advidia VP-16 Series, User Manual

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Appendix B FAQ

Why can’t I ping the decoder?
Please refer to Chapter 3 to configure the decoder IP being in the same segment as your PC, and check the
cable and switch.

Why isn’t the encoder receive data after setting the transparent channel?
1. Check if RS232 has been set as transparent channel first.
2. Check the connection of encoder.

Why can’t I add decoder with software?
1. Check the decoder IP.
2. Cable is connected.
3. User name and password of decoder are correct.

Why can’t I playback the recorded file in VP-16 with decoder?
1. Check the VP-16 network connection.
2. Check the parameters of the Playback file.
3. Make sure there are files in the selected time range.

Why can’t I decode the stream transported by stream media server?
1. Check the network connection between decoder and stream media server.
2. Make sure the stream media server port is connected with the port added on decoder.