19
Troubleshooting
This section lists some common problems and offers suggestions for a solution.
Before attempting any troubleshooting, it is strongly recommended that you care-
fully follow the pre-installation procedures outlined in the
Before You Begin
sec-
tion. These steps have been thoughtfully chosen to help minimize difficulties dur-
ing the installation of the modem in both Windows 95/98 and Windows NT 4.00.
If you have installed the modem without performing any of the pre-installation
steps, eject the modem from the computer and remove the driver from the
Mo-
dems
panel. Go to
Start-Settings-Control Panel
and double-click the
Modems
icon. Highlight the modem by clicking once and then click the
Remove
button.
Restart Windows 95/98 and follow the pre-installation suggestions listed in the
Before You Begin
section before attempting a reinstallation. If you have rein-
stalled the modem but it is still not functioning or Windows does not detect it,
follow the suggestions listed below for your particular symptom. These trouble-
shooting procedures will correct the majority of installation problems that might
be encountered when installing the modem.
Case 1: Resetting the PCMCIA Controller (Modem Is Not Detected).
Resetting the PCMCIA Socket controller corrects the vast majority of non-
installation difficulties and should be the first step chosen when trying to
remedy a situation where the modem is not detected. Before attempting
this procedure, uninstall the modem using the procedure outlined in the
previous paragraph.
Go to
Start-Settings-Control Panel
and double-click the
System
icon.
Select the
Device Manager
tab to display the device tree. In the device
tree, double-click the
PCMCIA Socket
icon to expand the socket tree.
Highlight the listed socket device by clicking once on the icon, then click
the
Remove
button. Exit
Device Manager
and restart Windows. On startup,
Windows should detect new hardware for the PCMCIA Socket that was
previously removed (If Windows does not detect new hardware, go to
Start-Settings-Control Panel
and double-click the
PC Card
icon). At
the PCMCIA installation screens, choose
No
,
No
, and then
Finish
. The
PCMCIA controller in your system is now reset. Go to
Start-Settings-
Control Panel
and double-click the
PC Card
icon. The screen should
say socket 1 & socket 2 empty. Try reinstalling the modem again using
the steps in the
Installing The Modem
section.
Case 2: Correcting a
Cannot Open COM Port
Error (Disabling a COM Port)
When Windows displays a
Cannot Open COM Port
Error, it means that
there are no COM Ports available for the modem to use. To correct this
condition, you must disable any unused COM Ports listed in Windows.
Summary of Contents for DataLink V.90 FM560LKI
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