18 |
P a g e
When the engineers/installers
code is forgotten….
1) Wire a push button (or replicate with wire link) across the Egress terminal and (-)GND.
2) Switch off power for 1 minute.
3) Switch ON power.
4) during the first 60 seconds, press the EG button once to enable the function.
5) Enter the following code..
8
0
0
8
*
*
The keypad should now be in programming mode, ready to accept new data. Change the
installers/engineers code now as per instructions above.
Using the keypad
Using the standard codes
…
Once you have exited out of programming mode, simply enter the user code.
Using super user codes
?
?
?
?
#
1
Activate output 1
?
?
?
?
#
2
Activate output 2
?
?
?
?
#
3
Activate output 3
Troubleshooting
It is worth remembering that when you install this intercom, you are literally only supplying 25% of
the overall system. The other 75% already exists with the customer. Namely the router, the wifi
network, and the phones or devices.
Anything can go wrong with any part of that entire system. Therefore, it is a useful exercise to
attempt to prove to the customer that the intercom hardware is working and operational before
attempting to diagnose the root cause, especially when connected wirelessly to a network.
If the intercom is connected via wifi to the network, it is very useful to press and hold the code
button on the board, then connect the phone DIRECTLY to the BELL wifi network (must be within
wifi range of intercom). Open the app, and show the customer that when the phone is connected
directly to the intercom, there is video and two way speech. The job is then to find out what part of
the installation or overall system is causing the problem since the intercom hardware has been
proven as operational.
We can say without doubt that when we do get hardware failures, the above process will not work
and you will not get video and voice to the phone in a direct connection like thi
Below are the most common causes of problems with installs, starting with the most common first.
Problem/error
Symptoms caused
Solution
Wrong power cable (too
thin) installed from 24v
adaptor to the intercom,
or power adaptor too far
from intercom.
Delayed push notifications,
video lag, voice problems,
freezing, relays not opening
the gate.
Change the power cable to
specifications shown within this
manual.
