helpful to note any recent changes to the system. More information is always better
than too little information.
●
Your Contact Data:
Please include contact information so we can reach you to
discuss how to fix the problem, additional troubleshooting steps that are required or
to gather more complete information regarding the problem. Please include your
facility name (or call letters), your name, title, email address, telephone number,
hours of work, and other contact persons if you are not available.
SLA Options
Effective January 1, 2014
● SLA STANDARD*
Services: Includes initial product orientation
Technical support M-F 8AM-8PM (EST)
Firmware and software upgrades
Includes repair expenses**
Includes ground shipping within US
International shipping is extra
Fees: Free for one year after purchase
● SLA PRIORITY 24*
Services: SLA Extended Warranty plus…
Technical support 24x7x365
Expedited shipping is extra
Fees: 10% of the purchase price per year
● SLA PREMIUM 24*
Services: SLA Priority 24 plus…
Next business day advance loaners
Fees: 15% of the purchase price per year
● SLA EXTENDED WARRANTY*
Services: Extends warranty after year one
Includes repair expenses
Expedited shipping is extra
Fees: 5% of the purchase price per year
of warranty extension
● SLA LEGACY
Services: Includes initial product orientation
Technical support M-F 8AM - 8PM (EST)
Firmware and software upgrades
Includes Duet, Soloist 2/ 2S, Mirage, edje1013/1015/2000/2100/2110.
Most legacy products cannot be repaired
Fees: $400 annual fee
Summary of Contents for EN-20
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