Problem
Possible cause/Solution
There is water on the
floor:
You have used too much detergent or unsuitable de-
tergent (creates too much foam).
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the in-
let hose fittings. It is not always easy to see this as the
water runs down the hose; check to see if it is damp.
• Check the water inlet hose connection.
The drain or the inlet hose is damaged.
• Replace it with a new one.
The cap on the emergency emptying hose has not
been replaced or the filter has not been properly
screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or
screw the filter fully in.
Unsatisfactory washing
results:
You have used too little detergent or unsuitable de-
tergent.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to wash-
ing.
• Use commercial products to treat the stubborn
stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the symbol
has gone off.
There is water in the drum.
• Set drain or spin programme to empty out the wa-
ter.
The appliance vibrates
or is noisy:
You have not removed the transit bolts and packing.
• Check the correct installation of the appliance.
The support feet have not been adjusted.
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
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