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Acomdata HD250UFAPE5, User Manual

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Acomdata HD250UFAPE5 User Manual Download Page 37

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Troubleshooting

If you experience a technical problem, the first thing you should do is make sure you 
properly followed the instructions in this guide. 
If the problem is related to the AcomData PushButton™ Manager or to the function of 
the Drive itself (for example: nothing happens when you press the PushButton™) and 
you followed the instructions properly, please contact AcomData Technical support.
How to reach AcomData Technical Support: 
a) submit a Technical Support form, which can be accessed in the Customer Support 
section at www.acomdata.com; 
b) e-mail [email protected]; 
c) call (909) 348-0680

If the problem is related specifically to Retrospect Express, the first thing you should 
do is check the Help menu in Retrospect Express. The solutions for most issues can be 
found there. If you cannot resolve the issue that way, we recommend that you go to 
the Dantz Support page at http://www.dantz.com/en/support/index.dtml and select 
one of the support options.

Summary of Contents for HD250UFAPE5

Page 1: ...PUSHBUTTON BACKUP USER S GUIDE ...

Page 2: ... Guide If you want to use your Drive for backups please read this guide carefully it contains important information that will help you create the backup strategy that best suits your needs If you do NOT want to use your PushButton equipped AcomData Drive for backups you do not need to read this guide or install the supplied software ...

Page 3: ...PushButton Backup 11 Customizing the Button Backup Script 14 PUSHBUTTON BACKUP FOR MAC 19 System Requirements 19 Software Installation 20 Installing Retrospect Express 20 Installing AcomData PushButton Manager 22 Setting up the Button Backup Script 25 Customizing the Button Backup Script 28 Install Retrospect Express 5 1 MacOS9 pre OS10 1 5 34 APPENDIX 35 Frequently Asked Questions 35 Troubleshoot...

Page 4: ...Address 3410 Pomona Blvd Pomona CA 91768 Telephone 909 348 0680 Fax 909 598 8663 Web Site www acomdata com Customer Service customerservice acomdata com Technical Support techsupport acomdata com Pre Sales Questions sales acomdata com ...

Page 5: ... Backup The primary function of the AcomData PushButton Manager is to enable the PushButton on the Drive to initiate a backup when pressed The first time you use PushButton Backup the Retrospect Button Backup wizard will launch and help you quickly setup a Duplicate script that specifies the volume drive you want to backup and the types of files you want to include in your routine backups After se...

Page 6: ...opping them back onto your computer s hard drive The Duplicate operation is best suited for users who need quick access to their backed up files and who do not need to backup their operating system or application files About Backups The Backup process packages backed up files into a Backup Set Files in a Backup Set are not accessible via the desktop They are only accessible via the Retrospect user...

Page 7: ...ospect Express operation directly from the Retrospect Express user interface If you want to run backups without using the PushButton you do not need to install the AcomData PushButton Manager You only need to install Retrospect Express Installing Retrospect Express 1 Save all work you are currently working on and then restart your computer 2 Insert the AcomData Software CD into your CD drive The C...

Page 8: ... Next 6 Complete the Customer Information screen optional and click Next 7 In the Setup Type screen Figure 3 there are two options Recommended and Custom If it s not already selected select Recommended and click Next 8 In the Ready to Install the Program screen click Install 9 The Installing Retrospect screen will appear Please wait while InstallShield Wizard installs Retrospect FIGURE 2 FIGURE 3 ...

Page 9: ...ata PushButton Manager If you have just installed Retrospect Express the Retrospect Express start screen should still be up If you do not see the Retrospect Express start screen but the CD is still in the CD drive go to My Computer and double click on the CD drive icon The Retrospect Express start screen will appear If the CD is not in the drive insert it The CD will launch and the Retrospect Expr...

Page 10: ...Confirm Installation screen will appear Click Next 5 When the Installation Complete screen appears click Close 6 In the Retrospect Express start screen click Quit 7 Restart your computer After the computer boots up you should see the AcomData PushButton Manager icon on your System Tray Figure 6 Proceed to the next section Setting up PushButton Backup FIGURE 5 FIGURE 6 ...

Page 11: ...Retrospect Express will launch In the Welcome to Retrospect window Figure 7 the license code field will display the correct license code You do not need to enter a license code Click OK 2 Next the display will ask you to register your copy of Retrospect Express To regis ter click Register Now and complete the Retrospect Express Registration form 3 In the Retrospect Button Backup wizard click Next ...

Page 12: ...and entire disk or select Documents only Click Next 6 In Step 3 Figure 10 you will be asked where you want to save your backup Select the AcomData Drive and click Next 7 In the next window Figure 11 you will have the option to click Start Now or click Finish to exit the wizard FIGURE 9 FIGURE 10 FIGURE 11 ...

Page 13: ... Button Backup Script If you wish to start running Duplicates now click Start Now The Duplicate operation will run and when it is complete Retrospect Express will quit From then on when ever you want to run a backup simply press the PushButton Retrospect Express will launch automatically perform an incremental Duplicate operation and then quit ...

Page 14: ...ee the Help menu in Retrospect Express If you change the Button Backup script to perform another type of operation the old script will be overwritten and no longer available 1 Launch Retrospect Express by clicking the Retrospect Express icon do not press the PushButton Click Automate in the navigation bar and choose Manage Scripts Figure 12 2 Select the Retrospect Button Backup Duplicate script an...

Page 15: ...s After you finish specifying drives and folders click OK You might find the following suggestions helpful To specify multiple drives on your computer in the Volume Selection window hold the Control key while you click the drive names To specify folders in the Volume Selection window highlight a drive and click Subvolume to view and choose a folder within that drive Then in the Defining Subvolume ...

Page 16: ...ndow click Destinations To create a new location in the Backup Set Selection window click Create New to launch the Create New Backup Set wizard 8 In the Create New Backup Set wizard click Next Select Disk Figure 16 as the Backup Media and click Next 9 Enter a name for the Backup Set or use the default name Figure 17 In this exam ple the Backup Set is named Custom Backup Click Select FIGURE 16 FIGU...

Page 17: ... Drive as the location for the Backup Set Figure 18 and click OK 11 Verify the Backup Set name make sure the AcomData Drive is selected as the des tination and click Next 12 Keep Backup Set Security set at None and click Next Figure 19 FIGURE 18 FIGURE 19 ...

Page 18: ...ect Express uses with this script By default Retrospect Express uses the All Files criteria which means that Retrospect Express will back up all your files the first time it performs a backup but will back up only new and changed files with each following backup If you want to use the Selecting button to choose file selection criteria other than the All Files default see the Help menu in Retrospec...

Page 19: ... from the Retrospect Express user interface If you want to run backups without using the PushButton you do not need to install the AcomData PushButton Manager You only need to install Retrospect Express Mac OS X v 10 1 5 Users You can use the same version of Retrospect Express that is supplied for PushButton Backups except you cannot run backups from the PushButton Rather you would run backups via...

Page 20: ...ill appear on your desktop and a window displaying the contents of the CD will open automatically If the window does not open double click on the CD icon 3 Inside the AcomData PushButton Backup window double click on the Install Retrospect Express icon Figure 21 4 The Authenticate window will appear with the message Install Retrospect Express requires that you type your password This is the passwo...

Page 21: ...he terms of the agree ment and continue with the installation 7 In the Install Retrospect Express window Figure 23 the default installation type in the pop up menu is Easy Install Under Install Location the default location is the main Applications folder on your startup disk Do not change the default settings Click Install FIGURE 23 FIGURE 22 ...

Page 22: ...ata PushButton Manager 1 In the AcomData PushButton Backup CD window double click the DMBtMgr_ Install icon 2 You will see the message displayed in Figure 25 Installation of the DMBtMgr can not run from the CD because the installer needs to write data back to itself during installation Click Continue Once the DMBtMgr file has been copied a new win dow containing the copied file will open Double cl...

Page 23: ...tion screen the default location should be your computer s hard drive If not select your computer s hard drive and then click Continue 5 In the Installation Type screen Figure 27 the default installation type is Easy Install Leave it as is and click Continue FIGURE 26 FIGURE 27 ...

Page 24: ...es necessary to complete the chosen install Figure 28 Click Install 7 Once the files have been installed in the Finish Up screen you will see the message Installation was successful Click Quit Proceed to the next section Setting up the Button Backup Script FIGURE 28 ...

Page 25: ...you use to log in to your computer Do so then click OK 3 You will see the Retrospect license code on the window Click OK 4 Next the display will ask you to register your copy of Retrospect Express To regis ter click Register Now and complete the registration form that appears 5 The Retrospect Button Backup wizard should appear Figure 30 If it does not press the PushButton In the Retrospect Button ...

Page 26: ...ask you to select the volume drive you want to backup from a list of available volumes Make your selection and click Next 7 In Step 2 Figure 32 the wizard will ask what types of files you want to backup Make your selection and click Next FIGURE 32 FIGURE 31 ...

Page 27: ...der to run Backups instead of Duplicates click Finish and proceed to the next section Customizing the Button Backup Script If you wish to start running Duplicates now click Start Now The Duplicate operation will run when it is complete Retrospect Express will quit From then on whenever you want to run a backup simply press the PushButton Retrospect Express will launch automatically perform an incr...

Page 28: ... operation see the Help menu in Retrospect Express If you change the Button Backup script to perform another type of operation the old script will be overwritten and no longer available 1 If Retrospect Express is not running launch the program by double clicking the Retrospect Express application icon in your Applications folder do not press the PushButton 2 In the Retrospect Express Directory win...

Page 29: ...on In the Scripts window Figure 37 you will see the script Retrospect Button Backup Duplicate 5 Highlight the script In the Scripts pull down menu at the top of your screen select Forget You will see an alert asking Really forget Script Click OK 6 In the Scripts window click New You will see a new window asking Use EasyScript to prepare backup strategy Click No EasyScript is used for the creation ...

Page 30: ... script Figure 39 Type in the exact name Retrospect Button Backup You must type the name correctly or PushButton Backup will not recognize this script Click New 9 A new window will appear titled Backup Retrospect Button Backup Figure 40 Click Sources In the Volume Selection window Figure 41 next page select the source volume e g your computer s main hard drive then click OK FIGURE 38 FIGURE 39 FIG...

Page 31: ...ackup Set The default name is Backup Set A You can use the default name or create your own The name you use will later on be assigned to the AcomData Drive For example if you name the Backup Set My Backups the name of your AcomData Drive will be 1 My Backups The 1 indicates that the Drive is the first disk in the Backup Set If you were to add additional disks to this Backup Set they would be named...

Page 32: ...n Backup Options window and view or change the Verification and Data compression options Figure 43 Click OK 19 Close the Backup Retrospect Button Backup window and when prompted click Save to save the script 20 In the Scripts window you will now see the script Retrospect Button Backup Backup Close the Scripts window The script is now ready to use 21 Press the PushButton on the AcomData Drive If th...

Page 33: ...K Click OK You will receive a second warning Click Erase The disk will be erased and prepared for use by Retrospect Express Once the Drive is erased Retrospect Express will perform the Backup operation When the Backup is complete Retrospect Express will quit automatically From now on whenever you want to run a backup simply press the PushButton Retrospect Express will launch automatically perform ...

Page 34: ...ect Express 5 1 folder double click on the Install Retrospect Express icon 6 The Retrospect Express splash screen will appear Click Continue 7 Click Accept on the Retrospect Licensing agreement to accept the terms and con tinue with the installation 8 Retrospect Express will install the software application to the default location 9 Click Install 10 Once the Retrospect software is successfully ins...

Page 35: ...re the Retrospect Express software bun dled with your AcomData Drive was specially designed for AcomData PushButton Backup The PushButton Backup function will not work with other versions of Retrospect Q Do I have to install Retrospect Express or the AcomData PushButton Manager to use my AcomData Drive A You only need to install Retrospect Express and the AcomData PushButton Manager if you want to...

Page 36: ...Backup software bundled with the AcomData Drive Q Will the Retrospect Express bundled with the AcomData Drive recognize Backup Sets that were created with an earlier version of Retrospect A The Retrospect Express software bundled with your Drive will be able to utilize Backup Sets that were created with other versions of Retrospect There is one excep tion Retrospect Express 6 0 for Mac will be abl...

Page 37: ... Technical support How to reach AcomData Technical Support a submit a Technical Support form which can be accessed in the Customer Support section at www acomdata com b e mail techsupport acomdata com c call 909 348 0680 If the problem is related specifically to Retrospect Express the first thing you should do is check the Help menu in Retrospect Express The solutions for most issues can be found ...

Page 38: ...evice requires a different driver External Hard Drive A external peripheral device containing a hard drive mecha nism connected to a computer via a data communication interface FAT32 A file system that organizes files on a disk This file system is standard for Windows 98SE and Me and is supported under Windows 2000 and XP A single file is limited in size to 4 GB Format Sets up a file system for st...

Page 39: ...a separate hard drive Each partition is assigned a unique drive letter in Windows or icon in the Mac OS Peripheral A generic term for hard drives printers scanners and other discrete devices that add functionality to a computer Port A connection which enables compatible devices to send and receive data A port can be either hardware based or software based Software A set of instructions that enable...

Page 40: ...t you need in order to obtain warranty service 1 A copy of the bill of sale from the purchase of your AcomData product 2 A Returned Merchandise Authorization RMA number that is assigned to your product by your TSS An RMA can only be generated if the product has been regis tered online at www acomdata com If your AcomData product is not registered at the time you need service you must register the ...

Page 41: ...o change without notice While reasonable efforts have been made in the preparation of this docu ment to assure its accuracy AcomData assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein AcomData reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligatio...

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