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ACT ACTENTRY V-IP, Operating And Installtion Instructions

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ACT ACTENTRY V-IP Operating And Installtion Instructions Download Page 19

ACTentry V-IP Operating and Installation Manual 

 

 

 

Page 18 

4.0  TROUBLESHOOTING 

 

4.1 

No V-IPs found on the network 

 

Check  that  all  V-IP  units  are  powered  up  and  connected  to  the  Local  Area 
Network. On the V-IP unit, check the red LINK LED is on. 
 
Check the network settings under Settings on the top right. 
 

 

 
Choose the correct Network Adapter on the machine.  
 

 

Summary of Contents for ACTENTRY V-IP

Page 1: ...ACTentry V IP Operating Installation Instructions 18 00082 Rev 3 1 Issue 1 ...

Page 2: ...re the accuracy of the information contained within this document ACT assumes no responsibility for any errors or omissions No liability is assumed for damages resulting from the use of information contained within this document Access Control Technology Unit C1 South City Business Centre Tallaght Dublin 24 Ireland Tel 353 1 4662570 UK LoCall 0845 300 5204 Fax 353 1 4520427 Web www accesscontrol i...

Page 3: ...t 10 2 4 ACTentry V IP connection to the network 10 2 5 ACT handset and PC speaker connection 11 2 6 ACTpro X 1030 Panel Mount reader installation 11 2 7 ACTentry V IP software installation 12 2 8 ACTentry V IP software configuration 12 2 9 Configure Settings 14 3 0 OPERATION 17 4 0 TROUBLESHOOTING 18 5 0 SETTING A FIXED IP ADDRESS 22 6 0 ACTentry V IP panel Mount Installation Diagram 24 7 0 Insta...

Page 4: ... IP control unit ACTentry V IP PCH Plug in PC Handset Internal use only ACTentry V IP PSU 1Amp Power Supply Unit Vandal resistant VoIP Door Entry Panel PC handset Control Unit Power Supply Extended Version Vandal resistant VoIP Door Entry Panel with cut out for panel mount proximity reader PC handset Control Unit Power Supply Product Specification Supply Voltage 10 15Volts DC Current Consumption 6...

Page 5: ...dio unit Note The extended versions of the entry panel has a cut out for an ACT 1030 panel mount proximity reader 2 ACTentry V IP Controller The controller has an Ethernet interface and converts video and audio signals from Door Panel to TCP IP data It also has door and alarm inputs and outputs The relay for opening the door is contained in the V IP unit for additional security The V IP unit shoul...

Page 6: ...drive required during installation only 4 Ethernet or FastEthernet LAN connection with TCP IP protocol 100MBps preferable 5 Operating systems Windows 7 Windows Vista 32bit and 64bit 6 32 bit or 64bit processor 1GBytes RAM 16GB hard disk space 7 Local DHCP Server see section 5 for fixed IP addressing 8 Sound Card 9 Speakers 10 USB port 11 LAN connection V IP is not suitable for connection over WAN ...

Page 7: ...ACTentry V IP Operating and Installation Manual Page 6 2 2 Installing ACTentry V IP door panel ...

Page 8: ...ACTentry V IP Operating and Installation Manual Page 7 The ACTentry V IP door panel is available in Flush mount or Surface Mount versions 1 Flush mount Flush mount Back Box ...

Page 9: ...he mounting surface Ensure to mount it at a height where the camera lens will match eye level The flush mount back box can be fixed to the wall via the screw holes provided by the side flaps or the back surface Attach the flush mount plate below to the back box using the security screws provided Flush Plate Front Panel Fix the door front panel to the flush mount assembly using 6 security screws pr...

Page 10: ...Surface Mount Box Front Panel The surface mount box shown above should be mounted on a flat surface taking care to mount it at a height where the camera lens will match eye level The door front panel is fixed to the surface mount assembly using the security screws provided ...

Page 11: ... comes with a built in alarm relay The alarm relay switches while either the following conditions are in place 1 Tamper open i e lid of ACTentry V IP box open 2 Door Contact input open i e door forced open The alarm relay can only be reset when both the Door Contact input and tamper are closed Opening the door from the PC application may also be required to reset the alarm relay A Buzzer relay is ...

Page 12: ... The ACT USB handset should be connected to an available USB slot on the PC 2 The PC speakers should be connected to the PC sound card and switched on 2 6 ACTpro X 1030 Panel Mount reader installation ACTentry V IP may be used in conjunction with an ACTpro access control system Cardholders present their proximity cards to the panel mount reader to gain access Visitors use the call button on the do...

Page 13: ...bled the setup application will load automatically To load setup manually select the CD drive from Windows Explorer and double click the SETUP EXE file 2 8 ACTentry V IP software configuration On using the ACTentry V IP software for the first time add the ACTentry V IP units to the software a Click on the ACTentry icon in the system tray or on the desktop b Select Settings on the top right of the ...

Page 14: ...monitored by the ACTentry V IP software f Click the Apply button to save changes An icon representing the V IP unit will appear on the left column g Click the icon for each ACTentry V IP unit and press the Connect button to get live audio and video from the unit h Click the Allow button to open the door and disconnect or Click the Deny button to disconnect ...

Page 15: ...ACTentry V IP Operating and Installation Manual Page 14 2 9 Configure Settings a Click Setup button to configure the settings for the selected V IP unit ...

Page 16: ...set to 5 seconds Call Duration This timer specifies the length of time a PC user who has answered a call can view the live video and may grant or deny access Pop Up Delay This timer specifies the time between the visitor pressing the call button and the notification appearing on the PC screen Normally this is set to 0 so that the PC user is notified immediately Another PC user could have this set ...

Page 17: ... over the PC speakers Set the volume level with the slider Further adjustments may be made using the speakers own volume controls Handset Set the Handset to the USB device Adjust the volume settings of the handset to hear the person at the door Microphone Set the Microphone to the USB device If the person at the door panel cannot hear the PC user adjust the Microphone sensitivity Enable Push To Ta...

Page 18: ... time before popping up the notification unless the call is answered by another operator Click Answer button and the video from the door will pop up on screen The ACT handset should be lifted and used to converse with the person at the door and access may or may not be granted accordingly with the Allow or Deny buttons If Push To Talk is selected hold down the Push To Talk button while speaking If...

Page 19: ...ING 4 1 No V IPs found on the network Check that all V IP units are powered up and connected to the Local Area Network On the V IP unit check the red LINK LED is on Check the network settings under Settings on the top right Choose the correct Network Adapter on the machine ...

Page 20: ...e the microphone sensitivity and speaker volumes The feedback should now be gone Increase the volume settings for the speaker and microphone in small adjustments until satisfactory volume levels are received in both making sure no feedback occurs Tick the Push To Talk option under Audio tab 4 3 Difficult to hear the person at the door Increase the Handset volume setting from the application ...

Page 21: ...he following 1 Ensure that the Speaker Grill is fitted securely against the Door Entry Panel Grill 2 Check the Door Entry Panel Grill for any blockages 3 Check that the supply voltage is not at an inadequate level For best operation it should be between 10V and 15V between terminals marked and 12V on the speech unit 4 Check the handset connections to the PC are correct ...

Page 22: ...ing One call button wire should connect to the CALL input on the ACTentry V IP unit The other connection on the call button is connected to 0V 4 7 The Allow Access option does not open the door Check the wiring between the Lock Relay terminals on the ACTentry V IP unit and the lock Use a multi meter to check that the Lock Relay on the ACTentry V IP is switching over 4 8 Alarm is constantly on Chec...

Page 23: ...used to configure a fixed IP address Note Telnet is not available on Vista machines If the V IP unit already has a known IP address then to change it to a fixed address do the following 1 Type cmd to run the DOS command window 2 telnet IP ADDRESS of V IP Unit e g telnet 172 27 72 85 3 When prompted for the password enter ACT 4 Type to get a list of commands 5 To set the ip address enter setip ip a...

Page 24: ... 3 seconds 5 LED DS1 stays on 6 Replace Link J9 7 LED DS3 third LED flashes 8 Power down the unit 9 Power up the unit 10 IP address now set to 192 168 1 66 11 To change the IP address follow the procedure above If you want to set the V IP unit back to DHCP mode then 1 Type cmd 2 telnet IP ADDRESS 3 Password ACT 4 Enter setip 0 5 V IP is now set for DHCP mode 6 Type quit Alternatively 1 Power up th...

Page 25: ...ACTentry V IP Operating and Installation Manual Page 24 6 0 ACTentry V IP panel Mount Installation Diagram ...

Page 26: ...ACTentry V IP Operating and Installation Manual Page 25 7 0 Installation Notice for Flush mount units ...

Page 27: ...unting instructions for Extended Version of ACTentry V IP The ACTentry V IP door panel is available in Flush mount or Surface Mount versions with a cut out for panel mount readers 8 1 ACTentry V IP FPX Flush mount panel with cut out for panel mount reader Back Box ...

Page 28: ...ounting surface Ensure to mount it at a height where the camera lens will match eye level The flush mount back box can be fixed to the wall via the screw holes provided by the side flaps or the back surface Attach the flush mount plate below to the back box using the security screws provided Flush Plate Front Panel Finally fix the door front panel to the flush mount assembly using 6 security screw...

Page 29: ...cut out for panel mount reader Surface Mount Box Front Panel The surface mount box shown above should be mounted on a flat surface taking care to mount it at a height where the camera lens will match eye level The door front panel is fixed to the surface mount assembly using the security screws provided ...

Page 30: ...t proximity reader ACTentry V IP FPX VoIP Door Entry Panel flush with cut out for panel mount proximity reader ACTentry V IP CTR V IP control unit ACTentry V IP PCH Plug in PC Handset Internal use only ACTentry V IP PSU 1Amp Power Supply Unit Vandal resistant VoIP Door Entry Panel PC handset Control Unit Power Supply Extended Version Vandal resistant VoIP Door Entry Panel with cut out for panel mo...

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