Service
73
SERVICE
The chapter “What to do if ...?” contains a list of some faults which you
can remedy yourself. Look there first if a fault occurs.
Is it a technical malfunction?
If so, please contact your customer service centre. (You will find
addresses and telephone numbers in the “Customer Service Centres”
section.)
Always prepare in advance for the discussion. By this means you will
make diagnosis of the problem easier and also make it easier to decide
if a customer service visit is necessary:
Please determine as accurately as
possible:
• What form does the fault take?
• Under what circumstances does
the fault occur?
Prior to the telephone call it is
imperative that you make a note of
the following appliance code num-
bers that are given on the rating plate:
• PNC Code (9 digits),
• S No. number (9 digits).
We recommend you to record the code numbers here so that you
always have them at hand:
PNC
. . .
. . .
. . .
S-No.
. . . . . . . . .
When do you incur costs even during the warranty period?
• If you could have dealt with the fault yourself with the aid of the
Faults Table (see the section “What to do if ...”),
• if several journeys by the customer service technician are necessary
because, for example, he did not receive all the important informa-
tion before his visit and must therefore e.g. collect spare parts. These
multiple trips can be avoided if you prepare your phone call as descri-
bed above.
