5. Troubleshooting & FAQ
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• If the problem is not solved, the Network Camera might be
faulty. Contact your dealer for further help.
Image or video does
not appear in the main
page.
• The first time the PC connects to Network Camera, a pop-up
Security Warning window
will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
• Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
Check the device’s
ActiveX is installed on
your computer
Go to C:\Windows\Downloaded Program Files and check to see
if there is an entry for the file “
IPCamera Control”
. The status
column should show “Installed”. If the file is not listed, make sure
your Security Settings in Internet Explorer are configured
properly and then try reloading the device’s home page. Most
likely, the ActiveX control did not download and install correctly.
Check your Internet Explorer security settings and then close
and restart Internet Explorer. Try to browse and log in again.
Internet Explorer
displays the following
message: “Your
current security
settings prohibit
downloading ActiveX
controls”.
Setup the IE security settings or configure the individual settings
to allow downloading and scripting of ActiveX controls.
The device work
locally but not
externally .
• Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web
server running on your LAN.
• Check the configuration of the router settings allow the device
to be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
The unreadable
characters are
displayed.
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
Frame rate is slower
• The traffic of the network and the object of the image affect
