Adtec EN-210 User Manual Download Page 54 | Manualshive

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background image

Appendix

B

-

Technical

Specifications

Base

Model

(EN210)

Inputs

SD-SDI

/

HD-SDI

Use:

Video

&

Audio

input

Standard:

SD

-

SMPTE

259M-C

-

270Mbit/s

with

embedded

audio

per

SMPTE

272M

A,

B,

and

C.

HD

-

SMPTE

292M

-

1.485Gbit/s

with

embedded

audio

per

SMPTE

299M.

3G-SDI

Level

A

and

Level

B.

Connector:

BNC

(75

Ohm).

Auto

Detect

SD/HD/3G

or

manual

configuration.

Note

:

This

connector

serves

as

the

DVB-ASI

input

when

configured

for

ASI

receive

mode.

This

mode

allows

for

the

use

of

the

modulator

‘PASSTHROUGH’

feature.

SFP

Slot

Use:

Video

&

Audio

input

Standard:

With

optional

SFP

Optical

module,

supports

SD-SDI,

HD-SDI,

and

3G-SDI

(

3G-SDI

Level

A

and

Level

B).

Connector:

Open

SFP

cage

for

optional

SFP

optical

module.

CVBS
Use:

Video

input

Standard:

SD

NTSC

or

PAL

D1

Composite

Video

Input

Connector:

BNC

(75

Ohm)

AES

Audio

Use:

Digital

audio

input

(x8

pairs

or

x16

channels)

for

uncompressed

LPCM

or

compressed

bit

stream

processing
Standard:

AES3

Connector:

Eight

BNC

(75

Ohm)

SDI

Embedded

Audio

Use:

Digital

audio

input

(x8

pairs

or

x16

channels)

for

uncompressed

LPCM

or

compressed

bit

stream

processing
Standard:

Digital

audio

embedded

per

SMPTE

272M

(SD)

and

SMPTE

299M

(HD)

Connector:

SFP

module

or

BNC

(75

Ohm)

Analog

Audio

Use:

Analog

Balanced

Stereo

input

(x2).

Analog

audio

input

via

DB15

male

connector.

Clip

level

18dB.
Connector:

DB15

(10

kohm)

***

See

“DB15-M

Analog

audio

input

pinout”

in

this

Appendix.

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56
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Summary of Contents for EN-210

Page 1: ...EN 210 10 bit MultiCODEC Encoder Includes modulator version IF LB 10M USER GUIDE 3 00 24 ...

Page 2: ...dicators Audio Encode Indicators System Indicators Controls Modulator Lineup Front Panel Menu Structure Services Menu RF Tx Menu IP Tx Menu Video Menu Audio Menu PIDs Menu VBI Menu Profile Menu CAS Menu System Menu 10 1 Login 10 2 Duration 10 3 Network Sub Menu 10 4 Time Sub Menu 10 5 NTP Sub Menu 10 6 Alarm Menu 10 7 SNMP Sub Menu 10 8 Com2 Settings 10 9 Feature Sub Menu 10 10 Host Name 10 11 Fir...

Page 3: ...rstanding Auto Transport Mux Rate How to Use ASI Receive Mode How to Use ASI Remux EN XX ASI Remux with Manual PID Mapping Chapter 5 Appendix Appendix A GNU General Public License Appendix B Technical Specifications Base Model EN210 Inputs Outputs Communications Physical and Operational IF L Band Modulator 10MHz Appendix C DB15 M Analog audio input pinout Appendix D Adtec Digital Support Service T...

Page 4: ...um or machine readable form without prior written consent from Adtec Digital Trademarks EN 210 is a trademark of Adtec Digital Dolby Dolby Digital AC 3 and the double D symbol are registered trademarks of Dolby Laboratories Other product and company names may be trademarks or registered trademarks of their respective companies The information in this document is subject to change without notice ...

Page 5: ... top and sides of the unit is at least one half inch one centimeter Mounting of the unit in a rack should be such that no hazardous condition is achieved due to uneven mechanical loading Use only a grounded electrical outlet when connecting the unit to a power source Reliable earth grounding of rack mount equipment should be maintained Particular attention should be given to supply connection othe...

Page 6: ... de la classe B répond à toutes les exigences de l interférence canadienne causant des règlements d équipement L opération est sujette aux deux conditions suivantes 1 ce dispositif peut ne pas causer l interférence nocive et 2 ce dispositif doit accepter n importe quelle interférence reçue y compris l interférence qui peut causer l opération peu désirée European Union EMC Directive Conformance Sta...

Page 7: ...g the up and down arrows 1 Service Data When in normal encoding mode the LCD will display the following information TS Mux Rate Conditional Access Mode Service ID Number Service Name and Service Provider 2 Encoding Status This quick view displays the Input and Output Resolution Frame Rate Input interface SDI interface Mode and Bars Tones ID status 3 Video Status This quick view displays the Video ...

Page 8: ... of audio 6 TSoIP State This quick view displays the status of IP Transport mode RTP FEC mode and Multicast Connector Up to 4 destination IP addresses can be sent simultaneously 7 Modulator State This quick view displays the RF Tx status if the unit is equipped with optional modulator 8 ASI Remux State This quick view displays the status of ASI Remux status if the feature is enabled ...

Page 9: ... IP Out Off TSoIP is not active On TSoIP is active RF Out Off Modulator is not transmitting On Modulator is transmitting Blink Modulator is running in test mode Note Making changes to specific modulator parameters can cause the modulator to stop transmitting and you will need to re enable it This is by design to prevent transmission with an incorrect power setting 10 bit Off Encoding in 8 bit mode...

Page 10: ...rk activity On Network traffic present Controls Using the Mode Select Enter Escape and directional buttons the user can control the unit via the front panel Control Function Mode button Mode will cycle you through top layer menus Select Select will enter you into edit mode Enter Enter submits any edits Escape Escape returns you to the previous menu layer Cursor Arrows Arrows will navigate you with...

Page 11: ... must be illuminated If the display is dim press ANY front panel button to illuminate it Note If the unit has been previously configured by the operator and powered OFF and ON then the display will read the last valid configuration however Tx will read DISABLED To select the desired Carrier Mode press the front panel SELECT button To set Transmit to ENABLED or DISABLED press the front panel ENTER ...

Page 12: ...false alarm if the error occurs during a bit rate transition the decoder adapts dynamically to the change OFF Instant 1 3 Program Number Sets the program number in the PAT Program Association Table This value can be set in hexadecimal and decimal format 1 65535 0x0001 0xFFFF 1 4 Service Name Identifies the service by name This value is used to populate either the DVB SDT table or ATSC VCT table Yo...

Page 13: ...o disables ASI Remux 0 100Mb s 1 10 Carrier ID Menu Carrier ID contains unique information within the transport stream to aid in identifying and troubleshooting satellite sources Specified by SUIRG and endorsed by the WBU ISOG the user will need to complete some fields The Encoder Manufacturer and Encoder Serial Number fields will automatically be filled Provider ID 5 characters Phone 17 Character...

Page 14: ...We display all possible ranges available via our device in the Front Panel This list will differ from the list found in the web UI as it only shows those options available based on the feature keys found QPSK 1 2 QPSK 2 3 QPSK 3 4 QPSK 5 6 QPSK 6 7 QPSK 7 8 QPSK 1 4 QPSK 1 3 QPSK 2 5 QPSK 3 5 QPSK 4 5 QPSK 8 9 QPSK 9 10 QPSK 13 45 QPSK 9 20 QPSK 11 20 QPSK 11 45 QPSK 4 15 QPSK 14 45 QPSK 7 15 QPSK...

Page 15: ...lculator For Normal Non Inverted Spectrum Mode Freq Modulator Freq Uplink Freq Local Oscillator For Inverted Spectrum Mode Freq Modulator Freq Local Oscillator Freq Uplink Note This field is provided for convenience purposes only and to aid in the automatic calculation of the Modulator frequency The actual setting will depend on your external hardware Block Upconverter and may differ from the valu...

Page 16: ...nversion does not occur Spectral inversion can occur when either the baseband signal is up converted to an IF frequency or when the IF is upconverted to the desired RF output frequency Invert Normal 2 9 FEC Frame When operating in DVB S2 the Frame Type options are either Normal or Short The Normal 64 800 bit FEC frame provides better protection but introduces more latency compared to the Short 16 ...

Page 17: ...er symbol is dependant upon the modulation type e g QPSK 8PSK etc Range can be determined by feature key 2 14 Interface Rate The Interface Rate is the bit rate at the baseband interface Range can be determined by feature key 2 15 Carrier Mode The Carrier Mode control allows the operator to select ON for normal operations or select one of four unmodulated carriers The Pure Carrier option will provi...

Page 18: ...ws to navigate to desired index Item Function Options 3 1 Mode Enables IP Egress Off Send 3 2 IP Tx Mode Switches from UDP RTP TCP RTMP and Zixi Feeder Note RTMP and Zixi Feeder require purchase of feature key UDP RTP TCP RTMP Zixi Feeder 3 3 Tx IP Address The IP Address of which the Multicast or Unicast is broadcast Multicast addressing supports the transmission of a single IP datagram to multipl...

Page 19: ...When selected sends two FEC RTP streams in addition to a source RTP stream enabling a receiver to reconstruct missing packets in the source stream OFF ON MAXBURST BURST LOWLATENCY 3 9 FEC L affects the maximum burst packet loss that can be recovered Note The product of FEC L and FEC D cannot exceed a value of 100 4 20 3 10 FEC D defines latency involved in burst recovery 4 20 3 11 TYPE OF SERVICE ...

Page 20: ...ures the encoder for NTSC or PAL video This is only affects the incoming feed if the input is Composite NTSC PAL 4 4 CODEC Allows the operator to select between available CODECs MPEG2 H264 H264_10BIT 4 5 Entropy Coding Allows the operator to set the entropy coding settings H 264 encoding only Auto mode will use CABAC at video bitrates 30Mbits sec and CAVLC at rates 30Mbits sec CABAC CAVLC AUTO 4 6...

Page 21: ...n standard definition H 264 encoding mode input is CVBS SD SDI or SD Optical 420 1000000 15000000 bits sec 1 15 Mb s 422 1000000 50000000 bits sec 1 50 Mb s In high definition H 264 encoding mode input is HD SDI or HD Optical 420 3500000 62500000 bits sec 3 5 62 5 Mb s 422 4500000 80000000 bits sec 4 5 80 Mb s If video autofill is enabled this value will change based on other variables 4 10 Autofi...

Page 22: ...S flag and adjusts aspect ratio accordingly 4 X 3 defaults standard definition to 4 X 3 display 16 X 9 defaults standard definition to 16 X 9 display Aspect Ratio is related to Active Format Descriptor AFD It is recommended to set AFD to WSS if Aspect Ratio is WSS 4x3 16 9 WSS This is not a scaling option Output display is completely dependent on input signal 4 15 AFD Active Format Descriptor is d...

Page 23: ... and the various types of picture frames that will be used I IP IBP IBBP 4 18 GOP Size GOP Size is the distance between two full image frames I Frames in a GOP Structure user defined using the numeric keypad range 1 30 Audio Menu Item Function Options 1 2 Parallel Menus 5 1 Surround Sound Determines the surround sound mode DD DD 06 AAC LC AAC HEv1 AAC 6 5 2 Surround Anchor Determines the first aud...

Page 24: ...y Digital AC3 the recommended lowest rate for professional applications is 192 kBits sec In Dolby E mode do not set this value The bitrate will be auto detected 5 7 Level Controls the volume level in dBs user defined using the numeric keypad range 18 dBs to 8 dBs in increments of 1 5 8 Analog Audio Level Control the volume level 15 to 15 dBs in 1 dB increments for AUDIO 1 and 2 only This trims the...

Page 25: ...o clock requires that all audio channels are embedded in a fully synchronous fashion EMBEDDED VIDEO 5 14 ECC Words Default is ON Select OFF if the SDI source has problematic or non compliant ECC words OFF ON PIDs Menu Item Function Options 6 1 Transport Stream ID Sets the Transport Stream ID in PAT and other tables in the egress transport stream Configure this value in Hex 0x0001 0x1FFE 6 2 PMT PI...

Page 26: ...DI source is carried per SMPTE 2038 Typically this is used to carry VITC If VITC and LTC are carried concurrently LTC is dropped user defined using the numeric keypad 6 17 Splice Mode Enable Splice PID ON OFF 6 18 Splice PID Splice PID is used for Cablelabs SCTE 35 Splice Point identification user defined using the numeric keypad VBI Menu Item Function Options 7 1 Source selects the source of Vert...

Page 27: ... Mode only the 14 digit hexadecimal User ID used for encryption 9 5 User ID 2 used in BISS E Mode only the 14 digit hexadecimal User ID used for encryption secondary System Menu 10 1 Login Units ship with the front panel logged in by default If you become logged out and are prompted for a password use the following key sequence for access Action Press Select Press Up arrow Press Select Press Enter...

Page 28: ...keypad Default is 255 255 255 0 10 3 3 ip 1 DHCP The Dynamic Host Configuration Protocol allows your device to self locate network Ethernet parameters On finds own DHCP Address Off defaults to last entered IP Address Default is OFF 10 3 4 IP 2 Address This is the address of your device on your network specific to the GigE Port user defined using the numeric keypad Default is 192 168 20 48 10 3 5 I...

Page 29: ...er defined using the numeric keypad 10 4 2 Timezone Defines the time zone the unit operates in 10 5 NTP Sub Menu Item Function Options 10 5 1 NTP Status Network Transfer Protocol Read only 10 5 2 NTP IP Address IP address designated for Network Transfer Protocol user defined using the numeric keypad Default is 0 0 0 0 Using all 0s effectively turns this function off 10 6 Alarm Menu Item Function O...

Page 30: ...Enter the IP address of your SMNP trap sink server 10 8 Com2 Settings Item Function Options Com2 Settings RS 232 terminal monitor for communicating with the internal host motherboard for diagnostics 115200 8 1 NONE 57600 8 1 NONE 38400 8 1 NONE 19200 8 1 NONE 9600 8 1 NONE Default is 38400 8 1 None 10 9 Feature Sub Menu Item Function Options 10 9 1 Permanent ID This is one of the unique IDs for yo...

Page 31: ...ction Options Host Name Displays and allows editing of the units name This becomes the units host name for networking purposes Enter Ascii characters 10 11 Firmware Item Function Options Firmware Displays the currently running firmware version Read Only 10 12 Backlight Dim Delay Action Press Select Using the Up and Down arrows select the value you wish Press Enter to save your selection ...

Page 32: ...z reference input COM1 Serial Port Used for Troubleshooting Terminal COM2 API Serial Communication Interface telnet IP 1 10 100 1000 base T ethernet interface Monitoring Management IP 2 10 100 1000 multicast transport egress port SMPTE 2022 DVC Parport 9 pin parallel I O interface for control systems ASI In Input for ASI remux feature GPIO Tally and Control Port Transport Out ASI 1 3 75 Ohm source...

Page 33: ...al override with the PP9 API command Please view API details for further configuration information The DVC Parport allows custom events to be programmed upon input pin voltage change It contains 4 available inputs for custom commands Please contact technical support for advanced usage in programming the parallel port GPIO Pinout PIN Designation Function 1 NC No Connect 2 D3 reserved for future fun...

Page 34: ...Parport Pinout PIN Designation Function 1 NC No Connect 2 D3 Data bit 3 input 3 D2 Data bit 2 input 4 D1 Data bit 1 input 5 D0 Data bit 0 input 6 NC No Connect 7 5VDC 5V DC 8 GND ground 9 NC No Connect ...

Page 35: ...hernet cable to your network router and then to the Ethernet port on the back of the device If your network is DHCP enabled and you prefer that over a static IP you can turn on DHCP for the device via the front panel System Network menu Zero Configuration Access Adtec Digital has adopted zero configuration networking technology streamlining the setup and configuration processes for our products Th...

Page 36: ...on the upload button located at the top right of the application Select the firmware file from your local machine and wait for it to upload Once it has finished uploading it will appear in the Available Versions list Click on the Install button associated with the new file Wait for it to completely extract and become available in the Installed Versions List Once available there simply click on the...

Page 37: ...o the unit To extract and select into the new firmware version you have uploaded issue the following commands sysd version search Copy the line designating the location of the new file Then type sysd version extract copied path to new file Wait for the extraction to complete Once complete type the following command sysd version Copy the line referencing the firmware version you wish to use and the...

Page 38: ...data as part of the ANC PID The ANC PID is a separate PES located in the transport stream Additionally time code within the GOP of the video will also be adjusted at encoder start up to match the incoming ancillary VITC VITC data packets will contain a DID of 0x60 and an SDID of 0x60 The VBI tab contains an SDI ancillary inspector that allows users to view ANC data present at the input This tab ca...

Page 39: ...DI or AES input passed into the egress transport stream IP RF ASI The EN 210 supports four passthru audios on the first four audio inputs The SDI Matrix and ASI Transport Stream PID configurations allow for custom configurations if required Every audio input engine has an internal SDI Matrix to route any audio to one or multiple inputs Each audio engine output can be assigned a user configurable P...

Page 40: ...ote If Dolby E or Dolby Digital is valid at the input the bit depth and bitrate are automatically determined after clicking Apply 4 On the PID tab type in the desired Audio PID for Audio 1 5 Adjust other audio PID s if necessary Common Passthru Problems Dolby E Line Placement and or Dolby E Continuity Count Errors Dolby E audio compression technology is designed so that 1 Dolby E audio frame corre...

Page 41: ...y Digital If Dolby E is selected and Dolby Digital is presented the encoder will change automatically and vice versa If Dolby Digital is selected and Dolby E is presented the encoder will change the configuration automatically If the front panel shows dashes for the detected bitrate Dolby is not being detected This is most commonly due to a mis configured SDI Audio Matrix or Dolby not being presen...

Page 42: ...erface Rate The TMR is a key configuration for modulator functionality and must match the modulator interface rate Please note that the configured video and audio data rates must be lower than the targeted modulation data rate for this feature to work properly For example HD Video 3Mbps 8 pairs of Mpeg1 Layer2 384Kbps 3 072Mbps 6 2Mbps The TMR will not fit into a 3MBaud DVB S QPSK 3 4 modulation c...

Page 43: ... modulation capabilities The ASI input is routed directly to the ASI output module and to the internal modulator input All internal paths to and from the encoder module are terminated in this mode with encode functionality disabled The modulator will be acting as a stand alone device with 3 ASI outputs available for pre modulation monitoring capability In this mode the modulator interface rate mus...

Page 44: ......

Page 45: ...vice needs to be configured to allow for the incoming services as well as it s locally encoded service If the user wanted to receive a 50 Mb s ASI TS and encode it s locally service at a rate of 30 Mb s then the TMR for the Downstream Device should be set to greater than 80 Mb s 50 Mb s ASI Reserve 30 Mb s Local Encoding 80 Mb s TMR Thing to be aware of ASI Remux requires enabling of the ASI Remux...

Page 46: ...entifies elements in the transport stream such as tables data or the audio for a specific program PAT Program Association Table This MPEG 2 table lists all the programs contained in the transport stream and shows the PID value for the PMT associated with each program The PAT is always found on PID 0x0000 PMT Program Map Table This MPEG 2 table specifies PID values for components of programs The Ad...

Page 47: ...through of DVB subtitles visit the Manual PIDs tab This tab contains PMT template entries that will be used to insert into the PMT The user will need to know The PID number of which they would like to pass This can be entered into the Hexadecimal or Decimal fields The Stream Type identifier of the PID that will be written into the PMT This can be entered in decimal only The Descriptor of the PID t...

Page 48: ...pped PIDs box For dual encoder products the Service 1 heading refers to the first logical encoder The PMT Index selection refers to the first or second program being generated by the logical encoder In most applications this should always be 1 Once configured the encoder will have a new PMT with an additional DVB Subtitle subtitle entry It will be described as stream type 6 with an Italian languag...

Page 49: ...SO_IEC_13818_6_Type_B 11 ISO_IEC_13818_6_Type_C 12 ISO_IEC_13818_6_Type_D 13 ISO_IEC_13818_1_Aux 14 AAC 15 ISO_IEC_13818_7_AUDIO_ADTS 15 AAC 17 H264_VIDEO 27 AVC_VIDEO 27 DCII_VIDEO 128 DOLBY_AC3 129 DCII_SUBTITLES 130 DVB Specification for Service Information SI in DVB systems Descriptor information can be reviewed here https www dvb org resources public standards a38_dvb si_specification pdf ...

Page 50: ...r this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually o...

Page 51: ... the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a med...

Page 52: ...ic License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of an...

Page 53: ... this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the...

Page 54: ...SDI HD SDI and 3G SDI 3G SDI Level A and Level B Connector Open SFP cage for optional SFP optical module CVBS Use Video input Standard SD NTSC or PAL D1 Composite Video Input Connector BNC 75 Ohm AES Audio Use Digital audio input x8 pairs or x16 channels for uncompressed LPCM or compressed bit stream processing Standard AES3 Connector Eight BNC 75 Ohm SDI Embedded Audio Use Digital audio input x8 ...

Page 55: ...cket Connection speed GigE 100 1000BaseT Overall egress supported bandwidth decreases when using multiple TSoIP streams The sum of all UDP RTP streams must fall within the IP supported limit of 200Mb s TCP does not support high throughput at this time The user has the ability to transmit IP streams via the GigE or 10 100 management port When transmitting streams via the 10 100 management port thro...

Page 56: ...ideo 576i50 Level 3 0 to Level 3 2 4 2 0 Chroma High Profile Level 3 0 4 2 2 Chroma High Profile Level 3 0 Time Base Correction TBC on Analog and SDI inputs Data rates 0 7 20Mb s MPEG 2 SD Format Standard Definition D1 NTSC 29 97 fps 480i59 94 and PAL 25 fps video 576i50 Level 420 MP ML Data Rates 1 15Mb s 422 MP HL Data Rates 1 50Mb s MPEG 2 HD Format 1080i59 94 720p59 94 1080i50 720p50 420 MP HL...

Page 57: ...reen Signaling WSS per ETSI EN300_294 V1 4 1 2003 04 Carriage per ATSC A_72 AFD Teletext per ITU R BT 653 Carriage per ETSI EN 300_472 V1 2 1 2003 01 AMOL V H ANC per SMPTE 291M Native via SD HD SDI Closed Captions per CEA 708 Carriage per ATSC A_72 Teletext Subtitles per OP47 Carriage per ETSI EN 300_472 V1 3 1 2003 01 VITC per SMPTE 12M 2 2008 Carriage per SMPTE 2038 2008 also insertd in GOP hea...

Page 58: ...onal 45 Watts base consumption actual consumption depends on installed options Operational Ambient operating temperature 20 C to 40 C Ambient storage temperature 30 C to 80 C Non condensing relative humidity range 30 to 85 Safety CE Optional SFP module purchased separately Sensitivity 22dBm Overload 0dBm Exceeds SMPTE 297 2006 specifications Robust error free reception of signals from 50Mbps to 3G...

Page 59: ... 25 36 13 18 7 9 77 90 7 15 8 15 32 45 DVB S2X 32APSK 2 3 L 32 45 11 15 7 9 2 3 DVB S2X 64APSK 32 45 L 11 15 7 9 4 5 5 6 DVB S2X 128APSK 3 4 7 9 DVB S2X 256APSK 29 45 L 2 3 L 31 45 L 32 45 11 15 L 3 4 Interface Rate 50 kbit s 150 Mb s modcod interface dependent Baudrate range 0 05 54 Mbaud modcod dependent Clean Channel Technology Roll off factors 5 10 15 20 25 35 for all modulations RF Carrier ID...

Page 60: ...ings If you prefer to make your own cable below is the pinout Pin Signal 1 Channel 0 left 2 No Connection 3 Channel 0 Right 4 Channel 1 left 5 No Connection 6 Channel 1 right 7 Ground 8 No Connection 9 Channel 0 left 10 Channel 0 right 11 No Connection 12 Channel 1 left 13 Channel 1 right 14 No Connection 15 Ground ...

Page 61: ... Requests can also be submitted on line All inquiries will be processed in the order in which they are received and by the criteria outlined in the Call Response Order Inquiries and inquiry responses made after 5 00 PM CST weekdays Saturday Sunday or on an Adtec recognized holiday will be processed the next business day in the order received Callers on hold and returned calls will be prioritized b...

Page 62: ...STANDARD Services Includes initial product orientation Technical support M F 8AM 8PM EST Firmware and software upgrades Includes repair expenses Includes ground shipping within US International shipping is extra Fees Free for one year after purchase SLA PRIORITY 24 Services SLA Extended Warranty plus Technical support 24x7x365 Expedited shipping is extra SLA PREMIUM 24 Services SLA Priority 24 plu...

Page 63: ...years after purchase for Adtec manufactured products only Excludes equipment that has been subject to misuse negligence or accident All SLAs are subject to terms and conditions of sale For details see adtecdigital com sales terms ...

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