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Troubleshooting Guide
The meter has built-in messages to alert you of problems. When error
messages appear, note the error number. Turn off the meter and then follow
these instructions.
Display Causes
Solution
Meter
fails to
turn on
Battery may be damaged or empty.
Replace the battery.
Meter is too cold.
If the meter has been exposed to or stored in cold
conditions, wait 30 minutes. Allow the meter to
reach room temperature then repeat the test.
Power On self check error.
Remove the battery for 30 seconds and then put the
battery back and turn meter on again. If the problem
persists, please contact Customer Support at
1-800-838-9502.
Internal calibration check error.
If a cell phone, radio frequency source or a high
power electrical source is nearby, place more
distance between the meter and any of these
sources then retest. If the problem persists, please
contact Customer Support at 1-800-838-9502.
Test strip was removed during the
test.
Repeat the test and ensure that the test strip
remains in place.
Sample was applied to the test strip
too soon.
Repeat the test and apply the sample after the
blood drop/test strip symbol appears.
Test strip is contaminated or used.
Repeat the test with a new test strip.
Sample was applied to the test strip
too soon.
Repeat the test and apply the sample the after
blood drop/test strip symbol appears.
Insufficient sample.
Repeat the test and apply enough sample to fill the
test strip check window.
Sample application error due to late
sample re-dosing.
Repeat the test and apply enough sample to fill the
test strip check window within 3 seconds.
Temperature has exceeded the
operating temperature of the system.
Move to a cooler environment and repeat the test.
