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10

Adaptec SCSI Card 19160 User’s Reference

Common Error Messages

Here is what you should do if the following messages appear at 
bootup:

“Device connected, but not ready”

The host received no answer when it requested data from an 
installed SCSI device.

1

Run SCSI

Select

®

 and set the Send Start Unit Command to 

Yes

 

for the particular SCSI device ID. See 

Starting SCSISelect

 on 

page 19.

2

Ensure that the device is set to spin up when the power is 
switched on. The spin up option is typically set by a jumper. 
(See the documentation for the device.)

“Start unit request failed”

The SCSI card BIOS was unable to send a Start Unit Command to 
the device. Verify that all cables are properly connected. Run SCSI

Se-

lect

 and enable the Send Start Unit Command to the device. If the 

error still occurs, the SCSI device may be defective.

“Time-out failure during...”

An unexpected time-out occurred.

1

Verify that the SCSI bus is properly terminated.

2

Verify that all cables are properly connected.

3

Verify that SCSI

Select

’s Device Configuration options are set 

correctly. See 

SCSI Device Configuration

 on page 20.

Try disconnecting the SCSI device cables from the SCSI card and 
then starting the computer. If the computer successfully restarts, one 
of the SCSI devices may be defective.

Note: 

The following error message entries refer to the SCSI 

connectors and SCSI segments on the Adaptec SCSI Card 
19160. See 

Using SCSI Hard Disk Drives

 on page 12.

Summary of Contents for 1822100

Page 1: ...USER S REFERENCE ADAPTEC SCSI CARD 19160 ULTRA160 SCSI CONTROLLER ...

Page 2: ...Adaptec and the Adaptec logo are trademarks of Adaptec Inc which may be registered in some jurisdictions Printed in Singapore STOCK NO 512488 03 Rev A KrL 12 99 SRC 512488 00 Ver AA Adaptec Inc 691 South Milpitas Boulevard Milpitas CA 95035 ...

Page 3: ...R Adaptec SCSI Card 19160 Ultra160 SCSI Controller User s Reference ...

Page 4: ......

Page 5: ...ng Checklist 5 Troubleshooting in Windows 95 98 6 Common Error Messages 10 3 Using the Adaptec SCSI Card 19160 and SCSI Devices 12 Using SCSI Devices 12 SCSI Hard Disk Drives 12 Using SCSI Hard Disk Drives 12 Using Ultra160 Hard Disk Drives 13 Using Scanners 13 Combining SCSI and Non SCSI Devices 14 Installing Multiple SCSI Cards 15 Connecting the LED Connector 16 ...

Page 6: ... SCSISelect 17 Starting SCSISelect 19 Exiting SCSISelect 19 Using SCSISelect Settings 19 SCSI Bus Interface Definitions 20 Boot Device Options 20 SCSI Device Configuration 20 Advanced Configuration Options 22 Using SCSI Disk Utilities 24 5 Connecting SCSI Devices 25 Maximum Cable Lengths 26 ...

Page 7: ...ptec SCSI Card 19160 to be backwards compatible with previous generations of SCSI products while allowing newer Ultra160 SCSI devices to operate at the higher 160 MBytes sec rate and increased cable length This User s Reference provides information about troubleshooting SCSI termination and other important topics It also explains how to use the built in SCSISelect utility if you need to change the...

Page 8: ...ID number from 0 to 15 A SCSI ID uniquely identifies each SCSI device on the SCSI bus and determines priority when two or more devices are trying to use the SCSI bus at the same time Refer to the device s documentation to set the SCSI ID Here are some general guidelines for SCSI IDs For internal SCSI devices the SCSI ID usually is set by config uring a jumper on the device For external SCSI device...

Page 9: ...perly terminated This is accomplished when the device at the end of each cable or the end of the cable itself has a terminator installed or enabled Terminators must be removed or termination must be disabled on devices between the ends of each cable Since the method for terminating a SCSI device can vary widely refer to the device s documentation for instructions on how to enable or disable termin...

Page 10: ... devices is enabled or disabled by setting a switch on the back of the SCSI device Some devices use automatic termination Be sure to check the documentation for the device to be certain that the device is correctly terminated By default termination on the Adaptec SCSI Card 19160 itself is set to Automatic the preferred method We recommend that you do not change this default setting ...

Page 11: ...lems check these items first Are all SCSI devices turned on Are all SCSI cables and power cables properly connected Is the Adaptec SCSI Card 19160 firmly seated and secured in the PCI expansion slot Is the PCI expansion slot compliant with PCI Rev 2 1 or higher and does it support Bus Mastering Are all SCSI devices and the Adaptec SCSI Card 19160 assigned unique SCSI IDs Are all SCSI devices termi...

Page 12: ... minutes for Windows 95 98 to load 4 If the system completes the boot to the desktop the core soft ware is functional resources software and or hardware con flicts need to be checked 5 If the system still fails to boot and the boot drive is connected to an EIDE controller shut down the system remove the Adaptec SCSI Card 19160 and restart the computer 6 Verify that an IRQ is available by viewing r...

Page 13: ...bled and isn t loading If the SCSI Controller icon or the Adaptec SCSI Card 19160 software driver is not listed reinstall the driver that was included with the SCSI card For instructions on how to do this refer to the Ultra160 Family Manager Set User s Guide If there is a inside a yellow circle under Other in the Device Manager double click that device go to the Drivers tab and click Update Driver...

Page 14: ...f Windows 95 98 does not detect the Adaptec SCSI Card 19160 get the driver disk or CD included with the SCSI card and click Next 5 Click Next again to continue to the Manufactures Models lists Note The 19160 will not appear on the Models list when Adaptec is selected from the Manufacturers list 6 Click Have Disk and follow the on screen instructions 7 Select Adaptec 19160 29160 N 39160 AHA 3960D A...

Page 15: ...e is used but the device using the resource cannot be detected This condition is most common 7 Click Cancel to close the windows then close Control Panel How do I use the Hardware Conflict Troubleshooter in Windows 95 98 1 Click the Start button then click Help 2 From the Contents tab double click Troubleshooting In Windows 98 click Troubleshooting and then click Windows 98 Troubleshooting 3 Doubl...

Page 16: ...art Unit Command to the device Verify that all cables are properly connected Run SCSISe lect and enable the Send Start Unit Command to the device If the error still occurs the SCSI device may be defective Time out failure during An unexpected time out occurred 1 Verify that the SCSI bus is properly terminated 2 Verify that all cables are properly connected 3 Verify that SCSISelect s Device Configu...

Page 17: ...e terminators on the SCSI devices between the ends of the cable Attention Insufficient termination detected on the SE connectors 2 The SCSI card BIOS has detected that either only one or no devices have been terminated on the narrow SE SCSI segment Verify the ter mination on the devices connected to the SE connectors Terminate the SCSI devices at the end of the cables and leave the other devices u...

Page 18: ...ities on page 24 for information on using the SCSISelect format utility Note A low level format destroys all data on the drive Be sure to back up the data before performing a low level format Using SCSI Hard Disk Drives Every SCSI hard disk drive must be physically low level for matted partitioned and logically formatted before it can be used to store data Most SCSI drives are pre formatted at the...

Page 19: ...hard disk drives to the LVD SE SCSI connectors on the Adaptec SCSI Card 19160 if you want Ultra160 performance 160 MBytes sec Internal Ultra160 SCSI devices come from the factory with termination disabled and cannot be changed Proper termination is provided by the terminator at the end of the internal Ultra160 SCSI cable Using Scanners If you connect a scanner to the Adaptec SCSI Card 19160 you mu...

Page 20: ...rboard BIOS supports the BIOS Boot Specification BBS feature you can select a different boot device without much difficulty To determine if the motherboard BIOS supports BBS read the computer documentation or contact your motherboard manufacturer The following table shows what to do after you physically install the SCSI card and SCSI devices to use different kinds of disk drives in the same comput...

Page 21: ...I devices SCSI IDs can be reused as long as the ID is assigned to a device on a different SCSI card for example each SCSI card can have a device with SCSI ID 2 If you have two or more SCSI cards and your computer boots from a SCSI disk drive leave the SCSI card BIOS enabled on the SCSI card to which the boot disk drive is connected Disable the SCSI card BIOS on the other SCSI card s Note Drives no...

Page 22: ...onnector on the motherboard and connect it to the LED connector on the SCSI card as shown in the diagram below the LED on the front panel of the computer will light whenever there is activity on the SCSI bus Note If you connect the LED cable to the SCSI card the LED activity light will no longer indicate disk activity on the non SCSI disk drive LED Connector on host adapter 1 LED Cable from mother...

Page 23: ...tings for each SCSISelect option Note The default settings are appropriate for most systems Run SCSISelect if you need to change or view current set tings or if you would like to run the SCSI disk utilities See the descriptions of each option starting on page 19 SCSISelect Options Available Settings Default Setting Basic Host Adapter Options Host Adapter SCSI ID 0 15 7 SCSI Parity Checking Enabled...

Page 24: ...nabled Disabled Enabled Display Ctrl A Messages dur ing BIOS Initialization2 Enabled Disabled Enabled Extended BIOS Translation for DOS Drives 1 GByte2 Enabled Disabled Enabled Verbose Silent Mode Verbose Silent Verbose Host Adapter BIOS Enabled Disabled Scan Bus Disabled Not Scan Enabled Domain Validation2 Enabled Disabled Enabled Support Removable Disks Under BIOS as Fixed Disks2 Boot Only All D...

Page 25: ...splay press F5 to toggle between color and monochrome modes This feature may not work on some monitors Exiting SCSISelect Follow these steps to exit SCSISelect 1 Press Esc until a message prompts you to exit if you changed any settings you are prompted to save the changes before you exit 2 At the prompt select Yes to exit then press any key to reboot the computer Any changes made in SCSISelect wil...

Page 26: ...mination setting for the SCSI card The default setting for both the LVD SE and SE connectors is Automatic which allows the SCSI card to adjust the termination as needed depending on the configuration of the connected SCSI devices We recommend that you do not change this setting Boot Device Options Boot SCSI ID Default 0 Specifies the SCSI ID of your boot device We recommend that you do not change ...

Page 27: ...nected to the SCSI card If only one SCSI device is connected changing the setting to No results in slightly better performance Send Start Unit Command Default Yes When set to Yes the Start Unit Command is sent to the SCSI device at bootup The following three options have no effect when the SCSI Card BIOS is disabled The SCSI Card BIOS is normally enabled by default Enable Write Back Cache Default ...

Page 28: ...lt Enabled When set to Enabled provides an extended translation scheme for SCSI hard disks with capacities greater than 1 GByte This setting is required only for MS DOS 5 0 or above it may be required for other operating systems Caution Changing the translation scheme may destroy all data on the drive Be sure to back up the data before changing the translation scheme If this setting is changed we ...

Page 29: ...ault Enabled Determines the kinds of SCSI devices connected and reduces data transfer speed when legacy SCSI devices are detected Displays the resulting data transfer rate Support Removable Disks Under BIOS as Fixed Disks Default Disabled Determines which removable media drives are supported by the SCSI card BIOS Choices are as follows Disabled No removable media drives are treated as hard disk dr...

Page 30: ...ans the SCSI bus to determine the devices installed and displays a list of all SCSI IDs and the devices assigned to each ID 2 Use the arrow keys to move the cursor to a specific ID and device then press Enter 3 A small menu appears displaying the options Format Disk and Verify Disk Media Format Disk Allows you to perform a low level format on a hard disk drive Most SCSI disk devices are preformatt...

Page 31: ...e connectors that are closer to the SCSI card The following example shows SCSI devices connected to all four connectors The following example shows an Ultra160 Ultra2 SCSI device connected to the 68 pin LVD SE internal connector and Fast Ultra Narrow devices connected to a 50 pin external SE connector T T T Ultra160 Ultra2 SCSI devices Terminated device device Terminated SCSI devices Fast Ultra Na...

Page 32: ...imum Devices Supported 25 m 82 ft Ultra160 SCSI 160 MBytes sec Ultra2 SCSI 80 MByte sec 1 12 m 39 4 ft Ultra160 SCSI 160 MBytes sec 1 Ultra2 SCSI 80 MByte sec 1 Mixing Fast Ultra devices with Ultra2 SCSI or Ultra160 SCSI devices on the LVD Ultra160 segment causes the entire SCSI bus to default to Ultra SCSI speeds and cable requirements 15 3 m 9 8 ft Fast SCSI 10 MBytes sec 7 3 m 9 8 ft Ultra SCSI...

Page 33: ...and other countries used under license All other trademarks are owned by their respective owners Changes The material in this document is for information only and is subject to change with out notice While reasonable efforts have been made in the preparation of this docu ment to assure its accuracy Adaptec Inc assumes no liability resulting from errors or omissions in this document or from the use...

Page 34: ...rmation about Adaptec s support options call 408 945 2550 24 hours per day 7 days per week Search the Adaptec Support Knowledgebase A S K at http ask adaptec com for articles troubleshooting tips and frequently asked questions for your product Connect to the File Transfer Protocol FTP server at ftp ftp adaptec com For Email support send technical questions to Adaptec s Technical Support Spe cialis...

Page 35: ...rient or relocate the receiving antenna Increase the separation between equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Use a shielded and properly grounded I O cable and power cable to ensure compliance of this unit to the specified limits of the ...

Page 36: ...ss B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matérial brouilleur du Canada Japanese Compliance ...

Page 37: ... at any time by destroying the Software including the related documentation together with all copies or modifications in any form Adaptec will have the right to terminate your license immediately if you fail to comply with any term or condition of this Agreement Upon any termination including termination by you you must destroy the Software includ ing the related documentation together with all co...

Page 38: ...rstand it and that by opening the package you agree to be bound by its terms and conditions You further agree that it is the complete and exclusive statement of the agreement between Adaptec and you which supersedes any proposal or prior agreement oral or written and any terms of this Agreement or any different terms will be enforceable against Adaptec unless Adaptec gives its express consent incl...

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