Actisense NDC-4, Install & User Manual

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Page 20 © 2015 Active Research Limited
Company Information
Active Research Limited
5, Wessex Trade Centre
Ringwood Road
Poole
Dorset
UK
BH12 3PF
Telephone: 01202 746682 (International : +44 1202 746682)
Actisense on the Web: For advice, support and product details
E-mail: support@actisense.com
Website: www.actisense.com
Twitter: www.twitter.com/ActisenseNews ( Actisense News and Product Updates)
www.twitter.com/ActisenseTech ( Actisense Product Updates)
Facebook: bit.ly/actibook ( Actisense News and Product Updates)
LinkedIn: linkd.in/actisense ( Actisense News and Product Updates)
“Actisense” is a registered trademark of Active Research Limited.
Order Codes
NDC-4 5 isolated inputs (4 NMEA HS), 2 ISO-Drive outputs
NDC-4-USB 4 isolated inputs (3 NMEA HS), USB In & Out and 2 ISO-Drive outputs
NDC-4-AIS NDC-4 base unit pre-configured for AIS
NDC-4-AIS-USB NDC-4-USB unit pre-configured for AIS
NDC-4-ASW NDC-4 base unit pre-configured as an Autoswitch
Returns Procedure
Actisense prides itself on having a very low product return rate. In the unlikely event that you need to return a unit for
repair, it is important to follow these steps.
1. Download and install the latest Firmware version and Control Centre software from www.actisense.com .
2. Read through the “Troubleshooting Guide” on page 20 of the “Full user manual” available on the CD and from www.
actisense.com to see if your problem has a simple solution.
3. Contact Actisense Tech Support at the email address below for further support and an RMA number .
To qualify for an RMA number you will need to provide the serial number, date of purchase and where you purchased
the unit from. You will be asked to confirm the above steps have been attempted and the nature of the fault.
Any units returned without an RMA number will incur a delay in processing and may result in a charge dependant on
the guarantee status of the unit.