Appendix C - Product Support
LTPE-UG-1017-01 Issue 1
74
February 15, 2001
UTU-731 List 1 and UTU-732 List 1
A
PPENDIX
C - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting
the ADC Wireline Systems Division Customer Service Engineering Group at
the following telephone, fax, or email access:
A Customer Service Engineer answers technical assistance calls Monday
through Friday between 7:30 AM and 5:30 PM, Pacific Time, excluding
holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to ADC Wireline
Systems Division Customer Service to obtain a return authorization.
2
Call or write ADC Wireline Systems Division Customer Service to ask
for a Return Material Authorization (RMA) number and any additional
instructions. Use the telephone number, fax number, or email address
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email: [email protected]
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
Email:
