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Actontec VoSKY Call Center User Manual

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Summary of Contents for VoSKY Call Center UP102

Page 1: ...Call Center Model UP102 Ver 1 1 User Manual ...

Page 2: ...ngle Line Connection Dual Line Connection 4 Installing Call Center Software 5 Configuring Call Center Configuring Call Center Features Other Configuration Options 6 Using Call Center Before Using Call Center Using Call Center in Single Line Mode Using Call Center in Dual Line Mode Quick Reference Tables a Specifications Notices Regulatory Compliance Notices Modifications Miscellaneous Legal Notice...

Page 3: ...ii Actiontec VoSKY Internet Phone Wizard User Manual ...

Page 4: ...calls at dramatically reduced rates New features include the ability to make remote Internet calls from any regular phone receive Internet calls on any regular phone and set up a phone alert when a contact goes online If you want to take your communications to the next level and save money while doing it the Actiontec VoSKY Call Center is sure to be one of the keys to your success Package Contents...

Page 5: ...ur phone System Requirements Minimum IBM PC compatible computer with one available USB port Celeron 800 MHz or faster processor 128 MB RAM 15 MB available hard disk space and a CD ROM drive Microsoft Windows 2000 or XP A touch tone analog phone LAN or modem based Internet connection Analog telephone line optional Patented I Phone Switch for switching your tele phone between Internet and regular ph...

Page 6: ...t Call and Ready Regular Call The Regular Call light illuminates when Call Center is in regular analog phone mode blinks rapidly when an incoming regular call comes in and blinks steadily when a regular call is on hold Internet Call The Internet Call light illuminates when Call Center is in Inter net phone mode blinks rapidly when an incoming Internet call comes in and blinks steadily when an Inte...

Page 7: ...onnect a computer to Call Center via USB cable Line Port The Line port is used to connect Call Center to a wall phone line outlet or modem via phone cable Phone Port The Phone port is used to connect Call Center to a tele phone via phone cable Technical Support For troubleshooting issues frequently asked questions and tech nical support go to www vosky com ...

Page 8: ...ing contacts and assign ing speed dial numbers Downloading and Installing Skype If Skype has already been installed on the computer make sure it is the latest version If it is skip this section and go to Assigning a Speed Dial Number on page 8 If not install the latest version by following this procedure 1 Open a Web browser and in the address bar enter http www skype com 2 When the Skype Web page...

Page 9: ...nter User Manual 4 In the window that appears read the on screen instructions select a language then click Next 5 In the next window read the license agreement click in the circle next to I accept the agreement then click Next ...

Page 10: ...tiontec VoSKY Call Center User Manual 6 Select a location on the computer s hard drive to download the Skype software then click Next 7 In the next window set up additional tasks if needed then click Next ...

Page 11: ... the installation The Skype software is installed on the computer Go to the next section to create a Skype account Creating a Skype Account To create a Skype account 1 After Skype installs the Create a new Skype account window appears Enter the required information denoted by a red aster isk Click Next ...

Page 12: ... next window enter additional information Click Next 1 Go to the main Skype account window and click Add Contact The Skype account is created Go to the next section to add con tacts to the account Adding Contacts To add contacts to your Skype account ...

Page 13: ...ter User Manual 2 When the Add a Contact window appears enter the name of another Skype user in the appropriate text box then click Search 3 Use your mouse to select the person you are looking for then click Add Selected Contact ...

Page 14: ...t list select the Contact tab from the main Skype window To add assign a speed dial number to a contact go to the next section Assigning a Speed Dial Number 1 From the main Skype window select the Contact tab right click on a contact name and in the menu that appears select Set Speed Dial To assign a speed dial number to a contact ...

Page 15: ...number then click OK 3 The speed dial number is assigned to the contact 4 Repeat to assign a speed dial number to other contacts After finishing with the installation and configuration of Skype go to the next chapter Connecting Call Center Hardware to con tinue setting up Call Center ...

Page 16: ... be used to make or receive Internet computer to computer phone calls using Skype only It cannot make regular calls to regular land line or mobile telephones while in Single Line mode Also features such as Remote Internet Calling Call Forwarding Call Return and Computer Answering Machine will not be available To connect Call Center in Single Line mode 1 Get the phone cable from the telephone and i...

Page 17: ...e Line port on the rear panel of Call Center 4 Optional Insert the other end of the phone cable in the Phone port of the dial up modem The components should be connected similarly to the figure below Dual Line Connection When Call Center is set up in Dual Line mode it can make and receive both Internet computer to computer calls and regular computer to land line telephone or computer to mobile tel...

Page 18: ...Connect the other end of the phone cable to the telephone 3 Using the supplied phone cable insert one end in the Line port on the rear panel of Call Center 4 Insert the other end of the supplied phone cable in a standard phone line outlet The components should be connected similarly to the figure below Call Center is connected in Dual Line mode Next go to chapter 4 Installing Call Center Software ...

Page 19: ...litter If the telephone is connected to the phone line via a phone line splitter follow this procedure to connect Call Center 1 Use the supplied phone cable and insert it in the Line port of Call Center 2 Insert the other end of the supplied phone cable in the micro filter 3 Get the phone cable from the telephone and insert one end in the Phone port on the rear panel of Call Center 4 Connect the o...

Page 20: ...the Line port of Call Center Call Center is connected in Dual Line mode Next go to chapter 4 Installing Call Center Software 2 Insert the other end of the supplied phone cable in the Phone port of the DSL filter 3 Get the phone cable from the telephone and insert one end in the Phone port on the rear panel of Call Center 4 Connect the other end of the phone cable to the telephone The components sh...

Page 21: ...nter software must be installed on the computer To install Call Center software 1 Insert the Installation CD in the CD ROM drive of the computer then from the first InstallShield Wizard window click Next 2 In the next window read the license agreement and click in the circle next to I accept the terms of the license agreement Click Next ...

Page 22: ... to install the software in the default location Program Files VoSKY Call Center 4 When the next window appears read the on screen instructions Click Install 5 The software installs When finished follow the instructions in the next window using the picture as a reference Use the supplied USB cable to connect the computer s USB port to Call Center s USB port Click Next ...

Page 23: ...If this occurs connect Call Center as described in step 5 click OK then continue to step 6 6 Another window appears Enter an email address to be contacted about future online updates Click Next 7 A window with information about using Skype with Call Center ap pears Read the on screen information then click Next ...

Page 24: ...his pro gram to use Skype by clicking in the appropriate circle then click OK The Call Center Configuration window appears The Call Center software is installed To learn how to use Call Center Configuration utility see chapter 5 Configuring Call Center Note If the Line Port was not connected the Configura tion window will not appear Instead a phone line warning message appears Click OK to close th...

Page 25: ...s Note Remote Internet Calling does not work in conjunction with standard answering machines or voice mail services If Call Center is connected to a phone line with an answering machine or voice mail service they must be deactivated To allow callers to leave messages when Call Center is in use activate the Computer Answering Machine feature see next page To configure Remote Internet Calling double...

Page 26: ... and Remote Internet Calling needs are met 5 Click OK to save the changes To make a Remote Internet Call see Making a Remote Internet Call on page 36 Computer Answering Machine Computer Answering Machine allows parties who call Call Center s phone number to leave messages on the computer when their call goes unanswered If using this feature disable any other answer ing machine or voice mail servic...

Page 27: ...b go to the drop down menu in the Country or Region Selection section Select the country or region in which Call Center is being used 2 Click in the check box next to Enable Computer Answering Machine 3 Select the maximum amount of space in MBs on the comput er s hard drive to use for voice messages 4 Click OK to save changes To access voice mail messages see Checking Computer Voice Mail on page 3...

Page 28: ...the country or region in which Call Center is being used 2 Click in the check box next to Enable Call Forwarding 3 Enter the number of the telephone to which Internet calls will be forwarded Make sure to enter the number in its exact number sequence i e as if dialing it from another telephone Note Only one telephone number can be used for both Call Forwarding and Call Return 4 Enter the number of ...

Page 29: ...window Note If the Call Center icon does not appear in the system tray the Call Center application has not launched Double click on the Call Center icon on the desktop to launch The Call Center icon will then appear in the system tray 1 In the Configuration tab go to the drop down menu in the Country or Region Selection section Select the country or region in which Call Center is being used 2 Clic...

Page 30: ...Call Forwarding and Call Return This section describes additional configuration options available on Call Center Other Configuration Options To reset Call Center to its default settings click Default at the bot tom of the Configuration tab All settings configured by the user will be lost Default ...

Page 31: ...c VoSKY Call Center User Manual Clicking About in the VoSKY Call Center window generates the About tab Here Call Center s firmware software and BIOS versions are displayed Also the user can check for updates About ...

Page 32: ...k Check for Updates in the About tab The following window appears If a new software or firmware is available for Call Center a pop up message appears Select Yes to download and install the update or No to cancel the installation A pop up window will also appear when no updates are available Click OK to close the window ...

Page 33: ...m system requirements The computer is connected to the Internet A Skype account has been created and contacts have been added to it Call Center is connected to the computer via USB A telephone is connected to Call Center via phone cable If using Dual Line mode a phone line is connected to Call Center Line port Call Center drivers and software are installed and running on the computer Call Center i...

Page 34: ...Calling a Regular Telephone Using SkypeOut To make a call to a regular telephone number while Call Center is in Single Line mode SkypeOut service must be used SkypeOut offers low rates and is especially useful for international calls Go to www skype com for more information about subscribing to SkypeOut 1 Pick up the telephone receiver The Call Center greeting is heard 2 Dial the SkypeOut contact ...

Page 35: ...contact s click Add to add each name to the conference call 3 Click Start to start the conference call To add another contact to a conference call 1 From the Skype window select Contacts 2 Right click on the contact s name and click Invite to Conference 3 Wait for the contact to join the conference call Caller ID If the telephone being used supports Caller ID Call Center displays the contact s Sky...

Page 36: ...can be used to make and receive regular phone calls By default Call Center is in Regular Call mode Press the key on the telephone s keypad twice to switch Call Center to Internet Call mode Pressing the key twice again returns Call Center to Regular Call mode Calling an Internet Contact To call an Internet contact 1 Pick up the telephone receiver The Regular Call light illumi nates 2 Press the key ...

Page 37: ...tact s assigned speed dial number Note If the SkypeOut contact does not have a speed dial number dial the number using the following format 00 Country Code Area Code Local Phone Number 4 Wait for the party to answer the telephone Receiving a Call To receive a call 1 The telephone connected to Call Center rings 2 The Regular Call or Internet Call light illuminates depending on what kind of call it ...

Page 38: ...set in Call Center s Configuration tab see Remote Internet Calling on page 23 4 A Call Center or Computer Answering Machine greeting is heard Enter the three digit password set in Call Center s Con figuration tab see Remote Internet Calling on page 23 5 The Call Center welcome greeting is heard Enter the con tact s assigned speed dial number Note If placing a SkypeOut call and the SkypeOut con tac...

Page 39: ...ng the contact is not available is heard Press the 1 key on the telephone keypad 3 When the contact goes online a call is placed to the regular telephone 4 Pick up the telephone and press 1 again to have Call Cen ter call the contact via the Internet Checking Computer Voice Mail With Computer Answering Machine activated parties calling into Call Center can leave messages on the computer Note Befor...

Page 40: ...the Play button in the appropriate direction Stopping Playback To stop a voice mail during playback press the Stop rect angle button Next Previous Message To skip to the next message click the Next Message tri angle bar button To return to the previous message click the Previous Message bar triangle button Restarting To restart a voice mail while it plays press the Repeat curved arrow button Savin...

Page 41: ...is in Internet Call mode indicated by the Internet Call light illuminating If not press the key twice 3 Wait for the Call Center greeting 4 Dial the SkypeOut contact s assigned speed dial number If the SkypeOut con tact does not have a speed dial num ber dial the number using the follow ing format 00 Country Code Area Code Local Phone Number Make Skype Con ference call 1 Pick up the telephone rece...

Page 42: ...and begin talking Call Center auto matically selects the correct mode Call Waiting 1 While on an Internet call and an incoming regular or Internet call is received a call waiting tone is heard 2 Press the key on the telephone key pad twice to pick up the new call while putting the current call on hold 3 Press the key twice again to switch back and forth between the two calls Line Port must be set ...

Page 43: ...nter or Answering Machine greeting is heard Enter the three digit pass word 5 A welcome greeting is heard Enter the contact s assigned speed dial number Make Skype Con ference call 1 Pick up the telephone s receiver 2 Dial Call Center s phone number 3 Wait for the telephone to ring x times x being the number of rings set in Call Center s Configuration tab 4 A Call Center or Answering Machine greet...

Page 44: ...chosen by the user Call Return 1 An Internet call is made but the contact is not online 2 A message stating the contact is not available is heard Press the 1 key on the telephone keypad 3 When the contact goes online a call is placed to the regular phone 4 Pick up the telephone receiver and press 1 again to have Call Center call the contact via the Internet ...

Page 45: ... 0 compatible RJ11 port for connecting with analog telephone RJ11 port for connecting with PSTN line LED indicators Regular Call Internet Call Ready Linear Audio Signal Support 16 bit Power Consumption 5V DC supply through USB cable Operating Current 130 mA Peak Ringing 400 mA Standby Hibernating Current 10 mA RJ11 Port Impedance 600 Ohms ...

Page 46: ... 25 mA DC Ringing Voltage 110V peak to peak 25 Hz Dimensions LxWxH 11 5 x 8 5 x 2 5 cm 4 5 x 3 3 x 1 in Weight 125 g 4 4 oz Operating temperature 0 55 C 32 131 F Relative Humidity 80 non condensing Certifications FCC CE CCC JATE DGT Note Specifications are subject to change without notice ...

Page 47: ...ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit differen...

Page 48: ... cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter For questions regarding your product or the FCC decla ration contact Actiontec Electronics Inc 760 North Mary Ave Sunnyvale CA 94085 United States Tel 408 752 7700 Fax 408 541 9005 Miscellaneous Legal Notices 2005 Actiontec Electronics Inc Actiontec the Actiontec logo Internet calls Ev...

Page 49: ...oduct or part for ninety 90 days from shipment or the remainder of the initial warranty period which ever is longer Software Actiontec Electronics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from Actiontec Electronics or its authorized reseller Actiont...

Page 50: ...REEMENT THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WAR RANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE Obtaining Warranty Service Customer may contact Actiontec Electronics Technical Support Center within the applicable war ranty period to obtain warranty service authorization Dated proof of purchase fr...

Page 51: ...R USE OF ITS PRODUCTS ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRAN TY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPT TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BE YOND THE RANGE OF THE INTEND...

Page 52: ... depending on local law Dispute Resolution The customer may contact the Director of Techni cal Support in the event the Customer is not satisfied with Actiontec Elec tronics response to the complaint In the event that the Customer is still not satisfied with the response of the Director of Technical Support the Customer is instructed to contact the Director of Marketing In the event that the Custo...

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