Advantech EPD Series, User Manual

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103 EPD-023 User Manual
Chapter 5
W
ISE-EC
EPD
D
esign-in
Service
5.3.2.2 Returning the Product for Repair
It's possible customers can save time and meet end-user requirements by returning
defective products to an y authorized ADVANTECH repair facility without an extra
cross-region charge. It is required to contact the local repair center before offering
global repair service.
It is recommended to send cards without accessories (manuals, cables, etc.).
Remove any unnecessary components from the card, such as CPU, DRAM, and CF
Card. If you send all these parts back (because you believe they may be part of the
problem), please note clearly that they are included. Otherwise, ADVANTECH is not
responsible for any items not listed. Make sure the " Problem Description " is
enclosed.
European Customers that are located outside European Community are requested to
use UPS as the forwarding company. We strongly recommend adding a packing list
to all shipments.Please prepare a shipment invoice according to the following guide-
lines to decrease goods clearance time:
1. Give a low value to the product on the invoice, or additional charges will be lev-
ied by customs that will be borne by the sender.
2. Add information "Invoice for customs purposes only with no commercial value"
on the shipment invoice.
3. Show RMA numbers, product serial numbers and warranty status on the ship-
ment invoice.
4. Add information about Country of origin of goods
In addition, please attach an invoice with RMA number to the carton, then write the
RMA number on the outside of the carton and attach the packing slip to save han-
dling time. Please also address the parts directly to the Service Department and mark
the package "Attn. RMA Service Department".
All products must be returned in properly packed ESD material or anti-static bags.
ADVANTECH reserves the right to return unrepaired items at the customer's cost if
inappropriately packed.
Besides that, "Door-to-Door" transportation such as speed post is recommended for
delivery, otherwise, the sender should bear additional charges such as clearance
fees if Air-Cargo is adopted.
Should DOA cases fail, ADVANTECH will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, the sender
will bear the freight charges. For out-of-warranty cases, customers must cover the
cost and take care of both outward and inward transportation.
5.3.2.3 Service Charges
The product is excluded from warranty if:

The product is repaired after expiry of the warranty period.

The product is tested or calibrated after expiry of the warranty period, and a No
Problem Found (NPF) result is obtained.

The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or failure caused which ADVANTECH is not responsible whether by acci-
dent or other cause. Such conditions will be determined by ADVANTECH at its
sole unfettered discretion.

The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.

Product updates and tests upon the request of customers who are without war-
ranty.