AeroComm ConnexLink, User Manual

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ConnexLink User’s Manual ConnexLink User’s Manual ConnexLink User’s Manual ConnexLink User’s Manual
7/11/2003 20
3. 3. 3. 3. Troubleshooting Troubleshooting Troubleshooting Troubleshooting
Problem Problem Problem Problem Solution Solution Solution Solution
Read Radio
Read Radio Read Radio
Read Radio displays error message: “Radio
not responding.”
1. Make sure the ConnexLink unit is in
Program Mode
Program Mode Program Mode
Program Mode. See Section 1.2.3
Section 1.2.3 Section 1.2.3
Section 1.2.3
Programming
Programming Programming
Programming.
2. Make sure the ConnexLink unit does not
have a Null Modem
Null Modem Null Modem Null Modem cable. Null Modem Null Modem Null Modem Null Modem
cables will have either a DB9 Male
connector or DB9 Female with a blue end.
If the unit has a Null Modem
Null Modem Null Modem Null Modem cable, use a
Null Modem
Null Modem Null Modem
Null Modem adapter to connect the
ConnexLink to the programming PC.
3. If any other programs that utilize the same
COM port as ConnexLinks are open, close
them and try to read the radio again.
4. Reset the radio by cycling power after
each unsuccessful Read.
Write Radio
Write Radio Write Radio
Write Radio displays error message: “Radio
not responding.” Make sure the ConnexLink unit is in Program
Mode and the Program
Program Program Program button is depressed
until message is displayed to release the
button. See Section 1.2.3 Programming
Section 1.2.3 Programming Section 1.2.3 Programming Section 1.2.3 Programming.
Client’s Link
Link Link
Link LED does not come on.
1. Make sure Server ConnexLink unit is
connected to power.
2. Press the Reset Reset Reset Reset button or disconnect and
reconnect power.
3. If Parity Parity Parity Parity is enabled on unit configuration,
the Link LED Link LED Link LED Link LED will not turn on.
Link
Link Link
Link LED is on, but data does not get
transmitted or received.
1. Make sure the ConnexLink unit(s) is
connected to the correct COM Port.
2. Check the COM port settings for correct
Baud Rate
Baud Rate Baud Rate Baud Rate, Parity Parity Parity Parity and either Hardware Hardware Hardware Hardware or
No Flow Control No Flow Control No Flow Control No Flow Control. The units will not
transmit with Flow Control
Flow Control Flow Control
Flow Control set to Xon/Xoff
Xon/Xoff Xon/Xoff
Xon/Xoff.
3. Try increasing the Maximum Transmit
Maximum Transmit Maximum Transmit
Maximum Transmit
Attempts Attempts Attempts Attempts (for Clients) and/or Broadcast Broadcast Broadcast Broadcast
Attempts Attempts Attempts Attempts (for Servers) values in small
increments until communication is
established.
4. Connect a Null Modem Null Modem Null Modem Null Modem adapter between
the Client and its host device.
If these troubleshooting tips do not resolve the problem, please call our toll free number at (800)
492-2320, extension 207. Technical support hours are Monday through Friday, 8:00 am to 5:00
pm Central Standard Time.