11
TROUBLESHOOTING GUIDE
PROBLEM CAUSE
REMEDY
No propane gas at burner
Check that the gas tank valve is open.
Turn the control knob to “ON” and push
the control knob in. Make sure the tank
has propane gas.
No spark at electrode
Check that the AA battery is installed
with the negative (-) end first and has a
charge. Check that the wire is
connected to the ignition module.
Check that the electrode is not cracked
or broken.
Burner Won’t Light
Lack of oxygen
Remove excess lava rocks or fire ice
from around the ignition well.
Thermocouple not in
Flame
Check that the tip of the thermocouple
is even with the top of the ignition well.
Remove any fire ice from the ignition
well.
Thermocouple connection
at the main control valve is
loose.
Tighten the thermocouple nut at the
back of the valve.
Burner won’t stay
lit after lighting
No fire ice on burner
Cover the burner with fire ice per the
instructions.
AUSTRALIA: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
