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SKY-8260S Manual V02 20220411
Copyright 2022 Advantech Co. Ltd. All rights reserved
Page 25
1.4 Getting Help: Technical Support and Assistance
In case the unit you received is a sample for evaluation, please contact your Advantech
representative. For production units, please follow the process below:
1. Visit the Advantech web site at
http://www.advantech.com/support
to find the latest
information about the SKY-8260S and related products.
2. Contact your distributor, sales representative, or Advantech
’s customer service
center for technical support if you need additional assistance. Worldwide contact
information can be found on
http:// www.advantech.com.
3. Please have the following information ready before you call / be sure to include
this information in your email:
-
Product name and serial number
-
Description of your peripheral attachments
-
Description of firmware and software versions installed on the product
-
A complete description of the problem
-
The exact wording of any error messages
4. In case the unit needs to be send back for repair, refer to
for
instructions.