Re
fe
re
nce Inf
orma
tion
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
•
For navigation system issues:
Troubleshooting
P. 194
There are also FAQs available online at
www.acuranavi.ca
.
•
For questions regarding
Bluetooth
®
HandsFreeLink®:
Bluetooth
® HandsFreeLink®
P. 162
•
For reporting issues with the database
or places/landmarks:
Reporting Errors
P. 210
•
Call Acura Client Relations.
Acura Client Relations Contact
Information
P. 210
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
•
Report errors in highways and main
“verified” roads shown in black on the
map at
http://mapreporter.navteq.com/
dur-web-external/
.
•
Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
Unverified Area Routing
P. 50
•
Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
Obtaining a Navigation Update Data
P. 211
•
For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
Troubleshooting
P. 194
System Limitations
P. 208
Acura Client Relations
Contact Information
Acura Navi
Acura Client Relations
Honda Canada Inc.
Telephone: (888) 9-ACURA-9
8:00 am to 7:30 pm Monday to Friday
(Eastern time)
180 Honda Boulevard Markham, ON
L6C 0H9
E-Mail: [email protected]
Visiting a Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
Index
Table of contents
Summary of Contents for ILX 2013
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