ACTpro 1500 and 1520 Operating and Installation Manual
Page 35
22.0 Troubleshooting
22.1 Unknown Card
The card has not been assigned on the system.
22.2 Access Denied
Make sure the User is enabled and has appropriate access rights.
22.3 Door Offline
Ensure Door is enabled
Ensure correct address is assigned to the Door Station, using DIP switches.
Ensure the doors network is in a daisy chain wiring configuration.
22.4 Cannot Connect to Controller
Step 1: On the 1500 Controller PCB check the Green LINK LED (beside Ethernet jack)
is active; if inactive check the network point is connected to a switch.
Step 2: Ensure IP address has been set correctly (see section 5 for IP Address
Configuration).
Step 3: Ping the ACT1500 Controller using
NetBIOS name e.g.
“ping act1500-59487”
IP address e.g.
“ping 192.168.1.60”
Use the last 5 digits from the NetBIOS label on
the PCB as illustrated.
If the problem is not resolved contact the IT department as there may be a
problem with the network.
