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Troubleshooting Guide 

The meter has built-in messages to alert you of problems. When error messages 
appear, note the error number, turn off the meter and then follow these 
instructions. 

Display Causes 

Solution 

Meter 
fails to 
turn on 

Battery may be damaged or not be 
charged 

Replace battery. 

Meter is too cold 

If meter has been exposed to or stored 
in cold conditions, wait 30 minutes to 
allow meter to reach room temperature 
then repeat test. 

  Power On self check error 

Remove battery for 30 seconds and 
then put battery back and turn meter on 
again. If problem persists, please 
contact your local distributor. 

 

Internal calibration check error 

Turn off meter or remove test strip, and 
then turn on meter again to retest.If the 
problem persists, please contact your 
local distributor. 

 

Test strip was removed during the 
test 

Repeat the test and ensure test strip 
remains in place. 

 

Sample was applied to the test strip 
too soon 

Repeat test and apply sample after 
blood drop/test strip symbol appears. 

 

Test strip is contaminated or used 

Repeat test with a new test strip.   

 

Insufficient sample 

Repeat test and apply enough sample 
to fill the test strip check window. 

Sample application error due to late 
sample re-dosing   

Repeat test and apply enough sample 
to fill the test strip check window within 
3 seconds.   

 

Temperature has exceeded the 
operating temperature of the system

Move to a cooler environment and 
repeat the test. 

 

Temperature is below the operating 
temperature of the system 

Move to a warmer environment and 
repeat the test. 

 

Battery is discharged but has 
enough power to run 20 more tests

Test results will still be accurate, but 
replace the battery as soon as possible. 

 

 

Summary of Contents for On Call GK Dual

Page 1: ......

Page 2: ...e Monitoring System please follow these guidelines Read instructions before use Use the code chip that accompanies each box of test strips Use only On Call Advanced Blood Glucose Test Strips or On Cal...

Page 3: ...al in a safe place do not discard it Use the On Call GK Dual Blood Glucose Ketone Meter according to the instruction If not the protection provided by the meter may be impaired By following the instru...

Page 4: ...orming a Quality Control Test 27 Glucose Quality control Test 27 Ketone Quality control Test 31 Testing Your Blood Glucose 35 Step 1 Getting a Drop of Blood 35 Step 2 Testing Blood Glucose 41 HI and L...

Page 5: ...ose Ketone Monitoring System 58 Suggestion and Reference 59 Suggested Blood Glucose Testing Times and Target Goals 59 Reference for Your Ketone Test Results 60 Comparing Meter and Laboratory Results 6...

Page 6: ...GK Dual kit you purchase some of the components may need to be purchased separately Please check the list of contents on the outer box for details on which components are included with your purchase...

Page 7: ...Chosen Code Chip On Call Advanced Code Chip On Call Chosen Glucose Control Solution On Call Chosen Blood Glucose Test Strips On Call Advanced Glucose Control Solution On Call Advanced Blood Glucose Te...

Page 8: ...draw a blood sample Sterile lancets are inserted into the lancing device with each blood draw and discarded after use 7 Control Solution Verifies the proper operation of the monitoring system by check...

Page 9: ...Chosen Blood Glucose Test Strips to test your blood glucose concentration and for use with the On Call Blood Ketone Test Strips to test your blood ketone concentration Use this diagram to become fami...

Page 10: ...test strip Note Dispose of blood samples and materials carefully Treat all blood samples as if they are infectious materials Follow proper precautions and obey all local rules when disposing of blood...

Page 11: ...cates a blood glucose test result These two symbols will never appear at the same time Control Solution Symbol Indicates a control test result A pound sign will also be displayed when control solution...

Page 12: ...level that you have set Ketone Appears when the blood glucose concentration is above 16 7 mmol L 300 mg dL A ketone test is recommended when this symbol appears Consult your healthcare professional ab...

Page 13: ...d the warranty Refer to the Caring for Your Meter section on page 58 for details on cleaning the meter Keep the meter and all associated parts out of reach of children Note Follow proper precautions a...

Page 14: ...result is shown on the meter display The meter is calibrated to display plasma like concentration results IMPORTANT Apply sample only to the sample tip of the test strip Do not apply blood or control...

Page 15: ...tore or use test strips in a humid place such as a bathroom Do not store the meter the test strips or control solution near bleach or cleaners that contain bleach Replace the cap on the test strip via...

Page 16: ...e tear gap Avoid damaging or bending the test strip Use test strip immediately after removing it from the pouch Blood glucose test Strip Precautions For in vitro diagnostic use Test strips are to be u...

Page 17: ...you are getting correct glucose test results You should run a glucose quality control test Before you first use your meter to test blood glucose to familiarize yourself with its operation Before usin...

Page 18: ...testing only outside the body Do not swallow or inject Shake well before using Glucose control solution tests are specified to be accurate only when tested between 10 and 40 C 50 104 F The control ra...

Page 19: ...ip of the test strip Do not apply blood or control solution to the top of the test strip as this may result in an inaccurate reading Hold the blood drop to the sample tip of the test strip until the c...

Page 20: ...rigerate Do not store or use test strips in a humid place such as a bathroom Do not store the meter the test strips or control solution near bleach or cleaners that contain bleach Replace the cap on t...

Page 21: ...e readings Special Instructions for blood ketone test strip in foil pouch Tear the pouch carefully starting from the tear gap Avoid damaging or bending the test strip Use test strip immediately after...

Page 22: ...od ketone test results are inaccurate or if they are inconsistent with how you feel When you suspect your meter is damaged After cleaning your meter Refer to Ketone Quality Control Test on page 31 for...

Page 23: ...ecommended ranges for your blood ketone level Consult with your healthcare professional for the blood ketone range that is appropriate for you Do not touch the test strip with the tip of the control s...

Page 24: ...stall them according to the following steps 1 Turn over the meter to locate the battery cover Press the battery cover tab on the top and lift the cover to open it 2 Insert two new CR 2032 3 0V coin ce...

Page 25: ...est strips is not correct please contact your local distributor immediately 2 Compare the code number on the code chip with the code number printed on the test strip vial label or on the foil pouch If...

Page 26: ...blood ketone test strip box The code for blood ketone test strips starts with K Compare the code on the ketone code chip with the code printed on the test strip vial label or on the foil pouch If the...

Page 27: ...up mode The meter will automatically enter the setup mode when turned on for the first time by any method 2 Clock Set the clock for either 12 or 24 hour mode Press the M button to switch between the t...

Page 28: ...n The words On or Off will be displayed on the large center segments of the display The symbol of before meal and after meal will be displayed as shown below Press the M button to switch between turni...

Page 29: ...Hyper Indicator The meter comes with the Hyper indicator feature disabled Press the M button to switch between turning the Hyper indicator On and Off Press the S button to confirm your selection When...

Page 30: ...test You can set 1 to 5 reminders per day Your meter is preset with the test reminder disabled You must turn it on to use this feature Press the M button to switch between turning the first Test Remi...

Page 31: ...will still work with Audio feature turned off When the meter beeps at the time set by the Test Reminder feature the date time and strip symbol will be displayed And the Test Reminder symbol will be f...

Page 32: ...our blood glucose test results are inaccurate or if they are inconsistent with how you feel When you suspect your meter is damaged After cleaning your meter At least once a week 1 Insert an On Call Ad...

Page 33: ...the display matches the code number CODE on the test strip vial or on foil pouch If not make sure to locate and insert the code chip that came with the box of blood glucose test strips Do not perform...

Page 34: ...ot apply control solution to the test strip directly from the bottle If you applied the control solution sample but do not see the starting of the count down you may reapply a second drop within 3 sec...

Page 35: ...k the expiration date of the test strip and control solution Make sure that the test strip vial and control solution bottle have not been opened for more than 6 months Discard any test strips or contr...

Page 36: ...ocal distributor for help Please contact your local distributor for information on ordering the different On Call Advanced Glucose Control Solution kits or On Call Chosen Glucose Control Solution kits...

Page 37: ...u will need a new package of blood ketone test strips to perform a test The blinking test strip and blood drop icon indicates that the test strip is inserted correctly Note If the test strip has been...

Page 38: ...rinted on the blood ketone test strip vial or on foil pouch This means that your meter and blood ketone test strips are working together properly and that you are performing the procedure correctly Th...

Page 39: ...the control range shown on the test strip vial or on the foil pouch your meter may be defective Contact your local distributor for help Three levels of On Call Ketone Control solution are available la...

Page 40: ...to obtain a drop of blood IMPORTANT Prior to testing wipe the test site with an alcohol swab or soapy water Use warm water to increase blood flow if necessary Then dry your hands and the test site tho...

Page 41: ...tating the lancing device cover There are a total of 11 puncture depth settings To reduce the discomfort use the lowest setting that still produces an adequate drop of blood Adjustments 0 1 5 for deli...

Page 42: ...tes Gently massage your finger from the base of the finger to the tip of the finger to obtain the required blood volume Avoid smearing the drop of blood For the greatest reduction in pain lance on the...

Page 43: ...lycemia or you suffer from hypoglycemia unawareness Please refer to Fingertip Sampling to insert the lancet and load the lancing device 1 Screw the clear cap onto the lancing device 2 Choose a punctur...

Page 44: ...ng device cover back on the lancing device Lancet Precautions Do not use the lancet if the safety tab is missing or loose when you take the lancet out of the bag Do not use the lancet if the needle is...

Page 45: ...mple is collected Otherwise the venous or arterial blood glucose measurement should be performed within 15 minutes of blood sample collection to minimize the effect of glycolysis When whole blood in a...

Page 46: ...n blinking The code type and code number will be displayed in the center of the screen Compare the code type letter before the code number on the display with the brand of the strip inserted in the me...

Page 47: ...ment has started If you applied a drop of blood but do not see the starting of the countdown you may reapply a second drop of blood within 3 seconds DO NOT Apply sample to the front or back of the tes...

Page 48: ...tton again to display the after meal marker symbol indicating the blood glucose result was taken after a meal Press the M button again to display the pound sign indicating an invalid blood glucose res...

Page 49: ...sure that no mistake was made in the procedure If you are certain the meter is functioning properly and no mistakes were made in the procedure and your blood glucose is still consistently measured as...

Page 50: ...oncentration value is above the Hyper high blood sugar target level that you have set Ketone Message Note Ketone Messages will only appear when testing blood glucose If Ketone appears on the display t...

Page 51: ...46 Precautions and Limitations for Blood Glucose Testing Please refer to the On Call Advanced Blood Glucose Test Strips insert and On Call Chosen Blood Glucose Test Strips insert for more information...

Page 52: ...r to testing wipe the test site with an alcohol swab or soapy water Use warm water to increase blood flow if necessary Then dry your hands and the test site thoroughly Make sure there is no alcohol so...

Page 53: ...or plasma samples The On Call Blood Ketone Test Strips are for testing fresh capillary and venous whole blood Venous blood samples should be drawn only by healthcare professionals When collecting samp...

Page 54: ...enter the test mode The display will show the date time and the strip icon with the blood sample icon blinking The code number and KET symbol will be displayed in the center of the screen Make sure th...

Page 55: ...the blood ketone test results The meter will also beep to indicate that measurement is complete Then your blood ketone level will display on the screen along with the unit measurement date and time o...

Page 56: ...the display the measured ketone concentration value is above 8 0 mmol L The test should be retaken to ensure that no mistake was made in the procedure If you are certain the meter is functioning prop...

Page 57: ...blood at normal concentration level does not significantly affect results Abnormally high levels of Vitamin C ascorbic acid or other reducing substances will produce falsely high blood ketone measure...

Page 58: ...est results are averaged Viewing Stored Records To view stored records 1 Press the M button to turn the meter on and enter memory mode The most recent value with the result type GLU or KET and the sym...

Page 59: ...re included in pre meal and post meal averages All blood glucose results are included in the general 7 14 30 60 and 90 day averages 6 If there are fewer than 7 14 30 60 and 90 days in memory all the b...

Page 60: ...turn itself off after a moment 4 If you entered the delete mode but want to exit without deleting the recorded data press the S button This will turn the meter off without deleting any data Transferr...

Page 61: ...On Call Diabetes Management Software and refer to the instructions from the software for how to transfer records 4 During the data transfer the meter will display to and PC This indicates the data is...

Page 62: ...the meter is off before removing the battery 2 Turn over the meter to locate the battery cover Press the battery cover tab on the top and lift the cover to open the battery cover 3 Remove and discard...

Page 63: ...care to avoid getting liquids dirt blood or control solution into the meter through the strip or data ports It is recommended that you store the meter in the carrying case after each use On Call GK Du...

Page 64: ...er exercise Before dinner 1 2 hours after dinner Before bedtime After a snack At 2 or 3 AM if taking insulin You may need to test more often whenever1 You add or adjust your medication for diabetes Yo...

Page 65: ...r the blood ketone range that is appropriate for you If your blood ketone test result is between 0 6 1 5mmol L and glucose is higher than 300 mg dL this may indicate development of a medical concern Y...

Page 66: ...delines Before you go to the lab Bring your meter test strip and control solution with you to the lab Make sure your meter is clean Perform a quality control test to make sure the meter is working pro...

Page 67: ...rsists please contact your local distributor Test strip was removed during the test Repeat the test and ensure test strip remains in place Sample was applied to the test strip too soon Repeat test and...

Page 68: ...s to test glucose and use the On Call Blood Ketone Test Strips to test ketone If the problem persists please contact your local distributor Communications failure There is an error in transferring dat...

Page 69: ...easurements without considering data transfer and test reminder alarm Measurement Unit Glucose The meter is pre set to either mmol L or mg dL depending on the standard of your country Ketone The meter...

Page 70: ...ther than obvious abuse within the first five 5 years from purchase we will replace it with a new meter free of charge For your records also write the purchase date of your product here Date of purcha...

Page 71: ...n 5 30 o C 41 86 o F Ketone Strips Control Solutions Contains sufficient for n tests Use by LOT Lot Number Manufacturer Authorized Representative Sterilized using irradiation CTRL Control Range REF Ca...

Page 72: ...enance 857 Ketone Control Solution 33 Measure Unit of 8 30 Meter vs Lab Results 61 Meter 6 Reference for ketone results 60 Audio feature 23 Target Goals 59 Cleaning 58 Unit of Measure 30 53 Code chip...

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