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VIII. Troubleshooting
The MegaTronXSi monitor is designed for many years of trouble-free operation. Should a problem occur,
refer to the following chart to help identify the problem. If replacement is required, follow the procedures
listed in the Warranty and Factory Service portion of this manual.
SYMPTOM
POSSIBLE CAUSE
SOLUTION
False mA reading
Bad or dirty electrode
Out of calibration
Clean, as needed
Calibrate unit
Will not calibrate
Dirty electrode
Faulty calibration
Faulty electrode
Faulty wiring to electrode
Clean electrode
Replace electrode if needed
Replace wiring if needed
No system power
Check power source
Check fuse
Check connections
Plug into different receptacle
Replace as needed
Make sure ribbon cables are secure
Relays not energized
Check fuse
Ribbon cable loose
Limit time
Replace as needed
Reseat ribbon cable between relay and
motherboards
Display blank or resetting Ribbon cable loose
Reseat ribbon cable between display and
motherboard at each end
USB not recognized
Ribbon cable loose
Reseat ribbon cable between USB board inside
front panel and motherboard
IX. Advantage Controls’ Product Warranty
Advantage Controls warrants control systems of its manufacture to be free of defects in material or
workmanship. Liability under this policy extends for 24 months from date of installation. Liability is limited
to repair or replacement of any failed equipment or part proven defective in material or workmanship
upon manufacturer’s examination. Removal and installation costs are not included under this warranty.
Manufacturer’s liability shall never exceed the selling price of equipment or part in question.
Advantage disclaims all liability for damage by its products caused by improper installation, maintenance,
use or attempts to operate products beyond their intended functionality, intentionally or otherwise, or any
unauthorized repair. Advantage is not responsible for damages, injuries or expenses incurred through the
use of its products.
The above warranty is in lieu of other warranties, either expressed or implied. No agent of ours is authorized
to provide any warranty other than the above.
30 Day Billing Memo Policy
Advantage Controls maintains a unique factory exchange program to ensure uninterrupted service with
minimum downtime. If your controller malfunctions, call 1(918)-686-6211, provide our technician with Model
and Serial Number information. If they are unable to diagnose and solve your problem over the phone, a
fully warranted replacement will be shipped, usually within 48 hours, on a 30-Day Billing Memo. This service
requires a purchase order and the replacement is billed to your regular account for payment. The replacement
will be billed at current list price for that model less any applicable resale discount. Upon return of your old
panel, credit will be issued to your account at either 100% if your unit is in warranty or at 50% if your unit was
out of warranty. The exchange covers only the panel. Electrode and enclosure are not included.
