ActionTec VoSKY Call Center UP102, User Manual

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Actontec VoSKY Call Center User Manual
Usng Call Center
6
This chapter explains how make calls using Call Center, includ-
ing calling an Internet telephone, calling a regular telephone, and
answering a call.
Before Usng Call Center
Before making a call with Call Center, make sure of the following:
The computer meets or exceeds the minimum system
requirements
The computer is connected to the Internet
A Skype account has been created and contacts have
been added to it
Call Center is connected to the computer via USB
A telephone is connected to Call Center via phone cable
If using Dual-Line mode, a phone line is connected to Call
Center “Line” port
Call Center drivers and software are installed and running
on the computer
Call Center icon in the system tray of the computer’s
desktop (next to the clock) is “Ready”:
Ready
Not Connected
Active or In
Conversation
Call Center Icons