OMNISWD
®
USER MANUAL
25
COPYRIGHT © 2019-2020, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists OmniSWD
®
problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM
CAUSE
REMEDY
Unit will not power on
•
Main power switch turned off.
Power Cord not plugged into the
unit or AC outlet, main power switch
turned off.
•
Verify the main power switch in back of the unit has the line
symbol pressed down.
•
Verify the power cord is connected and check that the cord is
not frayed/damaged.
•
Verify AC outlet is functional.
•
This condition may also occur if a
software upload process has
become corrupted
•
Contact ACP Customer Support at (800)350-1100
System Fault Warning
•
There is an internal failure in the
unit
•
Contact ACP Customer Support at (800) 350-1100
Coaxial Cable - Applicator
Head Error Warning
•
The unit detects a
communications between its two
processors error (e.g. drum not
connected).
•
Verify that the drum inductive applicator connector is plugged
into the back of the main unit.
•
If the connector is plugged in properly, cycle power to see if
the error resolves.
•
If not, contact ACP Customer Support at (800) 350-1100
Tuning POP-UPs
•
The output power may be out of
appropriate calibration range
•
Adjust the tuning dial for minimum reflected power, it should
be able to get down to 2 watts or under (though anything
under 10 watts is acceptable). It should also be possible to
adjust the tuning dial to get the forward power reading to be
close to 200 watts with the reflected still reading around 2
watts
Treatment will not start
•
No program selected
•
Select desired treatment program and touch START button
Patient cannot detect output,
when unit is ON and treatment
is running
•
Drum inductive applicator is not
emitting output
•
Observe Device Output tuning bar. Retune the unit with the
knob on the drum for maximum forward power.
•
Use power meter to determine if unit has failed or is operating
incorrectly. Retune the unit with the knob on the drum for
maximum forward power.
•
Contact ACP Customer Support at (800) 350-1100
•
Patient has impaired sensation
over treatment area
•
Discontinue treatment and test patient for impaired sensation
over treatment area
Verify Calibration Accuracy
If clinicians are to give prescribed therapeutic doses of shortwave with reasonable accuracy, the machine used is
required to meet the equipment performance standards (21 CFR 890.5290) instituted by the Food and Drug
Administration. Periodic calibration of treatment parameters having a direct influence on the physiological effect of
shortwave on tissue, i.e., power output, and time accuracy, is a significant part of this regulation. It is therefore
suggested that the output be verified at the beginning of each treatment or as applicable to local facility protocols.
The OmniSWD
®
has an integrated output meter built in for the purpose of verifying the output.
ACP Customer Support
For repair or service of ACP products and accessories, please call (800) 350-1100 and follow the prompts. Normal
hours of operation are 6:00am to 5:00pm Pacific Standard Time. After hours, please leave a message and your call
will be returned during the next scheduled workday.