18
Power Quality Analyzer PowerPad
®
IV Model 8345 Quick Start Guide
Repair and Calibration
To ensure that your instrument meets factory specifications, we recommend
that it be sent back to our factory Service Center at one-year intervals for
recalibration, or as required by other standards or internal procedures.
For instrument repair and calibration:
You must contact our Service Center for a Customer Service Authorization
Number (CSA#). Send an email to
requesting a CSA#.
You will be provided a CSA Form and other required paperwork along with the
next steps to complete the request. Then return the instrument along with the
signed CSA Form. This will ensure that when your instrument arrives, it will be
tracked and processed promptly. Please write the CSA# on the outside of the
shipping container. If the instrument is returned for calibration, we need to know
if you want a standard calibration or a calibration traceable to N.I.S.T. (includes
calibration certificate plus recorded calibration data).
Ship To:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive, Dover, NH 03820 USA
Phone: (800) 945-2362 (Ext. 360)
(603) 749-6434 (Ext. 360)
Fax: (603) 742-2346 or (603) 749-6309
(Or contact your authorized distributor.)
Contact us for the costs of repair, standard calibration, and calibration traceable
to N.I.S.T.
NOTE:
You must obtain a CSA# before returning any instrument.
Technical Assistance
If you are experiencing any technical problems, or require any assistance with
the proper operation or application of your instrument, please call, fax, or e-mail
our technical support team:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
Phone: (800) 343-1391 (Ext. 351)
Fax:
(603) 742-2346
E-mail:
Limited Warranty
The instrument is warrantied to the owner for a period of two year from the
date of original purchase against defects in manufacture. This limited warranty
is given by AEMC
®
Instruments, not by the distributor from whom it was
purchased. This warranty is void if the unit has been tampered with, abused,
or if the defect is related to service not performed by AEMC
®
Instruments.
