AENO ARC0002S, User Manual, Page: 12 / 144

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vacuum cleaner on via the AENO app. When the vacuum cleaner is docked,
it may not respond to commands from the app.
2. The vacuum cleaner does not charge. Possible reasons and solution: Make
sure that the docking station is connected to a power outlet via the power
adapter
, and the LED on the body of the docking station is blinking. Clean
any dirt off the metallic contacts on the docking station and the vacuum
cleaner with a soft dry cloth.
3. The vacuum cleaner does not connect via Wi-Fi.
WARNING! The vacuum cleaner does not support 5 GHz networks.
Possible reasons and solution: Make sure that your router supports the
2.4 GHz signal. Place the vacuum cleaner and smartphone as close to the
router as possible and try to reconnect. Check if the AENO app is installed on
your smartphone. Check if the vacuum cleaner is connecting to the app
properly according to the instructions.
4. The vacuum cleaner does not work on a schedule. Possible reasons and
solution: make sure the START/STOP button
is on and the vacuum
cleaner is charged and not stuck. If you turn the vacuum cleaner off and then
on again, the schedule will be cancelled. Set the schedule again via the AENO
app.
5. The vacuum cleaner returns to the docking station before cleaning is
complete. Possible reasons and solution: The vacuum cleaner automatically
returns to the docking station when the battery charge is lower than 15 %.
Charge the vacuum cleaner.
6. The vacuum cleaner reverses and does not clean up in some areas. Possible
reasons and solutions: avoid using the vacuum cleaner on dark surfaces,
remove dark carpets and fabrics from the floor, close the curtains if there is
bright sunlight, wipe the infrared sensors and bumper at the front of the
vacuum cleaner with a soft cloth.
7. The suction power has decreased. Possible reasons and solution: clean the
dust container, all the filters, the roller brush and suction opening.