31
Trouble Shooting
Activ8rlives
App Crashes
Close other Apps open on your Smartphone or Tablet, as these
may be using too much memory to allow the
Activ8rlives
4
Wellness App
to function fully.
Stops Monitoring
1.
You may be
moving slightly during the reading
period of
15 seconds and your pulse traceline will be lost
temporarily until you stop moving.
Remain still
throughout
the rest period and when the countdown
disappears and then your
Reading Today
will show on
the
Activ8rlives
4
Wellness App.
2.
You may have to
adjust the screen lock function
(usually
found in Settings) on your Smartphone or Tablet to be
longer
than 2 minutes to allow the
Activ8rlives
Pulse
Oximeter3
time to sync with your device. Short times of
less than 2 minutes cause frequent loss of connectivity
and sometimes loss of new data.
3.
Remove nail polish, false nails or other coatings on
fingernails that obstruct the light waves going through
the finger.
4.
If you find that your SpO
2
reading defaults to 97% but
your normal SpO
2
reading is lower than this, follow the
instructions on
Page 19
to improve the accuracy and
consistency of your reading. Sometimes swapping fingers
or repositioning may help.
5.
Your
Indication of Pulse Intensity IPI
may not be high
enough for an accurate reading. Change finger or follow
details on
Page 19
for accurate consistent readings.
6.
Electromagnetic interference may be preventing the
Activ8rlives
Pulse Oximeter3
from tracking the pulse.
Accurately, remove the source of interference.
Help Videos
in
App
, follow this
?
Website
www.Activ8rlives.com
YouTube
Still Need Help
We are here to help you 7
-
days
-
a
-
week,
so please call us to help you set
-
up your
device on UK 01480 352821.
