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breakage of glass or refractory bricks;
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cracked tiles;
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back exhaust;
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seals are considered as components subject to wear and tear;
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melting or deformation of the grid due to overheating of the device;
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non-compliance with the requirements regarding installation and operation, specified in this manual;
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defects that appeared due to transport.
WARRANTY
Warranty of the smooth operation of the stove, confirmed by the company’s or retailer stamp and signed by the
seller, shall be granted for a period of 24 months from the date of purchase. In the event of damage or defects in
material that appered during the warranty period, the manufacturer provides free repair. Any damage caused by
improper storage, improper operation and poor maintenance, inconsistent with the conditions specified in the
instruction manual, and as a result of other causes that are not the fault of the manufacturer, will void the warranty.
Warranty and right of withdrawal do not apply when the product is affected by mechanical damages of external
origin. Warranty does not cover products used (from demonstration area).
Due to the manufacturing process the tiles have characteristics of current production batch. Therefore, there can be
slight color differences in hue between each production batches. Described feature is not a defect of the product and
do not give basis to a claim.
During the warranty period, any repairs performed by persons not authorized by the manufacturer will void the
purchaser claims under warranty. Buyer can claim the guarantee only if the manufacturer or dealer does not perform
its obligations under the guarantee. The manufacturer should accept the exchange of the furnace, based on the
judgement of authorized expert indicating that it is impossible to perform the authorized repair. The warranty card is
the only basis for a buyer to a free warranty repairs. Warranty is void without dates, stamps, signatures of authorized
persons, as well as with any modifications made by non authorised persons. If you lose the warranty card duplicates
will not be issued. In the case of unjustified complaints buyer covers the cost of transport, repair, packing, dismantling
and maintenance.
WARRANTY CARD
Do not make any unauthorized modifications to the design and appearance of the stove!
During repairs, use only original spare parts from the manufacturer!
Customers reporting a claim within the warranty shall sign a declaration that they did not use forbidden and
prohibited fuel to burn. The device will be given to the experts for the investigation of presence of prohibited
substances, in case it is suspected that forbidden and prohibited fuels were used. If the use of prohibited fuels is
determined customer loses any right to guarantee and is obliged to cover the costs of the service and the expertise.
The manufacturer considers all claims, except in the following cases:
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The formation of condensation;
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Damage of tiles;
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Mechanical damage, eg. Impact, scratches;
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Wear of sealing elements;
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Rupture of glass or refractory bricks;
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Back exhaust;
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When the grate is melted, there are excessive deformations or the paint colour has changed due to
overheating;
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Requirements for the installation and operation specified in this manual haven’t been fulfilled;
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Defects were caused due to transport;
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Defects resulting from the fault or ignorance of the Buyer are not covered by warranty. Client should conduct
an inspection of equipment purchased in the presence of the dealer or carrier.
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in the event of unjustified requests, you will be obliged to reimburse the cost of the service call and to cover
the cost of repair if defects are of users’ fault.
