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If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
Problem
Possible Solution
Cannot access data
online or on the
AcuRite mobile app
• Verify that the status in the AcuRite Connect software
on your PC indicates that data was uploaded OK.
• Verify that you created an account or logged into
an existing account at www.acu-link.com or in the
AcuRite app, and that you input the display’s MAC
ADDRESS as a part of the account setup.
• Verify that the USB cable is securely connected to the
display AND to the PC.
• Verify the display is powered ON.
• Verify the PC that the display is connected to is
always powered ON.
• Verify the PC that the display is connected to is
always connected to the internet.
• Verify that the display’s MAC ADDRESS is entered
correctly in the AcuRite Connect software on your PC.
• Verify that “Streaming” is enabled in the AcuRite
Connect software on your PC.
• Verify that the display’s MAC ADDRESS is correct in
your www.acu-link.com and/or AcuRite mobile app
account.
• Follow on-screen troubleshooting steps in the AcuRite
Connect software.
AcuRite Connect data
is different than the
display’s data
• Check that the USB cable is securely connected to the
display AND to the PC’s USB port.
• Restart the AcuRite Connect software.
• Unplug the USB cable from the PC for 1 minute, and
then plug the cable back in again.
• USB port may be malfunctioning, try using another
USB port.
Troubleshooting
Care & Maintenance
Display Unit Care
Clean with a soft, damp cloth. Do not use caustic cleaners or abrasives. Keep away
from dust, dirt and moisture. Clean ventilation ports regularly with a gentle puff of air.
5-in-1 Sensor Care
Clean the Sensor
Clean with a soft damp cloth. Do not use caustic cleaners or abrasives that will mar the
polished surfaces of the rain collection funnel or the solar cell. Scratches will result in
decreased performance and reliability.
Insect Prevention
Insects may cause obstructions and interrupt data by nesting in or on the 5-in-1 sensor.
To limit this problem, spray sensor with a household insect repellent. Consult the insect
repellent instructions prior to use.
Snow & Freezing Weather
The 5-in-1 sensor will not be damaged by freezing conditions. NOTE: If the rain collec-
tor cup fills with snow and then melts, it will register as rain on the display unit.
Clean the Rain Collector Cup
Remove and empty rain collector debris filter. The debris filter is located in the rain col-
lector funnel. Remove from the top by gently squeezing and pulling out.
Clean the Wind Vane & Anemometer
Remove foreign matter from the outside of the sensor for free movement of the wind
vane and anemometer. If needed, use a small amount of spray lubricant, clear silicone
or graphite powder on the anemometer for improved movement.
Calibration
The indoor and outdoor temperature and humidity readings, and barometric
pressure can be calibrated on the display unit to improve accuracy. Calibration
can improve accuracy when sensor placement or environmental factors impact
the data accuracy.
1. To access calibration mode, press AND HOLD the “
”, “ ”, and “
”
buttons simultaneously for at least 5 seconds.
2. To adjust the currently selected (flashing) item, press and release the “
“
or “
“ buttons to calibrate the data value higher or lower from the actual
reading.
3. To save your adjustments, press and release the “ ” button to adjust the
next preference. The “ ” icon will remain illuminated next to calibrated
values.
The preference set order is as follows:
OUTDOOR TEMPERATURE
OUTDOOR HUMIDITY
