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Active Vision SX-5100, User Manual

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Active Vision SX-5100 User Manual Download Page 94

DVR User Manual 

89 

Appendix A    FAQ 

Q1. Why the DVR doesn’t turn on even after connecting to the power? 

a. The power adapter could have gone bad. Please change a new power adapter 
b. The power from the adapter may be not enough for operating the DVR. Please use the power adaptor supplied along with the DVR. 
c. It could be a hardware problem. 
 

Q2. There is no menu displayed and only has live image display. 

a.  Check  whether  the  monitor  is  connected  to  the  main  video  out  and  not  the  spot  out.  The  monitor  might  be  connected  to  VGA  port 
whereas the DVR may be set for output through BNC or vice versa. Long press Exit key to toggle the output modes. 

 
Q3. The DVR LED turns on, however there is no output. 

a. The power from the adapter may be not enough for operating the DVR. Please use the power adaptor supplied along with the DVR. 
b. It could be a wiring issue. Please check the connection for the same. 
c. Check the monitor settings. 
 

Q4. Why are no images displayed on few or all the channels of the DVR? 

a. It could be a wiring issue. Please check the cable and the ports of the cameras and DVR. 
b. The problem can also be related to cameras. Please check the same. 
c. Please make sure that the channels are not programmed as hidden channels and check the status from admin login. 
 

Q5. Cannot find HDD 

a. The power from the adapter may be not enough for operating the DVR. Please use the power adaptor supplied along with the DVR. 
b. It could be a wiring issue. Please check the power and data cables of the HDD. 
c. The HDD could have gone bad. Change a new one. 

 
Q6. Cannot record 

Summary of Contents for SX-5100

Page 1: ...DVR User Manual For H 264 8 16 channel digital video recorder All rights reserved...

Page 2: ...ot power off the DVR when the device is functioning The correct operation to shut down the DVR is to stop recording first use shut down button from the menu and switch off the main power This machine...

Page 3: ...Panel Descriptions 5 2 3 Rear Panel Instructions 6 2 4 Remote Controller 8 2 5 Control with Mouse 11 2 5 1 Connect Mouse 11 2 5 2 Use Mouse 11 3 Basic Function Instruction 13 3 1 Startup Shutdown 13...

Page 4: ...cord 25 4 3 6 Snap 26 4 4 Schedule Configuration 26 4 4 1 Schedule 26 4 4 2 Motion 27 4 4 3 Sensor 27 4 5 Alarm Configuration 27 4 5 1 Sensor 28 4 5 2 Motion 29 4 5 3 Video Loss 31 4 5 4 Other Alarm 3...

Page 5: ...rch by Image 46 5 5 Backup 47 6 Manage DVR 48 6 1 Check System Information 48 6 1 1 System Information 48 6 1 2 Event Information 48 6 1 3 Log Information 48 6 1 4 Network Information 48 6 1 5 Online...

Page 6: ...s 65 6 12 Remote Information 65 7 Mobile Surveillance 67 7 1 By Phones with Windows Mobile OS 67 7 2 By Phones with Symbian OS 68 7 3 By Phones with Iphone OS 70 7 4 By Phones with Android OS 78 7 5 B...

Page 7: ...ons and high stability Due to these distinctive characteristics it is widely used in banks telecommunication transportation factories warehouse and irrigation and so on 1 2 Main Features COMPRESSION F...

Page 8: ...lient through LAN or internet ALARM 4 channel alarm output and 8 16 channel alarm input available Support schedule for motion detection and sensor alarm Support pre recording and post recording Suppor...

Page 9: ...independently to fit the network bandwidth and environment Support picture snap in remote live Support remote time and event search and channel playback with picture snap Support remote PTZ control wi...

Page 10: ...e calculate HDD capacity according to the recording setting Please refer to Appendix B Calculate Recording Capacity Step1 Unscrew and Open the top cover Step2 Connect the power and data cables Place t...

Page 11: ...me Description Power Switch off to stop DVR Use it before turning off the power 1 10 digital button Input number 1 10 or choose channel 0_ _ digital button Input number 0 and the above number together...

Page 12: ...o in live REC button Record manually Play Pause button Play or pause the record REW button Rewind key FF button Fast forward Exit button Exit the current interface or status Screen mode button Choose...

Page 13: ...DVR User Manual 7 Fig 2 3 Rear Panel for 8 CH Fig 2 4 Rear Panel for 16 CH...

Page 14: ...up or updating firmware 7 GND Grounding 8 K B Connect to keyboard A is TX B is TX 9 P Z Connect to speed dome Y is TX Z is TX 10 CVBS CVBS output 11 Audio out Audio output connect to the sound box 12...

Page 15: ...e SEQ To enter into auto dwell mode Audio To enable audio output in live mode Switch To switch the output between BNC and VGA Direction button To move cursor in setup or pan title PTZ Enter Button To...

Page 16: ...tting mode choose a channel and press P T Z button again to hide the P T Z control panel Then you can press preset cruise track wiper or light button to enable the relevant function Note Key points to...

Page 17: ...k below steps 1 Make sure the mouse is plugged in the USB mouse port not the USB port on the front panel 2 Try with a good know mouse 2 5 2 Use Mouse During live Double click on any camera window for...

Page 18: ...etting up Schedule hold left button and drag to set schedule time In Playback Click to choose the options Right click to return to live mode In Backup Click to choose the options Right click to return...

Page 19: ...m the corresponding chapters If users don t want to setup Wizard please click Exit button to exit Note This DVR can only display options on either VGA HDMI monitor or CVBS monitor at a given point of...

Page 20: ...xcept changing the multi screen display Notice The default user name and password is admin and 123456 For complete operational steps for changing password adding or deleting users Please refer to sect...

Page 21: ...DVR User Manual 15 3 3 1 Live Playback Click Play button to play the record Refer to Figure3 3 User can do complete operation by clicking the buttons on screen Fig 3 3 Live Playback...

Page 22: ...de is enabled only when the chosen display mode is not able to display all the available cameras E Zoom Single channel large screen electronic amplification Volume Enable sound PTZ Click the PTZ butto...

Page 23: ...n and language The definitions for every parameters display as below Device Name The name of the device as it may display on the client end or on CMS this would help the user to recognize the device r...

Page 24: ...ve display interface ranges from VGA800 600 VGA1280 1024 and HDMI Note Switching between VGA and HDMI will change the menu output mode Please connect to relevant monitor Language To setup the menu lan...

Page 25: ...Step3 Click Apply button to save the setting click Exit button to exit the current interface Fig 4 4 Basic Configuration Date Time 4 1 3 DST Step1 Enter into Menu Setup Basic DST tab Refer to Fig 4 5...

Page 26: ...all channels Fig 4 6 Live Configuration Live 4 2 2 Main Monitor Step1 Enter into Menu Setup Live Main Monitor tab Refer to Fig 4 7 Step2 Select split mode 1 1 2 2 and channel Click button to setup th...

Page 27: ...exit Click apply button to save the setting Delete mask area select a certain mask area and double click to delete that mask area Then click apply button to save the setting Fig 4 8 Live Configuration...

Page 28: ...tup the same settings for all channels 4 3 2 Record Bitrate Step1 Enter into Menu Setup Record Record Bitrate tab Refer to Fig 4 9 Step2 Setup rate resolution quality encode and max bit stream Step3 S...

Page 29: ...the alarm is finished five options 10s 15s 20s 30s 60s 120s 180s and 300s Expire time The time till which the records would be retained If the set date is overdue the recorded files will be deleted a...

Page 30: ...els with the same parameters Fig 4 12 Record Configuration Stamp Before Drag After Drag 4 3 5 Recycle Record This option is used to recycle the HDD space once it is full If enabled the system will aut...

Page 31: ...the grid to do relevant setup A highlighted area denotes selected timeline Step1 Enter into Menu Setup Schedule tab Refer to Fig 4 13 Step2 Select channel and double click to pop up a window as Fig 4...

Page 32: ...larm for more details Fig 4 15 Schedule Configuration Motion 4 4 3 Sensor This tab allows to setup schedule for sensor based recording Step1 Enter into Menu Setup Schedule Sensor tab Refer to Fig 4 16...

Page 33: ...ption NO and NC Step4 Click Apply button to save settings Step5 Enter into Alarm Handling tab Refer to Fig 4 18 Select hold time and then click Setting button A dialog box will pop up as Fig 4 19 Fig...

Page 34: ...imilar to normal schedule setup You can refer to Chapter 4 4 1 Schedule for more details This step is very important for sensor alarm Even if you have enabled the sensor alarm for all channels and set...

Page 35: ...y as per the local conditions Once motion is sensed it displays a figure icon Click icon to save the setting Click icon to exit the current interface Fig 4 22 Motion Area Note Prior to setting motion...

Page 36: ...Fig 4 25 Step 2 Use the dropdown menu and select the event or the alarm Step 3 Check the required trigger options If the selected event is Disk Full then use the drop down box for Disk Shortage Alarm...

Page 37: ...used for monitoring over network 4 6 1 Network Step 1 Enter into Menu Setup Network network tab Refer to Fig4 27 Step 2 HTTP port the default value is 80 If the value changed you need to modify the IP...

Page 38: ...Refer to Fig 4 28 Step 2 Select fps resolution quality encode and max bit rate Step 3 Select All to set the same settings for all channels Fig 4 28 Network Sub stream 4 6 3 Email Step 1 Enter into Me...

Page 39: ...IP address and port of the transfer media server in the ECMS The default server port for auto report is 2009 If it is modified please enter into the transfer media interface to check Step 3 Enable the...

Page 40: ...er name and password firstly and then apply for a domain name on line Once applied user can access the server from the IE client by using that domain name Fig 4 31 Other Settings Enable UPnP Select UP...

Page 41: ...stration of DDNS the domain name for DVR is abc dyndns tv username is bcd and password is 123456 Connect DVR via network Step 1 Enter into Main menu Network other settings checkmark DDNS select Dyndns...

Page 42: ...ou to add normal or advanced users To add user and setup user authority Step 1 Enter into Menu Setup User management configuration Refer to Fig 4 32 Step 2 Click Add button to display a dialog box as...

Page 43: ...fy its general information and authority If you want to change password of a user please select the user in the user list box and then click Change Password button 4 8 P T Z Configuration P T Z config...

Page 44: ...e a dialog box as Fig 4 37 Parameter Meaning Address The address of the PTZ device Baud rate Baud rate of the PTZ device Range form 110 300 600 1200 2400 4800 9600 19200 34800 57600 115200 230400 4608...

Page 45: ...must support wiper and light function and these two buttons are just available when selecting PELCOP or PELCOD Click Save button to save the settings click icon to hide the tool bar right click to vi...

Page 46: ...button to save the setting click Exit button to exit the current interface Step5 In the Advanced tab while clicking track Setting button a dialog box will pop up as Fig 4 41 Fig 4 40 Cruise Setting Mo...

Page 47: ...Allow list Fig 4 42 Block Allow List Here authorized user can prohibit computer users within a certain IP address range from accessing DVR or allow computer users within a certain IP address range to...

Page 48: ...Step1 Enter into Menu Search Time search tab Refer to Fig 5 1 Fig 5 1 Search Configuration Time Search Step2 Select date and channels on the right hand side and press Search button A date with highlig...

Page 49: ...hidden Click the Expand to button to expand the whole interface Playback Buttons The method of record backup during a certain period in the playback interface Select the start time by dragging the sli...

Page 50: ...otion based recording and sensor based recording Step 4 Press Search button to display the searched event information in the event list box Step 5 Double click the event item to play the record 5 3 Fi...

Page 51: ...ep 5 Double click an unlocked item to playback 5 4 Search by Image Step 1 Enter into Menu Search Image tab Step 2 Select data and channels on the right hand side Step 3 Press Search button to search f...

Page 52: ...e searched data in the data backup list box Step3 Select a required file or checkmark All to select all data files Click Backup button to display Backup information window Step4 In the backup informat...

Page 53: ...flash drive as an html file using the export button 6 1 3 Log Information In this tab you can search for relevant logs as per the set date and event which includes operation setup playback backup sear...

Page 54: ...refresh the disk information in the list box Step3 Select a hard disk and click Format button to start format Note All recorded files in the hard disk will be lost once it is formatted 2 Advanced Use...

Page 55: ...6 Network Setup This DVR supports IE browser on Windows XP and Vista platform 6 6 1 On LAN Step 1 Enter into the DVR s Main Menu Setup Network tab to input IP address Subnet Mask etc If using DHCP ple...

Page 56: ...re the firewall to allow accessing the DVR Note Port forwarding settings may be different in different routers and server Please refer to the router s manual for details Step 3 Open IE browser input I...

Page 57: ...p 3 If users want to utilize dynamic domain name please apply for a domain name in a DNS server supported by the DVR or router Then add to the DVR or router Step 4 The following setting steps are as t...

Page 58: ...tep 1 After starting Apple computer click Apple icon The following window will pop up Please select System Preferences Internet Wireless click Network Step 2 Enter into Network interface and then clic...

Page 59: ...as the PC If using DHCP please enable DHCP in the DVR and router Step 4 After finishing the above information users can enter LAN IP and http port in the Safari browser For example input http 192 168...

Page 60: ...he DVR to internet through router or virtual server Step 1 The network setups are the same as step one to step four of point 1 on WAN of IE remote surveillance Step 2 Enter WAN IP and http port in the...

Page 61: ...w Symbol and function Definitions Channel indicator Screen display mode Volume Snapping picture Start IE record Start manual record Talk Playback PTZ control Master sub stream status Note Click button...

Page 62: ...rotate the dome diagonally up left to rotate the dome diagonally up right to rotate the dome downwards to rotate the dome diagonally down right to rotate the dome diagonally down left to rotate the do...

Page 63: ...channel but it requires low network bandwidth as compared to the master stream Therefore users can select the stream according to their bandwidth All to master sub stream Set all channel to master str...

Page 64: ...layback interface Refer to Fig 6 4 Select the record date and channels and double click the file name in the record file list box Then user can play that file and preview the picture Fig 6 4 Play Reco...

Page 65: ...e in the area 2 and record channels in area3 Step 3 Click Search button The record data will be displayed in the data information list box Step 4 Set the Start time and display mode in the area1 as re...

Page 66: ...DVR User Manual 61 Fig 6 6 Playback by Event Search By Event Search Step1 Enter into Search Event Search Refer to Fig 6 7...

Page 67: ...e and select record channels Step 3 Checkmark the event type motion and sensor Step 4 The events will be display in the event list box by clicking Search button Step 5 Double click certain item to pla...

Page 68: ...File Management Interface Lock Select certain file item in the file list box and then click Lock button to lock this file that ca not be deleted or overlaid Unlock Select a locked file and then click...

Page 69: ...button to start backup The backup files will be saved on user s PC 6 10 Remote System Configuration You can do remote setup of the device which includes functions like basic configuration live configu...

Page 70: ...nu Setup Guide for more details 6 11 Tools Click on tool s tab to access the disk management tool You can view the status of the HDD change view the read write properties and can also format the HDD r...

Page 71: ...enu are similar to that of the DVR Please refer to Chapter 6 System information for more details Fig 6 11 Remote Information Search Note There may be slight differences with respect to functions of re...

Page 72: ...structions on mobile client end for five OS 7 1 By Phones with Windows Mobile OS Step1 Firstly activate the network access on mobile phone and then run Internet Explorer Input the server s address and...

Page 73: ...ion is as follows Symbian S40 support Symbian UIQ support Symbian S80 support Symbian S60 support Symbian S60 3rd Edition Symbian OS v9 1 support Symbian S60 3rd Edition with FP 1 Symbian OS v9 2 supp...

Page 74: ...p up after downloading and ask if install the package Click YES to install Step5 A Scam shortcut icon appears on the system menu after finished Step6 Run Scam program It will enter a function interfac...

Page 75: ...d password here are the same with that used on the DVR The default is admin and 123456 Step10 In Live View users can snap pictures change channels and control PTZ Refer to the picture on the right 7 3...

Page 76: ...nual 71 Step 3 Click Superlive pro enter into introduce interface and then click FREE it will change into INSTALL Step 4 Input iTunes Store password and then click OK The software will be installed au...

Page 77: ...e If it is the first time for user to operate please enter user ID if there is no Store account user needs to apply for one 2 Install through PC Step 1 Install iTunes store in PC and then login Step 2...

Page 78: ...ch Superlive Pro Step 4 Click free application button Step 5 Input apple ID and password then click acquire Step 6 Checkmark synchronously apply program and Superlive pro and then click Apply button O...

Page 79: ...me and password Click Remember server to save the setting click button can quick input saved server address user name and password 2 Main Interface Image view Four channel Playback Snap Setting Record...

Page 80: ...enter into the next interface To return to the previous interface Preset select the preset point Cruise Set the cruise line Speed Rotate speed of the PTZ 3 Image View After the image is snapped you ca...

Page 81: ...playback and click button Now you can see the local file list Select a file and click play button to playback You can also copy or delete the file Finally click Close button to return to the previous...

Page 82: ...the list you can click icon to edit the server information and click icon to delete this server information 6 Configuration interface Click icon to enter into Settings interface You can set many prop...

Page 83: ...the system interface you can see the information of device name device ID hardware version MCU version and so on In the network interface you can see the information of http port server port IP addre...

Page 84: ...e Market program Step 2 Search Supercam Step 3 Press Install button Step 4 Click OK button Step 5 user can view the download and install process in notifications once finishing downloading the softwar...

Page 85: ...etting click button can quick input saved server address user name and password Main menu Playback playback record file Image image view Log log record Server List device list Live live view Settings...

Page 86: ...ive view Image view Stop playing Single channel display Screen mode Four channels display Snap PTZ Talk Record Live audio Hide The first picture The previous picture Next picture The last picture Zoom...

Page 87: ...ack interface First choose channel Second select the record file and click it to playback Finally click Return button to return to the previous interface Server list Play Pause Stop Fast forward Slow...

Page 88: ...Motion happen sound alarm will be triggered If shake Alarm is enabled when Video Loss Sensor Motion happen shake alarm will be triggered Storage setting User can setup the relevant parameters of mobil...

Page 89: ...shown 4 Finished downloading the software will be installed automatically Note If the software fails to download please check in accordance with the following steps 1 Check whether the network of mob...

Page 90: ...cations Supercam and click Disable Compatibility button This problem will be solved Login Enter server s IP address or domain name user s ID and password Click Remember server to save the setting clic...

Page 91: ...DVR User Manual 86 Live view Note User can click Return button on the Blackberry phone to return the previous interface...

Page 92: ...2 interface Snap Full screen Background alarm Stop rotating the PTZ Upward rotates the PTZ Downward rotates the PTZ Leftward rotates the PTZ Rightward rotates the PTZ Zoom In Focus In Iris Add Zoom O...

Page 93: ...DVR User Manual 88 Information view...

Page 94: ...ere is no output a The power from the adapter may be not enough for operating the DVR Please use the power adaptor supplied along with the DVR b It could be a wiring issue Please check the connection...

Page 95: ...gone bad Please change another one Q7 Mouse does not work a The mouse should be connected to the USB port at the rear side b After connecting the mouse allow the DVR to detect the mouse for seconds If...

Page 96: ...t all the time a HDD power cable and data cable may not be well connected Please check the connections for HDD b It is also possible that the DVR was forced to stop because HDD has a bad sector and it...

Page 97: ...the migrated disk being installed would have to be formatted In general migrating disks from one DVR to another is not recommended Q12 What is the minimum configuration required for remote monitoring...

Page 98: ...up Then double click to open your USB disk to find your backup files and backup player Double click icon to install backup player b After you install it open this player and click Open Path button to...

Page 99: ...DVR User Manual 94...

Page 100: ...0M 2250 Medium 8M 1800 Low 6M 1350 Lower 2M 450 Lowest 1 5M 338 The calculation format is Total Recording capacity Used space per hour MB h coverage rate of hard disk recording time hour channel numbe...

Page 101: ...B drive after test Brand Capacity SSK 512MB 1G 2GB Netac 4GB Kingston 2GB Aigo 2GB Smatter vider 1GB SanDisk 4GB 2 Compatible SATA CD DVD writers after test Brand Model TECLAST GH22NP20 TL 22XD BENQ D...

Page 102: ...7 3 Compatible HDD list Brand Capacity Seagate Barracuda 80G 160G 250G 320G 1 5T 2TB Seagate SV35 3 1T Seagate Pipeline HD 2 500G Maxtor Diamondmax 160G HITACHI Deskstar 80G 160G WD WD1600JS 160G Sams...

Page 103: ...120FPS NTSC Audio Input RCA X8 Audio output RCA X1 Alarm Input NO or NC 8CH Alarm output 4CH Record Mode Manual Sensor Timer Motion detection Simplex Duplex Triplex Pentaplex Network Interface RJ45 LA...

Page 104: ...240FPS NTSC Audio Input RCA X16 Audio output RCA X1 Alarm Input NO or NC 16CH Alarm output 4CH Record Mode Manual Sensor Timer Motion detection Simplex Duplex Triplex Pentaplex Network Interface RJ45...

Page 105: ...450011000370 A0...

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