www.adventistsat.com
Toll Free 866-552-6882
33
One Year Limited Warranty
AdventistSat Systems are guaranteed to be free of defects in materials and
workmanship under normal use for a period of 24 months from the date of Sales
Invoice by the original purchaser. Annual warranty extension and telephone
technical support is available for a $19.95 fee.
AdventistSat agrees to repair or replace the unit at no charge within the warranty
period, provided that the item is delivered to an AdventistSat service center in the
original packaging and appropriately protected and packaged for shipment.
The warranty does not cover damage due to lightning, flood, fire, act of God,
electrical surge, accident, misuse, abuse, negligence, modification of hardware,
installation of software, improper operation, installation, or maintenance.
The warranty remedies presented here are exclusive and in lieu of all other
expressed or implied warranties. No other representations or claims shall bind
or obligate AdventistSat in any way. Any warranty applicable to this product is
limited to the period described above. In no event will AdventistSat be liable
for any special, incidental, or consequential damages, loss of revenues, cost of
replacement goods, cost of professional services, or installer fees resulting from
the use or malfunction of these products or to the equipment systems on which
they are used.
Return, Repair and Exchange Policy
Call AdventistSat Customer Service at 866-552-6882 for an RMA number
(Return Merchandise Authorization) before returning any merchandise.
Equipment must be properly protected and packaged to prevent damage in
transit. The retail display box provided with the equipment is not suitable to use
as a shipping container. Write the RMA number on the outside of each box near
the mailing address.
All returned equipment must include a copy of the original Sales Invoice or
the name, address, along with the RMA number and a description of the reason
the equipment is being returned. AdventistSat will not be responsible for any loss
or damages incurred while in transit for such returned merchandise.
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Ship authorized RMA Merchandise to:
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AdventistSat Satellite Systems
8801 Washington Blvd., Suite 101
Roseville, CA 95678
Warranty repair merchandise must be received within the 24 months from the
date of Sales Invoice. Merchandise will be evaluated and tested for manufacturing
defect or faulty workmanship. Problem-free merchandise or problems caused by
improper settings or operation error may be charged a $35 bench fee plus shipping
charges. All returned merchandise for refund or exchange must be received by
AdventistSat within 30 days of the original date of delivery. Equipment will be
accepted for return if it is unassembled and in like new condition with original
packaging and accessories. Refunds, exchanges or refused shipments are subject
to a 20% restocking fee plus shipping charges.
AdventistSat reserves the right to refuse any returned merchandise if the
equipment is returned without an RMA, not sold by AdventistSat or its authorized
distributors, found to have hardware / software modification or used in a manner
that voids the manufacturers warranty.
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