable is disconnected NO SIGNAL message will be displayed on the screen No Channels Have Been Added Y...

Page 18: ...areas are being supplied at present Visit the Digital UK web site www digitaluk co uk Until 2012 some areas may have intermittent HD services No Audio from the Optical connector A special optical lea...

Page 19: ...EG2 MPEG4 DVB T2 MPEG4 Demodulation Combined DVB T2 DVB T demodulator that conforms to the ETSI EN 302 755 second generation Terrestrial and ETSI EN 300 744 Terrestrial standards Symbol rate COFDM wit...

Page 20: ...ftware upgrading TV Scart Video output Composite video signal 1 Vp p 3dB 75 ohm Audio output 2 Vrms Z 10kW Function switching 12V 6V for 4 3 16 9 Z 10kW Technical Specifications are subject to change...

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