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Air-Care DuctMaster
Troubleshooting Guide
(Continued)
Symptom
Possible Causes
Suggested Action
Remote does not operate
Brush
1. Be sure Handheld Remote is
pointed at the Remote Receiver
sensor on the top of the case.
2. Check that the Red indicator on
the Handheld remote flashes
(Once) when either button is
pressed
3. Is Power Cord #1 Plugged in to a
good power outlet?
Locate the DuctMaster so the remote has
an unobstructed view of the sensors.
If the red LED does not flash, replace the
battery.
The remote module is powered by Power
Cord #1, plug it into a known good outlet
Brush & hose cannot be
inserted far enough into duct.
1. Duct is too small for hose (Less
than 2” wide opening).
2. Duct makes two 90
turns in less
than 12 inches.
Be sure you are using the 1 ½” X 35’
Hose, Brush and Motor Assembly
Try to access the duct from another
opening.
Brush Motor does not turn.
1. The Brush Switch on the Panel
was “ON” when the power cord
was plugged in
2. Electronic Torque control shut
down brush motor power.
3. There was a power loss in the
building or a power surge.
4. Motor Connectors have come
loose.
Be sure the Brush Switch on the Panel is
OFF.
Unplug Power Cords for 30 seconds, and
then plug in Power Cords again
Be sure the Brush Switch on the Panel is
OFF. Try using remote again.
Be sure Brush Power Cable is fully
inserted into the Panel Connector
There are holes in the red
vacuum hose.
1. The “crush proof” hose is very
durable, but if it is pulled
excessively hard, it can separate
at the grooves.
Call Air-Care for an RMA to have the
cable housing repaired or replaced.
Call Air-Care 800-322-9919 or
702-454-5515 [email protected]
