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Troubleshooting Guide
The meter has built-in messages to alert you of problems. When error messages
appear, note the error number, turn off the meter and then follow these
instructions.
Display Causes
Solution
Meter
fails to
turn on
Battery may be damaged or not be
charged
Replace battery.
Meter is too cold
If meter has been exposed to or stored
in cold conditions, wait 30 minutes to
allow meter to reach room temperature
then repeat test.
Power On self check error
Remove battery for 30 seconds and
then put battery back and turn meter on
again. If problem persists, please
contact your local distributor.
Internal calibration check error
Turn off meter or remove test strip, and
then turn on meter again to retest.If the
problem persists, please contact your
local distributor.
Test strip was removed during the
test
Repeat the test and ensure test strip
remains in place.
Sample was applied to the test strip
too soon
Repeat test and apply sample after
blood drop/test strip symbol appears.
Test strip is contaminated or used
Repeat test with a new test strip.
Insufficient sample
Repeat test and apply enough sample
to fill the test strip check window.
Sample application error due to late
sample re-dosing
Repeat test and apply enough sample
to fill the test strip check window within
3 seconds.
Temperature has exceeded the
operating temperature of the system
Move to a cooler environment and
repeat the test.
Temperature is below the operating
temperature of the system
Move to a warmer environment and
repeat the test.
Battery is discharged but has
enough power to run 20 more tests
Test results will still be accurate, but
replace the battery as soon as possible.
