Aerotech BA10 SERIES, User Manual

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Warranty and Field Service BA10/20/30 Series User’s Manual
Version 1.6
Aerotech, Inc
. B-1
APPENDIX B: WARRANTY AND FIELD SERVICE
In This Section:
•
Laser Products...........................................................B-1
•
Return Procedure.......................................................B-1
•
Returned Product Warranty Determination ...............B-2
•
Returned Product Non-warranty Determination........B-2
•
Rush Service..............................................................B-2
•
On-site Warranty Repair ...........................................B-2
•
On-site Non-warranty Repair ....................................B-2
Aerotech, Inc. warrants its products to be free from defects caused by faulty materials or
poor workmanship for a minimum period of one year from date of shipment from
Aerotech. Aerotech’s liability is limited to replacing, repairing or issuing credit, at its
option, for any products that are returned by the original purchaser during the warranty
period. Aerotech makes no warranty that its products are fit for the use or purpose to
which they may be put by the buyer, where or not such use or purpose has been disclosed
to Aerotech in specifications or drawings previously or subsequently provided, or whether
or not Aerotech’s products are specifically designed and/or manufactured for buyer’s use
or purpose. Aerotech’s liability or any claim for loss or damage arising out of the sale,
resale or use of any of its products shall in no event exceed the selling price of the unit.
Aerotech, Inc. warrants its laser products to the original purchaser for a minimum period
of one year from date of shipment. This warranty covers defects in workmanship and
material and is voided for all laser power supplies, plasma tubes and laser systems subject
to electrical or physical abuse, tampering (such as opening the housing or removal of the
serial tag) or improper operation as determined by Aerotech. This warranty is also voided
for failure to comply with Aerotech’s return procedures.
Claims for shipment damage (evident or concealed) must be filed with the carrier by the
buyer. Aerotech must be notified within (30) days of shipment of incorrect materials. No
product may be returned, whether in warranty or out of warranty, without first obtaining
approval from Aerotech. No credit will be given nor repairs made for products returned
without such approval. Any returned product(s) must be accompanied by a return
authorization number. The return authorization number may be obtained by calling an
Aerotech service center. Products must be returned, prepaid, to an Aerotech service
center (no C.O.D. or Collect Freight accepted). The status of any product returned later
than (30) days after the issuance of a return authorization number will be subject to
review.
After Aerotech’s examination, warranty or out-of-warranty status will be determined. If
upon Aerotech’s examination a warranted defect exists, then the product(s) will be
repaired at no charge and shipped, prepaid, back to the buyer. If the buyer desires an air
freight return, the product(s) will be shipped collect. Warranty repairs do not extend the
original warranty period.
Laser Products
Return Procedure
Returned Product
Warranty Determination