2109100018L29 1608V002
29
Troubleshooting
Problem
Probable cause
Solution
Moving image judders
Computing power of the comput-
er too low
i
Reduce the image resolution
i
Use the computer in accordance
with the system requirements
(E7201)
Camera is not detected by
the software
USB driver not up to date
i
Install an up-to-date USB driver
Camera is not correctly
detected by the software
under Windows 7
Outdated chipset driver (especial-
ly for chipsets from Intel, type
C216 or C220)
i
Download and install the
respective Windows 7 chipset
driver from the manufacturer
(The correct driver is supplied for
Windows 8 and higher)
Interchangeable head not
engaging
Defective O-ring on the hand-
piece
i
Replace the O-ring
Image is shown distorted
Wrong resolution settings
i
Choose an aspect ratio of 4:3 in
VistaConfig > Video proper-
ties> Display
13.1 Spectra interchangeable head
Problem
Probable cause
Solution
Image contains a high
amount of red; healthy
tooth substance is not
properly green
Penetration of external light
i
Check the position of the spacer
(directly on the tooth)
i
Turn off or dim source of exter-
nal light (eg operating light);
darken the room
EN
US
