5
Osmo1
™
Single-Sample Micro-Osmometer Service Guide
Contacting Advanced Instruments
General inquiries
•
US or Canada
•
Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
•
Fax: 781-320-8181
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Outside the US or Canada:
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Phone: +1 781-320-9000
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Fax: +1 781-320-8181
•
Email: [email protected]
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Web: aicompanies.com
Customer Service/Orders
To order supplies for the Osmo1, contact the Customer Service department.
•
US or Canada
•
Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
•
Fax: 781-320-3669
•
Outside the US or Canada:
•
Phone: +1 781-320-9000
•
Fax: +1 781-320-3669
•
Email: [email protected]
Hot-Line™ Technical Service
For any questions or problems related to operation or service, contact the Hot-Line Technical Service department.
•
US or Canada
•
Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time;
after normal business hours, follow prompts
•
Fax: 781-320-0811
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Outside the US or Canada:
•
Phone: +1 781-320-9000
•
Fax: +1 781-320-0811
•
Email: [email protected]
NOTE:
When contacting Advanced Instruments for technical support, please be ready to provide the service technician with
the model and the serial number of the instrument, as well as a general description of the problem. It may be
necessary to perform diagnostic checks during the service call, so please contact us from a telephone that allows you
immediate access to the instrument. A service technician may verbally assist you with making minor repairs, may
provide you with information regarding recommended parts or part numbers, and/or may issue you a Return
Merchandise Authorization (RMA) to ship the instrument to us for factory repairs. The RMA procedure is as follows:
1.
Contact Advanced Instruments to obtain an RMA.
2.
Pack and ship the instrument in its original carton. Do not include instrument supply items.
3.
Pre-pay shipment to the factory. Advanced Instruments cannot accept collect shipments.
4.
Insure the shipment or accept the risk of potential damage.