ActionTec zControl User Manual Download Page 34

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Troubleshooting

9 Troubleshooting

9.1 Unable to Register with Portal Server

Symptom:

Unable to

with the Portal Server

Solution:

Make sure that your network connection is working properly. You should see the

›

Power

and

Ethernet

LEDs

showing solid green and the

Online

LED blinking green

Ensure you have Internet connection, e.g. go to a known trusted website

›

Verify that you are using correct URL:

›

http://digitalgardeneronline.com/zControl

Once logged in – make sure you provide all of the required information

›

9.2 Unable to Access zControl UI

Symptom:

Cannot access zControl UI

Solution:

Confirm that UPnP is enabled

›

If no DHCP server is present on the local network, the zControl will default to the IP address 192.168.1.55. Try

›

typing the default IP address into your browser’s address bar

Remember that once you’ve

›

Registered

online and

Activated

your zControl, you can

always

access the user

interface remotely through

http://digitalgardeneronline.com/zControl

. If this does

not

work, there is probably

a problem with your router, internet connection, or zControl unit

9.3 Unable to Control Device

Symptom:

Device intended for control does not show up in the UI

Solution:

Make sure that device is properly plugged into the wall outlet

›

Ensure that the Z-Wave device is associated with the zControl; run the

›

Rediscover

procedure again

Plug in the Z-Wave device within three feet of the zControl. Access your User Interface. Turn on

›

Administrator

Mode

, click the

Settings

icon in the bottom-right corner, then click the

Z-Wave

icon. Click the

Remove

but-

ton, then push the button on your Z-Wave device. Wait 30 seconds, then repeat the Z-Wave device installation
procedure from step 1 for that device

Summary of Contents for zControl

Page 1: ...USER MANUAL zControl ...

Page 2: ......

Page 3: ...er supply 1 Stand for putting the zControl in a vertical position 1 Ethernet cable 1 Accompanying CD includes complete User Manual 1 Quick Start Guide It may also contain any or all of the following items 1 Panasonic BL C10A BL C20A or other IP Camera 1 Z Wave Appliance module 1 InTouch occupancy sensor CA9000 2 Z Wave Lamp modules 1 Intermatic Wireless Handy Remote Controller Now it s time to act...

Page 4: ... 1 UPnP Access 1 1 Inspecting the Ports on Your zControl 4 1 Administrator Mode 2 1 Connecting to the Internet 4 5 Scenes 3 2 IP Address Access Advanced 3 3 Mobile Device Access 1 2 Inspecting the LEDs on Your zControl 4 2 Settings 2 2 Registration 4 6 Schedules 4 3 Devices 2 3 Activation 4 7 Monitor 4 4 Rooms 4 8 Dashboard 4 9 Mobile UI 5 1 8 2 5 1 8 2 9 6 6 1 8 2 9 9 4 9 9 9 10 ...

Page 5: ...able to Control My Z Wave Appliance Module 5 2 Adding Z Wave Devices UI method 5 3 Removing Z Wave Devices 7 2 Rooms Scenes and Schedules 7 3 Monitoring 7 5 Messages 7 6 Controlling Multiple zControls 7 4 Triggers 6 1 Installing Motion Occupancy Sensors 6 2 Installing UPnP Cameras 6 3 Installing non UPnP Cameras 9 3 Unable to Control Device 9 7 Unable to Control My Z Wave Lamp Module 9 4 Browser B...

Page 6: ...Camera 10 2 Setting Up the Intermatic CA 09 Remote Controller 9 11 Unable to View My Panasonic IP Camera Video 10 3 Programming the zControl to Use the Remote Controller 9 12 Why Do I Have an Upgrade Notification Message on My zControl Interface 9 13 Cannot Add New Z Wave Devices to My zControl 9 14 Understanding the LEDs 30 33 30 33 30 34 31 31 32 10 Appendix A Remote Controllers Advanced Setup 3...

Page 7: ...o your gateway router by means of the included Ethernet cable Reset button restarts your zControl WARNING Normal functionality will be interrupted until the zControl has fully restarted 12VDC 1 4A connects to your power supply 1 2 Inspecting the LEDs on Your zControl You ll notice several LEDs on the front of your zControl These LEDs provide information on the zControl s status In general when you...

Page 8: ...figured to receive IP address automatically via the DHCP mechanism used in most home networks If no DHCP server is present on the network your zControl will default to the IP address 192 168 1 55 Once the zControl is connected to the local network it will connect to the Internet automatically You ll know it s connected when the Online LED on the front of the zControl starts blinking green You ll n...

Page 9: ...stration You ll see a screen like this one Provide all of the required information and whatever optional information you like NOTE Make sure you write down your login name and password in a safe place Upon successful Registration you should see the following screen ...

Page 10: ... your zControl note underscores are not allowed We recom mend giving your zControl a unique and distinctive name For example John Smith s ControlPoint Your zControl s MAC address which can be found on the label on your zControl For example 00 06 D3 A8 00 15 OR 0006D3A80015 Your time zone note you ll need this to be correct to take advantage of zControl s Schedule feature For example PST if you liv...

Page 11: ...enience there are also several other ways to access the UI 3 1 UPnP Access Once your zControl is turned on and connected to your network you should be able to see it automatically as a UPnP Universal Plug and Play device In order to confirm that UPnP is enabled on your Windows PC open My Network Places via the Start menu or the associated icon on your desktop If the text in the left panel says Sho...

Page 12: ...bile Device Access 3 3 1 Downloading the UI to your Mobile Device Any Smartphone running the Windows Mobile operating system with Adobe Flash Lite 2 1 can access the UI To set up the UI on your mobile device open a browser on that device or any computer and go to http digitalgar deneronline com zControl Then click Manage My Profile and log in NOTE If you did not enter your cell phone number when y...

Page 13: ... automatically Depending on your mobile device you may have to confirm okay the installation steps Whenever a mobile UI upgrade is available your mobile device will receive another SMS message with a download link Just open the link and the UI will be upgraded automatically 3 3 2 Accessing the Mobile UI An icon labeled Hydrogen will be added automatically to your main screen Opening it will activa...

Page 14: ...tom right corner of any pane 4 1 Administrator Mode In the bottom right corner of the UI you ll find two icons Clicking on the lock icon prompts you to enter your PIN or set your PIN if one has not been set Entering the correct PIN will turn on Administrator Mode You will need to be in Administrator Mode to configure and take advantage of many of the UI s advanced features 4 2 Settings Next to the...

Page 15: ...chedules Next you ll find the Schedules icon Like the lists of devices rooms and scenes the list of schedules will be empty Schedules are an advanced feature which allows you to automate your home control For instance you can have the zControl automatically turn on the lights in the living room at 6 o clock every evening 4 7 Monitor Next you ll find the Monitor icon After you ve installed one or m...

Page 16: ...e select button on your Smartphone The functions and controls in the Mobile UI are very similar to the zControl UI and include the following options Devices view and control your devices Rooms view and control your rooms Scenes view and run configured Scenes Schedules view configured Schedules Messages view received messages and alerts Switch CP if you use or own more than one zControl Settings ma...

Page 17: ...ce class Cameras Switches Lights etc The Cameras view allows you to monitor and control your cameras in real time In order to switch to Control mode you have to click the button at the bottom to change to Controlling This means that now you can use right left up and down controls on your Smartphone keyboard to move the camera to a desired position ...

Page 18: ...nnection to the Portal is primarily done via the Smartphone s data connection It is also possible to establish a direct LAN connection to your ControlPoint if your Smartphone supports WiFi connectivity In this case you need to do the following Ensure your WiFi connection is up per configuration options in your Smartphone On the Hydrogen login screen chose Local Connect option A new field will open...

Page 19: ...r created names will not be affected by this selection e g if you named your device Floor lamp it will be displayed as a Floor lamp regardless of the language selected in the UI Temperature display allows you to choose between Fahrenheit and Celsius scales ...

Page 20: ... three times the Z Wave device has not been successfully added Go back to step 1 and repeat the procedure Repeat steps 1 through 5 for each Z Wave device 6 Unplug your Z Wave devices and plug them into their intended places in your home 7 Open your zControl User Interface 8 Turn on 9 Administrator Mode and then click on the Settings icon in the bottom right corner Click on the 10 Z Wave icon Click...

Page 21: ...ver button Click on 11 Devices The list should now include the new Z Wave devices NOTE If you unplug a Z Wave device to move it to another location for example after completing this proce dure you will need to Rediscover it If this does not work you may need to repeat the installation procedure for that device starting from step 1 5 3 Removing Z Wave Devices Open your zControl User Interface 1 Tur...

Page 22: ...y the zControl once they are on the network Consult your camera s documentation to learn how to set it up and configure it for network access It will appear in your device listing as well as the Cameras pane on your Dashboard 6 2 1 Panasonic BL C10A BL C1A BL C111A BL C131A Camera Setup Notes Although these cameras are UPnP capable they typically ship with UPnP turned off To set them up you will n...

Page 23: ...w to assign it an IP address and configure it for network access Once it is on the network it will be detected automatically by the zControl and appear in your device listing as well as the Cameras pane on your Dashboard NOTE Some cameras require the user to enter a username and password Consult the documentation of such cameras to learn how to set them to allow anonymous access Once they ve been ...

Page 24: ...fy Z Wave devices in your home Simply press Wink again to disable Focusing on a device brings up a different set of options depending on what kind of device it is For example Focusing on a lamp lets you turn it on or off and also to set its brightness level from 0 100 percent Focusing on a thermostat lets you turn the temperature up or down Focusing on a camera lets you see what the camera sees an...

Page 25: ...Add icon and select at least one device from the list You can use the pull down menu to display only one type of device at a time You can use CTRL click or SHIFT click to select multiple devices at once When you add a device to a Room that device will appear in the listing under the Room name Clicking on any device in the listing will let you focus on that device Note that if you are in Administra...

Page 26: ...dd a device to a Scene that device will appear in the listing under the Scene name Clicking on any device in the listing will let you focus on the device Rather than allowing you to control a device s current state focusing on a device while editing a Scene allows you to set its Scene state When a Scene is Run all devices in that Scene immediately switch to their Scene states For example you ve cr...

Page 27: ...icon 4 Type in the Schedule s name and set the days and time when it should Run 5 Click the Devices Add icon and select at least one device from the list You can select a Scene to add all of the devices in it adding a Scene will automatically import the Scene states of all of the devices in it You can use the pull down menu to display only Scenes or only one type of device at a time You can CTRL c...

Page 28: ...cycle through your camera displays until you click the Pause button 7 3 2 The Display Pane At the bottom of the Display pane you ll find a red Record button and in the bottom left corner the Archives button If you do not have a memory stick or other external storage device connected to one of the USB ports of your zControl these buttons will do nothing If you do have such a device then clicking th...

Page 29: ...tion occupancy detected Each of these states can act as a trigger The second part is the triggered behavior A triggered behavior is a 2 Scene being Run If you want motion occupancy in a room to trigger both the light turning on and the blinds opening for example you ll need to create a Scene in which the light s Scene state is on and the blinds Scene state is open It is often a good idea to create...

Page 30: ...scroll through Messages by clicking on the left and right arrows You can also delete Messages by clicking on the delete button 7 5 2 Alerts Alerts are essentially important or time sensitive Messages Typically Alerts will be sent by your service provider to inform you about upgrades new features becoming available and so on When you receive an Alert a small popup will appear in your UI If you don ...

Page 31: ... by going to http digitalgardeneronline com zControl and clicking Control My Home All Activated zControls will automatically appear on their local networks If you have multiple zControls on one network all of them will appear in the list of UPnP devices They will also all be accessible by typing their unique IP addresses into your browser s address bar NOTE If your local network does not have a DH...

Page 32: ... list of all of the zControls that you have Activated Click on the one you d like to control and then click the Select button If you d like to start controlling a different zControl just open a new browser window and access it in the same way You don t even have close the window you currently have open If you have multiple zControls on one network and are accessing the UI through the list of UPnP ...

Page 33: ...s and devices in your home after you normally go to bed in case you forget to turn them off yourself For home security create some Schedules to turn your lights on and off at various times while you re away to create the impression that someone is home Turn off your kids computer or television to help them get their homework done on time Check in on your home even while you re away or at work Have...

Page 34: ...efault IP address into your browser s address bar Remember that once you ve Registered online and Activated your zControl you can always access the user interface remotely through http digitalgardeneronline com zControl If this does not work there is probably a problem with your router internet connection or zControl unit 9 3 Unable to Control Device Symptom Device intended for control does not sh...

Page 35: ...0 seconds then plugging it back in Wait for the Online LED to turn solid green then try controlling your devices through the zControl UI 9 6 Unable to Control My Z Wave Appliance Module Symptom Appliance module cannot be controlled from the zControl or wall switch Solution Repeat the procedure in section 5 1 Adding Z Wave Devices Make sure that the device is properly plugged into the wall outlet Y...

Page 36: ... the CA9000 9 10 Unable to Access my Panasonic IP Camera Symptom I cannot see my IP camera in the Dashboard Monitor or Devices list Solution Check the cable connections to the IP Camera power Ethernet and also its connection to the router Verify that the IP camera has UPnP enabled You should be able to see it in your list of UPnP devices See section 3 1 UPnP Access to learn how to enable UPnP on y...

Page 37: ...zControl Solution Are you using a remote controller The remote controller is typically setup as the primary controller while the zControl is set up as the sec ondary controller Only primary controllers can add and remove Z Wave devices Please add your Z Wave devices using the remote controller refer to Appendix A Remote Controllers and the Intermatic Remote Controller manual for details If you are...

Page 38: ...e detected At least one Z Wave device detected Trying to connect to the Portal Server No power POWER ETHERNET ONLINE ACTIVITY USB Z WAVE No Ethernet connection No Internet connection No Z Wave devices connected Not currently adding a Z Wave device No USB devices attached Slow waiting for Z Wave device Rapid communicating with the Z Wave device Connected to the Portal Server Software or firmware do...

Page 39: ...anually remove each Z Wave device previously added to your zControl by using the Remove but ton followed by the Program button on the Z Wave device Wait for confirmation that the device is removed Repeat this step for each device in your home before proceeding to the next step 10 2 Setting Up the Intermatic CA 09 Remote Controller Now you must add control for each Z Wave device module on the remot...

Page 40: ... the Z Wave icon Now using the remote press and Hold the INCLUDE button for 5 seconds Both Red and Green LEDs will flash Release the INCLUDE button Press and release Channel 2 ON DIM on the remote The Green LED will flash to indicate Transmit All infor mation Press the LEARN button on the Z Wave Admin page on the zControl Interface Your zControl should now be able to control your new devices If th...

Page 41: ...this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more of the following measures Relocate the unit and antenna built in Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit di...

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