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Acer Aspire Z3620, Service Manual

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Acer Aspire Z3620 Service Manual Download Page 153

 

 

143

Online Support Information 

 
Introduction

 

 

This section describes online technical support services available to help users repair their 

Acer Systems. 

For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer 

branch office. Acer Branch Offices and Regional Business Units may access our website. 

However some information sources will require a user i.d. and password. These can be 

obtained directly from Acer CSD Taiwan. 

Acer's Website offers convenient and valuable support resources. 

In the Technical Information section users can download information on all of Acer's Notebook, 

Desktop and Server models including: 

  Service guides for all models 

 Bios 

updates 

 Software 

utilities 

 Spare 

parts 

lists 

  TABs (Technical Announcement Bulletin) 

For these purposes, we have included an Acrobat File to facilitate the problem-free 

downloading of our technical material. 

Also contained on this website are: 

  Detailed information on Acer's International Traveller’s Warranty (ITW) 

  Returned material authorization procedures 

  An overview of all the support services we offer, accompanied by a list of telephone, 

fax and email contacts for all technical queries. 

We are always looking for ways to optimize and improve our services, so do not hesitate to 

direct any suggestions or comments to us. 

 

 

 

 

 
 

 

Summary of Contents for Aspire Z3620

Page 1: ...Aspire Z 620 ...

Page 2: ...eans electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any parti...

Page 3: ... this document Book titles directory names file names path names and program process names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User inpu...

Page 4: ...neric service guide In such cases contact your regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may h...

Page 5: ...a Drive 6 Communication 6 Dimensions and weight 6 Power Adapter and Battery 6 I O Ports 6 Special Keys and Controls 6 Environment 6 Warranty 6 Optional Items 7 Software 7 Web links and utilities 7 Computer Tour 8 Top View 8 Front View 9 Left View 10 Right View 11 Base View 12 Using the Keyboard 14 Windows Keys 15 Quick Launch Keys 16 System Block Diagram 18 Specification Tables 19 ...

Page 6: ...D Drive N A 26 LCD 20 21 5 26 LCD PANEL Converter 28 CMI PANEL Converter 28 Display Supported Resolution LCD 28 Graphics Controller 29 3G Card N A 29 Display Supported Resolution GPU 29 Bluetooth Interface N A 29 Bluetooth Module N A 30 Camera 30 Mini Card 30 Audio Interface 30 Wireless Module 802 11 b g n optional 30 Audio Codec and Amplifier 31 Battery N A 32 VRAM N A 32 USB Port 32 HDMI Port N ...

Page 7: ...vigating the BIOS Utility 40 BIOS 41 Main 41 Advanced 43 Power 44 Security 45 Boot Options 50 Exit 51 BIOS Flash Utilities 52 DOS Flash Utility 53 CHAPTER 3 Machine Maintenance Procedures Introduction 57 General Information 57 Recommended Equipment 57 Screw Table 58 Maintenance Flowchart 59 Getting Started 60 ODD Module Removal 61 ODD Module Installation 64 Rear Stand Removal 65 ...

Page 8: ... Bracket Removal 80 HDD Bracket Installation 80 Power Supply Removal 81 Power Supply Installation 82 Thermal Module Removal 83 Thermal Module Installation 84 Fan Module Removal 85 Fan Module Installation 85 WLAN Module Removal 86 WLAN Module Installation 87 Camera Module Removal 88 Camera Module Installation 90 VGA Module Removal 91 VGA Module Installation 91 Rear IO Module Removal 92 Rear IO Modu...

Page 9: ...ch_ LED IR Module Installation 104 CHAPTER 4 Troubleshooting Introduction 107 General Information 107 Common Problems 108 LCD Failure 109 Wireless Function Failure 112 Component Failure 113 Other Functions Failure 115 Intermittent Problems 121 Undetermined Problems 121 Post Codes 122 CHAPTER 5 Jumper and Connector Locations Mainboard 125 Clearing Password and BIOS Recovery 127 Clearing Password 12...

Page 10: ...d Replaceable Unit List Exploded Diagram 134 Main Assembly 134 FRU List 136 Screw List 137 CHAPTER 7 Test Compatible Components Microsoft Windows 7 Environment Test 140 CHAPTER 8 Online Support Information Introduction 143 ...

Page 11: ...CHAPTER 1 Hardware Specifications ...

Page 12: ...nsions and weight 6 Power Adapter and Battery 6 I O Ports 6 Special Keys and Controls 6 Environment 6 Warranty 6 Optional Items 7 Software 7 Web links and utilities 7 Computer Tour 8 Top View 8 Front View 9 Left View 10 Right View 11 Base View 12 Using the Keyboard 14 Windows Keys 15 Quick Launch Keys 16 System Block Diagram 18 Specification Tables 19 Computer specifications 19 ...

Page 13: ...6 LCD PANEL Converter 28 CMI PANEL Converter 28 Display Supported Resolution LCD 28 Graphics Controller 29 3G Card N A 29 Display Supported Resolution GPU 29 Bluetooth Interface N A 29 Bluetooth Module N A 30 Camera 30 Mini Card 30 Audio Interface 30 Wireless Module 802 11 b g n optional 30 Audio Codec and Amplifier 31 Battery N A 32 VRAM N A 32 USB Port 32 HDMI Port N A 33 AC Adapter 33 System Po...

Page 14: ...4 System Interrupt Specification 35 System IO Address Map 36 System I O Address Specifications 37 ...

Page 15: ...ance Intel H61 Display Form Factor special design Size Max 190 230mm Privacy Control Memory Type Supports DDR3 1333 DDRIII SODIMM with Dual channel architecture Socket Type un buffered 204 pin SODIMM socket DIMM Slot 2 Memory Size Max Up to 8 GB Storage Subsystem Onboard graphic solution w Intel CPU One VGA D sub port on rear Graphics The motherboard comes with the following expansion options Two ...

Page 16: ... in Optical Media Drive Type Realtek RTL8201E PCI E 4KV LAN controller Supports Giga MB Ethernet environment Communication Controller Intel H67 USB Type 2 0 1 1 Connectors Quantity 4 Real Panel 4 Controller Etron USB Type 3 0 Connectors Quantity 2 Side Panel 2 Dimensions and weight Dimensions 522 H x 370 D x 60 W mm without bezel Weight 8 0Kg Power Adapter and Battery I O Ports P S2 Keboard P S2 M...

Page 17: ...7 Optional Items Software Productivity Security Multimedia Gaming Communication and ISP Web links and utilities ...

Page 18: ...Computer Tour Top View Figure 1 1 Top View Table 1 1 Top View Icon Item Description 1 Camera Hinge Adjust camera direction 8 ...

Page 19: ...9 Front View Figure 1 2 Front View Table 1 2 Front View Icon Item Description 1 Camera 2 Power button Power on or off the system ...

Page 20: ...ust 2 Brightness up 3 Brightness down 4 Microphone jack Accepts input from external microphones 5 Headphone Speaker out line out port Connects to audio line in devices e g speakers headphones 6 Card reader Card reader drive 7 USB ports Connects to USB 3 0 devices e g USB mouse USB camera ...

Page 21: ...11 Right View Figure 1 4 Right View Table 1 4 Right View Icon Item Description 1 Optical disk drive Accepts ODDs ...

Page 22: ...View Table 1 5 Base View Icon Item Description 1 ODD door Remove ODD 2 Power cord socket Connects power cable devices 3 PS 2 mouse connector 4 PS 2 keyboard connector 5 USB ports Connects to USB 2 0 devices e g USB mouse USB camera ...

Page 23: ...13 Icon Item Description 6 Network port Lights to indicate the status of wireless LAN communications 7 King Lock 8 Serial port 9 Printer Port Printer connector 10 TV Tuner Connects the TV cable devices ...

Page 24: ...ator complete with the arithmetic operators and Use this mode when doing a lot of numeric data entry Scroll Lock When Scroll Lock is on the screen moves one line up or down when the up or down arrow keys are pressed respectively Scroll Lock does not work with some applications The keyboard also contains a numeric keypad which can be toggled on and off by enabling or disabling the Num Lock key Tabl...

Page 25: ...e help window E Open Windows Explorer F Search for a file or folder D Show the desktop Ctrl F Search for computers if you are on a network L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain Ctrl Tab Moves focus from Start menu to the Quick Launch toolbar to the system tray use or to move focus to items on the Quick Launch toolb...

Page 26: ... 9 Quick Launch Keys Key Function Description Sleep Puts the computer in Sleep mode Search Activate the default internet file search function Internet Use this key to launch the standard browser for your system Email Use this key to start the standard email program for your system Play Pause Plays or pauses media files Stop Stops media file Previous Plays the previous media file in the play sequen...

Page 27: ...17 Table 1 9 Quick Launch Keys Continued Key Function Description VOL Volume decrease Decreases the volume VOL Volume increase Increases the volume Speaker toggle Turns the speakers on and off ...

Page 28: ...O IT8728 COM MINI PCI EX1 FULL SATA 2 0 Ext VGA DDR3 1333MHz 1066MHz Total Max 8GB 3Gbps NVRAM has been Remove From PDG V0 8 2009 MoW51 Sandy Bridge Cougar Point Based Platforms CARD READER JMB385 LPT MINI PCI EX1 HALF SCALER IC LVDS OUT ETRON USB3 0 IC PORT1 PORT2 IR Switch IC PS 2 PCIE X1 PCIE X1 PCIE X1 LPC PCIE X16 FROM CPU HD AUDIO ALC105 Internal Speaker 3W 2 Figure 1 10 System Block Diagram...

Page 29: ...voltage 19V 150 W Operating current 7 89A Temperature Operating Non operating Packed Unpacked Relative humidity Operating Non operating Maximum altitude unpressurized Operating Non operating Shock Operating Non operating Random vibration Operating Non operating packed NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range o...

Page 30: ...detection on all USB ports is supported The overcurrent inputs are not 5 V tolerant and can be used as GPIs if not needed The PCH S UHCI host controllers are arbitrated differently than standard PCI devices to improve arbitration latency USB EHCI Host Controllers D29 F0 and D26 F0 The PCH contains two Enhanced Host Controller Interface EHCI host controllers which support up to fourteen USB 2 0 hig...

Page 31: ...a Last Level Cache L3 shared among all cores Chipset Cougar Point PCH package H61 Processor Specifications Item CPU Speed GHz Cores Threads Bus Speed FSB DMI QBI Mfg Tech nm Cache Size Package Voltage I3 2120S 3 3 4 4 5 GT s DMI 32 nm 3 MB LGA 1155 65W CPU Fan True Value Table Tj CPU Temperature Celsius EC Action SPL Spec dBA On Off Fan Speed Level CPU Fan Speed RPM 60 1 1200 26dBA 50 47 2 1500 28...

Page 32: ... size 8GB Supports DIMM type SO DIMM DDR3 Supports DIMM Speed 1066 1333 MHz Support DIMM voltage 1 5 V Supports DIMM package SODIMM Memory Combinations Slot 1 MB Slot 2 MB Total Memory MB 0 1024 1024 1024 0 1024 1024 1024 2048 0 2048 2048 2048 0 2048 2048 2048 4096 4096 0 4096 0 4096 4096 4096 4096 8192 Video Interface Item Specification Chipset Seymour XT M2 Package FCBGA 962P Interface LVDS Comp...

Page 33: ... CG LAN connector type RJ45 LAN connector location Base Features Integrated Gigabit LAN Controller Supports PCI Express1 1 Supports IEEE 802 3 10 100 1000 Mbps Ethernet Support Keyboard Item Specification Type Wireless keyboard Total number of keypads 107 keys Windows logo key Yes Internal external keyboard work simultaneously Yes Features 2 4G wireless keyboard USB nano dongle receiver Standard k...

Page 34: ...0 500 500 1000 Bytes per sector 512 Data heads 5 or 6 2 2 2 4 Drive Format Disks 3 1 1 1 2 Spindle speed RPM 7200 5400 Performance Specifications Buffer size 64 16 16 16 32 Interface SATAIII Fast data transfer rate Gbits sec max 6Gbps Media data transfer rate Mbytes sec max 600 DC Power Requirements Voltage tolerance 5V 5 12V 10 5V 10 7 5 12V 10 7 5 5V 10 7 5 12V 10 7 5 5V 5 12V 10 ...

Page 35: ...DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part CD RW HSRW Orange Book Part Volume1 Volume 2 ...

Page 36: ... Specification Vendor Model name Performance Specification Transfer rate KB sec Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LCD 20 21 5 Item Specification Vendor Model name CMI M200O3 LA3 CMI M215HGE L10 LG LM200WD3 TLC7 LG LM215WF4 TLE7 Screen Diagonal mm 20 inches 21 5 inches 20 inches 508 05 mm 21 5 inches 546 86mm Active Area mm 442 8 495 6 ...

Page 37: ...ed Brightness 250 250 250 250 Contrast Ratio 1000 1000 1000 1000 Response Time Optical Rise Time Fall Time msec Tr 1 5ms Tf 3 5ms Tr 1 5ms Tf 3 5ms Trr 1 1ms Trd 3 9ms Trr 1 3ms Trd 3 7 ms Typical Power Consumption watt 13 48W 16 96 W 14 2 W 16 21 W Weight without converter 1750g 2040g 1190g 1 350g Physical Size mm Electrical Interface 30 pins 2ch LVDS 30 pins 2ch LVDS LVDS 2Port LVDS 2Port Viewin...

Page 38: ...ANEL Converter Item Specification Vendor Model name Espower IV45080 T LF Brightness conditions Duty 20 100 3 3V F 200Hz Input voltage v 19v 10 Input current mA 0 6A Output voltage V RMS 43 4V Output current 50 mA Vendor Model name Espower IV45080 T LF Display Supported Resolution LCD Resolution 16 bits 32 bits Intel NVIDIA ATI 800x600p 60Hz 16 9 1024x768p 60Hz 16 9 1280x600 60Hz 16 9 1280x720 60Hz...

Page 39: ...iode 3G Card N A Item Specification Features Display Supported Resolution GPU Resolution 16 bits 32 bits 36 bits 48 bits Others 800x600p 60Hz 16 9 V V 1024x768p 60Hz 16 9 V V 1280x600 60Hz 16 9 V V 1280x720 60Hz 16 9 V V 1280x768 60Hz 16 9 V V 1360x768 60Hz 16 9 V V 1366x768 60Hz 16 9 V V Bluetooth Interface N A Item Specifications Chipset Data throughput Throughput Protocol Interface Connector ty...

Page 40: ...e Item Specification Audio Controller ALC272 supports Azalia function Audio onboard or optional Onboard Mono or Stereo Mono Compatibility HD audio Interface Sampling rate Sample rate up to 192Khz resolution VSR Variable Sampling Rate Internal microphone Yes Internal speaker quantity Yes 5W x2 Wireless Module 802 11 b g n optional Item Specification Chipset Ralink RT3090 Data throughput 11 54 Mbps ...

Page 41: ...gital BEEP generator Support two stereo digital microphone input for microphone array AEC BF application Supports legacy analog mixer architecture Supports two GPIO General Purpose Input Output pins pin sharing with digital microphone interface Supports EAPD External Amplifier Power Down control for external amplifier Supports anti pop mode when analog power AVDD is on and digital power is off Sup...

Page 42: ...s a root hub with two separate USB ports each for a total of fourteen USB ports Overcurrent detection on all USB ports is supported The overcurrent inputs are not 5 V tolerant and can be used as GPIs if not needed The PCH S UHCI host controllers are arbitrated differently than standard PCI devices to improve arbitration latency USB EHCI Host Controllers D29 F0 and D26 F0 The PCH contains two Enhan...

Page 43: ...Power Management Item Specification Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I ...

Page 44: ...e color solid on System on Amber color blinking S3 state HDD access state Reflects the activities of the HDD or Card reader access Wireless state N A Power button backlight White Power on Amber Standby S3 state Off Power off Battery state N A System DMA Specification Legacy Mode Power Management DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory acce...

Page 45: ...6 Series C200 Series Chipset Family SMBus Controller 1C22 IRQ5 Not in use IRQ6 Not in use IRQ7 Not in use IRQ8 System CMOS real time clock Hardware IRQ System Function System Interrupt Specification Continued IRQ9 Not in use IRQ10 Not in use IRQ11 Not in use IRQ12 Not in use IRQ13 Numeric data processor IRQ14 Not in use IRQ15 Not in use ...

Page 46: ...oard resources 066 Microsoft ACPI Compliant Embedded Controller 067 06F Motherboard resources 070 071 System CMOS real time clock 072 07F Motherboard resources 080 Motherboard resources 081 083 Direct memory access controller 084 086 Motherboard resources 087 Direct memory access controller 088 Motherboard resources 089 08B Direct memory access controller 08C 08E Motherboard resources 08F Direct m...

Page 47: ...et Family PCI Express Root Port 4 1C16 I O address hex System Function shipping configuration System I O Address Specifications Continued F000 F03F Intel HD Graphics Family F040 F05F Intel 6 Series C200 Series Chipset Family SMBus Controller 1C22 F060 F07F Intel Desktop Workstation Server Express Chipset SATA AHCI Controller F080 F083 Intel Desktop Workstation Server Express Chipset SATA AHCI Cont...

Page 48: ...CHAPTER 2 System Utilities ...

Page 49: ...39 BIOS Setup Utility 40 Navigating the BIOS Utility 40 BIOS 41 Main 41 Advanced 43 Power 44 Security 45 Boot Options 50 Exit 51 BIOS Flash Utilities 52 DOS Flash Utility 53 ...

Page 50: ... Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility Six menu options are Main Advanced Power Security Boot Options Exit To navigate through the following Screen use the left and right arrow keys Item use the up and down arrow keys Select press Enter Change options press or Load User defined defaults press...

Page 51: ...se Tab to switch between Date elements Version P01 A0 Build Date XX xx 2011 Processor Intel Core i5 2300 CPU Core Frequency 2 8GHz Count 4 Move Enter Select space Change Opt F7 Load User Defaults Setting F8 Save as User Default Setting F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Memory Size 4096MB Product Name Aspire Z3620 System Serial Number Asset Tag...

Page 52: ...Firmware System EC version Processor CPU central processing unit type Core Frequency Speed of system Count Amount of cores Memory Size Memory size available Product Name Product name of the system System Serial Number Serial number of unit Asset Tag Number Asset tag number of system System Date BIOS system date System Time BIOS system time in 24 hour format ...

Page 53: ...ing F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Version 2 10 1207 Copyright 2002 2011 Acer Inc Figure 2 2 BIOS Advanced Table 2 2 describes the parameters shown in Figure 2 2 Table 2 2 BIOS Advanced Parameter Description Miscellaneous Configure miscellaneous functions Advanced Chipset Configuration Configure advanced chipset settings Integrated Peripher...

Page 54: ...r Select space Change Opt F7 Load User Defaults Setting F8 Save as User Default Setting F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Version 2 10 1207 Copyright 2002 2011 Acer Inc Figure 2 3 BIOS Power Table 2 3 describes the parameters shown in Figure 2 3 Table 2 3 BIOS Power Parameter Description Deep Power Off Mode Can enable or disable deep power off...

Page 55: ...alled Change Supervisor Password Press Enter Move Enter Select space Change Opt F7 Load User Defaults Setting F8 Save as User Default Setting F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Version 2 10 1207 Copyright 2002 2011 Acer Inc Figure 2 4 BIOS Security Table 2 4 describes the parameters shown in Figure 2 4 Table 2 4 BIOS Security Parameter Descript...

Page 56: ... Supervisor Password parameter and press Enter The Set Supervisor Password dialog box is shown Figure 2 5 NOTE To change an existing password refer to Changing a Password Set Supervisor Password Enter New Password Confirm New Password Figure 2 5 Setting a Password Set Supervisor Password 2 Type a new password in the Enter New Password field and press Enter NOTE The following characters may be used...

Page 57: ...m new password strings do not match the Setup Warning dialog is shown Figure 2 7 Setup Warning Passwords do not match Re enter password Continue Figure 2 7 Setting a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Clear c To try to set a new password again repeat steps 1 through 3 Removing a Password Pe...

Page 58: ...t Password Enter New Password Confirm New Password Figure 2 9 Changing a Password Set Supervisor Password 2 Type current password in Enter Current Password field and press Enter 3 Type new password in Enter New Password field and press Enter 4 Retype new password in Confirm New Password field and press Enter 5 If new password and confirm new password strings match The Setup Notice dialog is shown ...

Page 59: ...r Password parameter is shown as Clear c To try to change the password again repeat steps 1 through 4 7 If new password and confirm new password strings do not match the Setup Warning dialog is shown Figure 2 12 Setup Warning Passwords do not match Re enter password Continue Figure 2 12 Changing a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The...

Page 60: ...oot Device Hard Disk 3rd Boot Device CD DVD 4th Boot Device Removeable Device 5th Boot Device LAN EFT Device Priority Press Enter Hard Disk Driver Priority Press Enter Move Enter Select space Change Opt F7 Load User Defaults Setting F8 Save as User Default Setting F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Optical Disk Driver Priority Press Enter Remov...

Page 61: ...ts Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Version 2 10 1207 Copyright 2002 2011 Acer Inc Figure 2 14 BIOS Exit Table 2 4 describes the parameters shown in Figure 2 14 Table 2 14 BIOS Exit Parameter Description Save Exit Setup Exit BIOS utility and save setup item changes to system Discard Changes and Exit Exit BIOS utility without saving setup item changes to system Save Cha...

Page 62: ...e before BIOS Flash utility is used Refer to BIOS Recovery by Crisis Disk NOTE Do not install memory related drivers XMS EMS DPMI when BIOS Flash is used NOTE Use AC adaptor power supply when running BIOS Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run BIOS Flash 1 Prepare a bootable USB HDD 2 Copy Flash utilities to...

Page 63: ...LAN EFT Device Priority Press Enter Hard Disk Driver Priority Press Enter Move Enter Select space Change Opt F7 Load User Defaults Setting F8 Save as User Default Setting F9 Load Optimized Defaults Setting F10 Save Exit Setup ECS Discard Change and Exit Setup Optical Disk Driver Priority Press Enter Removeable Device Priority Press Enter Network Device Priority Press Enter Quiet Boot Enabled Halt ...

Page 64: ...CHAPTER 3 Machine Maintenance Procedures ...

Page 65: ...r Cover Installation 70 VESA Bracket Removal 71 VESA Bracket Installation 72 EMI Top Bracket Removal 73 EMI Top Bracket Installation 74 Converter Module Removal 75 Converter Module Installation 77 HDD Module Removal 78 HDD Module Installation 79 HDD Bracket Removal 80 HDD Bracket Installation 80 Power Supply Removal 81 Power Supply Installation 82 Thermal Module Removal 83 Thermal Module Installat...

Page 66: ...stallation 95 DIMM Removal 96 DIMM Installation 96 KTS Battery Removal 97 KTS Battery Installation 97 Mainboard Removal 98 Mainboard Installation 99 Main frame Removal 100 Main frame Installation 100 LCD Panel Removal 101 LCD Panel Installation 102 Speaker Module Removal 103 Speaker Module Installation 103 Switch _LED IR Module Removal 104 Power Switch_ LED IR Module Installation 104 ...

Page 67: ... may not represent the final product color or configuration Cable paths and positioning may also differ from the actual model During the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be performed prior to performing maintenance Recommended Equipment The following tools a...

Page 68: ...ws and fasteners required when performing any maintenance on the computer Table 3 1 Main Screw List Screw Quantity Acer Part Number M2 0x4 0 6 M2 2xL4 0mm 6 M3 0xL5 0mm 38 M3 0xL6 0mm 4 6 32xL5 0mm 9 6 32xL7 5mm 8 M4 0xL6 0mm 2 M4 0xL12 0mm 3 4 40xL6 0mm NUT 4 40xL5 0mm 4 ...

Page 69: ...oved and installed during servicing Figure 3 1 Maintenance Flowchart ODD HOLE COVER ODD Module Stand Rear IO Cover Rear Cover VESA Bracket Mainboard Cover Camera Module VGA Rear IO Module LVDS IR Cable Connect Power SW Cable Connect Speakers Cable Connect Wlan Module HDD Module Converter Module Power Supply FAN Thermal Module CPU Mainboard DIMM Main Framse Speakers Power SW_ LED_IR LCD Panel ...

Page 70: ...f the sequence to avoid damage to any of the hardware components Perform the following prior to performing any maintenance procedures 1 Remove power A from the system and peripherals Figure 3 2 1 2 2 Remove all cables from system 3 Place system on a stable work surface Figure 3 2 1 For Power Cable Outlet Figure 3 2 2 For Adapter Outlet A A ...

Page 71: ... ODD hole cover B Figure 3 3 Figure 3 3 Rear Cover and Odd hole cover 2 Press ODD hole cover button Figure 3 4 Figure 3 4 ODD hole cover 3 Rotation ODD hole cover in an angle and remove it as shown in Figure 3 5 Figure 3 5 Remove ODD hole cover A B ...

Page 72: ...rear cover 5 Push slim ODD bracket with tool that diameter less than 3 0mm Figure 3 7 Figure 3 7 Push ODD bracket 6 Slide and remove ODD module through ODD slot D on rear cover 7 Press ODD tray release button on bezel to eject ODD tray Figure 3 8 Figure 3 8 Remove ODD tray C D ...

Page 73: ...ule Figure 3 9 Figure 3 9 Remove ODD bezel 9 Unlock latch F to separate ODD bezel G from tray 10 Remove ODD bezel 11 Remove screws H from ODD slim bracket I and ODD module Figure 3 10 Figure 3 10 Remove ODD slim bracket screw E F G I H ...

Page 74: ...acket to ODD module 3 Install ODD bezel G to ODD tray E Figure 3 9 4 Install and secure latch F to tray 5 Install ODD tray E into ODD module 6 Install ODD module in ODD slot D on rear cover Figure 3 7 7 Install and secure screw C to rear cover 8 Install rear ODD hole cover ID Size Quantity Screw Type C M3 0x6 0 1 I M2 0x4 0 2 z ...

Page 75: ... B from rear stand and rear cover Figure 3 12 Figure 3 12 Remove stand screws 3 Remove rear stand Rear Stand Installation 1 Install rear stand A to rear cover Figure 3 12 2 Install and secure screws B from stand to rear cover 3 Push rear stand A until operating angle of 10 degrees Figure 3 11 ID Size Quantity Screw Type B M4 0x12 0 3 A B ...

Page 76: ... rear IO cover A from slot B to unlock and separate from rear cover Figure 3 13 Figure 3 13 Unlock rear IO cover 2 Rotation rear IO cover in an angle as shown in Figure 3 14 3 Remove rear IO cover Figure 3 14 Remove rear IO cover B A ...

Page 77: ...Figure 3 15 Figure 3 15 Rear IO cover 2 Install rear IO cover flanges into slots D on rear cover Figure 3 16 Figure 3 15 Push rear IO cover 3 Install rear IO cover to rear cover 4 Press along edges until rear IO cover is locked and secured to rear cover Figure 3 13 D ...

Page 78: ...Rear Stand Removal Rear IO Cover Removal 1 Remove screws A from rear cover B and front cover C Figure 3 17 Figure 3 17 Remove rear cover screws 2 Push rear cover from front cover that the distance is 5 0mm B Figure 3 18 Figure 3 18 Push rear cover A B C B ...

Page 79: ...69 3 Lift rear cover from front cover Figure 3 19 Figure 3 19 Open rear cover 4 Remove rear cover ...

Page 80: ...r Figure 3 18 2 Pull rear cover to front cover until coincide Figure 3 20 Figure 3 20 Pull rear cover 3 Install and secure screws A to front cover Figure 3 17 4 Install rear IO cover 5 Install rear stand 6 Install ODD module ID Size Quantity Screw Type A M3 0x6 3 ...

Page 81: ...val Prerequisite Rear Cover Removal 1 Remove screws C from VESA Bracket A and Main frame B Figure 3 21 Figure 3 21 Remove VESA Bracket screws 2 Slide and remove VESA Bracket Figure 3 22 Figure 3 22 Slide VESA Bracket B A C ...

Page 82: ...72 VESA Bracket Installation 1 Install VESA bracket to main frame Figure 3 21 2 Install and secure screws C from VESA bracket to main frame 3 Install rear cover ID Size Quantity Screw Type A M4 0x6 0 2 ...

Page 83: ...et Removal 1 Remove screws C from EMI top Bracket A and EMI side B Figure 3 23 Figure 3 23 Remove EMI top Bracket screws 2 Rotation EMI Top Bracket in an angle as shown in Figure 3 24 Figure 3 24 Rotation EMI top Bracket 3 Removal EMI Top Bracket C A B ...

Page 84: ...25 Figure 3 25 EMI top Bracket 2 Install EMI Top Bracket flanges into slots E on EMI side Figure 3 26 Figure 3 26 Install EMI Top Bracket 3 Install and secure screws C from EMI top Bracket to EMI side Figure 3 23 4 Install VESA bracket ID Size Quantity Screw Type C 6 32x5 0 3 D E ...

Page 85: ...nnect the following cable Converter to mainboard cable D from converter board connector C Remove Converter cable D from guide E Converter to mainboard cable D from mainboard connector F 3 Remove screws G from EMI converter shield H and ODD bracket B Figure 3 25 4 Slide and remove EMI converter shield H Figure 3 25 Remove EMI converter shield screws A B C E D F G H ...

Page 86: ... Disconnect Converter to LCD panel cable K from converter board J connector I Figure 3 26 1 2 Figure 3 26 1 For LG Panel Figure 3 26 2 For CHIMEI Panel 6 Remove converter board from ODD bracket I K J K J I ...

Page 87: ... shield H to ODD bracket B Figure 3 25 4 Install and secure screws G to EMI converter shield H and ODD bracket B Figure 3 25 5 Connect the following cables Converter to mainboard cable D to Cnverter board connector C Figure 3 24 Converter to mainboard cable D to mainboard connector F Figure 3 24 Secure Converter to mainboard cable D to guide E 6 Install EMI top ID Size Quantity Screw Type A M3 0x5...

Page 88: ... ODD power cable G from mainboard connector D HDD cable E from mainboard connector B ODD cable F from mainboard connector C Power cable G HDD cable E and ODD cable F from guide H HDD cable E from guide I 3 Remove screws J from ODD connector K on main frame 4 Remove ODD connector K 5 Remove screws N from HDD module A on main frame Figure 3 28 6 Slide and remove HDD module A Figure 3 28 Remove HDD m...

Page 89: ...3 Install and secure screws J to ODD connector K and main frame 4 Connect the following cables HDD and ODD power cable G to mainboard connector D HDD cable E to mainboard connector B ODD cable F to mainboard connector C Secure power cable G HDD cable E and ODD cable F to guide H on main frame Secure HDD cable E to guide I on AC IN bracket 5 Install EMI top ID Size Quantity Screw Type N M3 0x5 0 2 ...

Page 90: ...tive tape A from HDD module and HDD Bracket 4 Remove HDD carrier E from HDD module HDD Bracket Installation 1 Install HDD carrier E to HDD module Figure 3 29 2 Install and secure screws B to HDD module 3 Install electricity conductive tape A to HDD module and HDD Bracket 4 Connect HDD cable C to HDD module connector D 5 Install HDD module ID Size Quantity Screw Type B 6 32x7 5mm 4 Front Back D A B...

Page 91: ...30 Remove AC IN and Power Supply 2 Remove screws G from AC IN bracket I on main frame 3 Remove AC IN A from AC IN bracket I 4 Remove AC IN cable C from guide D 5 Remove screws H from power supply on main frame 6 Disconnect Power supply cable E from mainboard connector F 7 Remove power supply from main frame H G A C E F B H D I ...

Page 92: ... 30 2 Install power supply B to main frame 3 Install and secure screws H to Power supply B on main frame 4 Secure AC IN cable C to guide D 5 Install AC IN A to AC IN bracket I 6 Install and secure screws G to AC IN bracket I 7 Install HDD module ID Size Quantity Screw Type G M3 0x5 0 2 H 6 32 5 0 4 ...

Page 93: ...ket Removal 1 Locate thermal module A on mainboard Figure 3 31 Figure 3 31 Remove thermal module 2 Loosen captive screws B 1 B 4 from mainboard 3 Remove screws C from thermal module on main frame 4 Remove thermal module A from mainboard B1 B4 C B3 B2 A ...

Page 94: ...e or other approved cleaning agent 2 Apply small amount of thermal grease to center of CPU D Figure 3 32 NOTE Force used during installation of thermal module is sufficient to spread grease over CPU top Figure 3 32 CPU Grease 3 Align and install thermal module A to mainboard screw holes Figure 3 31 4 Secure captive screws B 1 B 4 in numerical order from one 1 to four 4 to mainboard 5 Install and s...

Page 95: ...r C 3 Remove cable B from guide D on EMI SIDE E 4 Remove screws F from fan module 5 Remove fan module A from main frame Fan Module Installation 1 Install fan module A to main frame Figure 3 33 2 Install and secure screws F to main frame 3 Secure fan cable B to guide D on EMI side E 4 Connect fan cable to mainboard connector C 5 Install EMI top ID Size Quantity Screw Type F M3 0x5 0 3 A B C D E F ...

Page 96: ... Disconnect WLAN module A from mainboard connector B 5 Remove antenna cables C D from guide F on EMI side Figure 3 35 6 Peel acetate cloth H from EMI side 7 Remove antenna cable D from guide I on main frame 8 Remove antenna cables C D from guide J on front cover 9 Peel Acetate Cloth H from main frame 10 Peel AL foil G from main frame 11 Remove antenna brackets K L from front cover Figure 3 35 Remo...

Page 97: ...gure 3 35 4 Install AL foil G to main frame 5 Secure antenna cables C D to guide J on front cover 6 Secure antenna cables D to guide I on front cover 7 Install acetate cloth H from main frame 8 Secure antenna cables C D to guide F on EMI side 9 Connect WLAN main C and auxiliary D antenna cables to WLAN module Figure 3 34 10 Install EMI top ID Size Quantity Screw Type E M2 5x4 2 ...

Page 98: ... Cloth C from EMI side 3 Remove camera cable D from guide E on EMI side 4 Disconnect camera cable D from mainboard connector F 5 Remove camera module G from front cover Figure 3 36 Remove camera module form front cover 6 Remove camera hinge H from camera holder I Figure 3 37 Figure 3 37 Remove camera hinge A B F C D E G H I ...

Page 99: ...ws A from camera hinge Figure 3 38 8 Remove camera module J from camera hinge Figure 3 38 Remove camera module 9 Disconnect camera cable D from module connector K Figure 3 39 Figure 3 39 Disconnect camera cable A J K D ...

Page 100: ...hinge 4 Install camera module H to camera holder I Figure 3 37 5 Install camera module G to front cover B Figure 3 36 6 Install and secure screws A to camera module and front cover 7 Connect camera cable D to mainboard connector F 8 Secure camera cable D to guide E on EMI side 9 Secure camera cable D to guide C on EMI side 10 Install WLAN module ID Size Quantity Screw Type A M2 0x4 0 4 z ...

Page 101: ...emove screws E from main frame 5 Remove VGA module A from mainboard Figure 3 40 Remove VGA module from mainboard VGA Module Installation 1 Install VGA module A to mainboard Figure 3 40 2 Install and secure screw E to main frame 3 Connect VGA cable B to VGA module connector F 4 Connect VGA cable B to mainboard connector D 5 Secure VGA cable B to guide C on EMI side 6 Install camera module ID Size Q...

Page 102: ...T COM cable B from guide D on EMI side 3 Remove screws E from main frame 4 Slide and remove rear IO module Figure 3 41 Mainboard Connectors 5 Remove NUT I from TV tuner F Figure 3 42 6 Remove TV tuner from rear IO bracket K 7 Remove screws J from LPT G Remove VGA module A from mainboard COM H 8 Remove LPT G and COM H connector from rear IO bracket K Figure 3 42 Rear IO bracket A B D E C D I J F G ...

Page 103: ...d secure screws J to LPT G COM H 5 Install Rear IO module into slots L on main frame Figure 3 43 6 Install and secure screws E to main frame 7 Secure TV tuner cable C and LPT COM cable B to guide D on EMI side 8 Connect LPT COM cable B to mainboard connector D 9 Install EMI top Figure 3 43 Install Rear IO module into slots on main frame ID Size Quantity Screw Type A 4 40x6 0 2 J 6 32x5 0 4 L ...

Page 104: ...ate CPU module A on mainboard Figure 3 44 2 Release lever B from latch C Figure 3 44 Locate CPU module on mainboard 3 Move lever until CPU holder D clears guide E and lifts open Figure 3 45 4 Remove CPU from socket Figure 3 45 Remove CPU socket A B C D E G F ...

Page 105: ...ker F with socket marker G and install CPU to socket Figure 3 45 2 Install CPU holder D until covering CPU 3 Move lever B until CPU holder is inserted to guide E 4 Install and secure lever to latch C Figure 3 44 5 Install thermal module ...

Page 106: ...onnect DIMM B from mainboard connector D 3 Disconnect DIMM C from mainboard connector E 4 Remove DIMM Figure 3 46 DIMM DIMM Installation 1 Connect DIMM B into mainboard connector D Figure 3 46 2 Connect DIMM C into mainboard connector E 3 Press on DIMM until clips A lock in place 4 Install EMI Top B C A A D E ...

Page 107: ...m mainboard connector B Figure 3 47 2 Remove KTS Battery A from mainboard Figure 3 47 Remove KTS Battery IMPORTANT Follow local regulations for battery disposal KTS Battery Installation 1 Install KTS Battery A to mainboard Figure 3 47 2 Connect KTS Battery cables C from mainboard connector B A B C ...

Page 108: ...Speaker cable A from mainboard connector a IR cable B from mainboard connector b Power switch cable C from mainboard connector c LVDS cable D from mainboard connector d1 LVDS cable D from LCD panel connector d2 2 Remove screws E from mainboard F 3 Remove mainboard from guidepins G on main frame Figure 3 48 Mainboard E F G b c A D a B C d E G d2 ...

Page 109: ...onnect the following cables Speaker cable A to mainboard connector a IR cable B to mainboard connector b Power switch cable C to mainboard connector c LVDS cable D to mainboard connector d1 LVDS cable D to mainboard connector d2 4 Install CPU RTC Battery WLAN Module and DIMM ID Size Quantity Screw Type E M3 0x5 0 5 Figure 3 49 Mainboard Recycling IMPORTANT Follow local regulations for circuit boar...

Page 110: ...emove main frame B from guide D on front cover C 3 Remove main frame B from front cover C Figure 3 50 main frame Main frame Installation 1 Install main frame B to front cover C Figure 3 50 2 Secure main frame B to guide D on front cover 3 Install and secure screw A to main frame 4 Install mainboard B C D D D D A A A A ...

Page 111: ...nframe Removal 1 Peel acetate cloth B from panel Figure 3 51 1 2 2 Disconnect converter cable E from LCD panel connector G 3 Remove LCD panel I from front cover H Figure 3 51 1 For CHIMEI panel Figure 3 51 2 For LG panel A B C E D D E A B C ...

Page 112: ... to front cover Figure 3 51 1 2 2 Connect converter cable A to LCD panel connector C 3 Secure converter cable A to guide B on LCD panel D 4 Install main frame NOTE The text of FFC cable should be shown outwards for LG panel Figure 3 52 Figure 3 52 For LG panel ...

Page 113: ...emove speaker cable D from guides 4 Remove Speaker Module from front cover Figure 3 52 For CHIMEI panel Speaker Module Installation 1 Align and install left A and right B speakers to front cover Figure 3 52 2 Install and secure screws C to speakers 3 Install speaker cable D to guides 4 Install Main frame ID Size Quantity Screw Type C 6 32x7 5mm 4 A B C C D ...

Page 114: ... on front cover 5 Remove Power Switch IR LED module from front cover Figure 3 53 Power Switch IR LED Module Power Switch_ LED IR Module Installation 1 Install Power Switch _LED IR module A to front cover Figure 3 53 2 Install Power Switch _LED IR Module to guide E F on front cover 3 Install and secure screws B to Power Switch _LED IR Module 4 Install Power Switch _LED C IR D cables to guides 5 Ins...

Page 115: ...CHAPTER 4 Troubleshooting ...

Page 116: ...ion 107 General Information 107 Common Problems 108 LCD Failure 109 Wireless Function Failure 112 Component Failure 113 Other Functions Failure 115 Intermittent Problems 121 Undetermined Problems 121 Post Codes 122 ...

Page 117: ...r modified options can give false errors and invalid system responses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution Table 4 1 Symptoms Table Symptoms Verified Common Problem...

Page 118: ... detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the troubleshooting sections to try and resolve the issue Start Hardware or Sofeware Failure Hardware Failure Sofeware Failure Determine HW failure type HDD Image Failure Mainboard Failure LCD Failure Component Failure Go to Component Failure sect...

Page 119: ...Fail Is the Inverter properly connected F OK Replace the cable Close Test the Inverter Cable Fail F OK Replace the Inverter Close Test the Inverter Fail F OK Replace the LCD Module Close Test the LCD Module Fail Change Mainboard No POST or Video If the POST or video does not appear perform the following 1 Make sure that internal display is selected Switching between internal and external by pressi...

Page 120: ... the Issue is still not resolved refer to Online Support Information Abnormal Video If the video appears abnormal perform the following 1 Boot the computer If permanent vertical horizontal lines or dark spots appear in the same location the LCD is faulty and should be replaced Refer to Maintenance Flowchart If extensive pixel damage is present different colored spots in the same locations on the s...

Page 121: ... updated 5 Remove and reinstall the video driver 6 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 7 If the Issue is still not resolved refer to Online Support Information 8 Run the Windows Memory Diagnostic from the operating system DVD and follow the...

Page 122: ...s perform the following Figure 4 3 Wireless Function Failure START Wireless function failure OK Replace Mainboard Close NG OK Reconnect cable correctly Close Check WLAN cable connection NG OK NG OK Replace WLAN module Close Check WLAN module NG OK ...

Page 123: ...or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver Component Failure Speaker Failure Change cables Yes Wireless LAN Failure Camera Failure ODD Failure Touch Screen Failure NO Close Component fail Replace module according to procedure Yes ...

Page 124: ... remains repeat step 9 selecting an earlier time and date 11 Reinstall the Operating System 12 If the Issue is still not resolved refer to Online Support Information Microphone Failure If internal or external Microphones fail perform the following 1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab 2 Right click on the Record...

Page 125: ...formation HDD Not Operating Correctly If the HDD fails to operate correctly perform the following 1 Disconnect all external devices 2 Run a complete virus scan using up to date software to confirm the computer is virus free 3 Run the Windows Vista Startup Repair Utility a Insert the Windows Vista Operating System DVD in the ODD and restart the computer b When prompted press any key to start to the...

Page 126: ...Audio CDs do not play when loaded DVDs do not play when loaded Blank discs do not burn correctly DVD or CD play breaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen is shown The ODD is noisy Perform the following one at a time 1 Boot the computer and retry the...

Page 127: ... drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even when Windows is reinstalled or the drive is moved to another computer Navigate to Start Control Panel System and Maintenance System Device Manager Double click DVD CD ROM drives Right c...

Page 128: ... that the drive is detected in the ATAPI Model Name field on the Information page NOTE Verify that the entry is identical to one of the ODDs specified in Hardware Specifications and Configurations Remove power and remove the cover to inspect the connections to the ODD Refer to Maintenance Flowchart Check for broken connectors on the drive motherboard and cables Check for bent or broken pins on the...

Page 129: ...DD or ODD BIOS information loss disconnect and reconnect the power and data cables between devices 4 If the BIOS settings are still lost replace the cables 5 If HDD information is missing from the BIOS the drive may be defective and should be replaced 6 Replace the Motherboard 7 If the Issue is still not resolved refer to Online Support Information External Mouse Failure If an external Mouse fails...

Page 130: ...he previous version if updated recently 12 Remove and reinstall the mouse driver 13 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 14 If the Issue is still not resolved refer to Online Support Information ...

Page 131: ...ice failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly Refer to Power On Iss...

Page 132: ...e Do not replace a non defective FRU System board LCD assembly Post Codes The following are the InsydeH2O Functionality POST code tables The components of the POST code table includes SEC phase PEI phase DXE phase BDS phase CSM functions S3 functions and ACPI functions ...

Page 133: ...CHAPTER 5 Jumper and Connector Locaions ...

Page 134: ...124 Mainboard 125 Clearing Password and BIOS Recovery 127 Clearing Password 127 BIOS Recovery by Crisis Disk 128 ...

Page 135: ...125 Jumper and Connector Locations Mainboard Figure 5 1 Mainboard Top 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 20 21 22 23 24 25 26 27 28 14 ...

Page 136: ...SATA Power Connector 10 IR Connector 11 Logo Connector 12 PW Connector 13 Converter Connector 14 PSU Connector 15 AC DC Connector 16 P S 2 mouse Connector 17 P S 2 Keyboard Connector 18 USB Connector 19 LAN Connector 20 Card reader Connector 21 Speaker Connector 22 USB 3 0 Connector 23 Line Out Connector 24 Mic in Connector 25 USB 3 0 Connector 26 Memory Connector 27 PCIEx16 Connector 28 WLAN Conn...

Page 137: ...rvisor Password and or User Password is set the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu Clear the password check with the following procedure 1 Remove AC adapter 2 Locate the CMOS jumper points A Figure 5 2 Figure 5 2 CMOS Jumper Overview 3 Short each point Figure 5 2 Item Description G2 CMOS Jumper Point 4 Plug in AC adapter 5 Restart the system and p...

Page 138: ...key To enable the BIOS Recovery process use the function hotkey Fn Esc during BIOS POST The AC adapter and battery are required to be installed during this process Steps for BIOS Recovery using USB HDD NOTE Prior to performing the recovery prepare a Crisis USB key The Crisis USB key is created by executing the Crisis Disk program in another system with Windows 7 OS To Create a Crisis USB key perfo...

Page 139: ...rom file to USB HDD 5 Press Power button 6 After several minutes BIOS Setup Utility screen will appear as shown in Figure 5 4 Figure 5 4 BIOS Recovery Screen 7 Select Proceed with flash update 8 Press Enter button to initiate BIOS Recovery mode Flash will begin Figure 5 5 Figure 5 5 Flash Update Progress ...

Page 140: ...130 9 When BIOS Recovery is complete press F10 to save and exit 10 Press Del to return to BIOS setup menu Update the latest BIOS version for this machine by the regular BIOS flashing process ...

Page 141: ...CHAPTER 6 FRU Field Replaceable Unit List ...

Page 142: ...132 Exploded Diagram 134 Main Assembly 134 FRU List 136 Screw List 137 ...

Page 143: ...rt number changes will not be noted on the printed Service Guide For Acer Authorized Service Providers the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts...

Page 144: ...134 Exploded Diagram Main Assembly Figure 6 1 Main Assembly Exploded Diagram ...

Page 145: ...ge Assy 3 Camera Holder 4 Power switch IR LED Holder 5 Panel Frame Assy 6 Tcm Bracket 7 ODD Bracket 8 Converter Bracket 9 EMI Top Bracket Assy 10 HDD Bracket Assy 11 Rear IO Bracket 12 VESA Bracket 13 Side IO Cover 14 ODD Bezel Assy 15 Rear Cover Assy 16 ODD Screw Hold Cover 17 Rear IO Cover 18 Satnd Assy ...

Page 146: ...136 FRU List ...

Page 147: ...137 Screw List ...

Page 148: ...CHAPTER 7 Test Compatible Components ...

Page 149: ...139 Microsoft Windows 7 Environment Test 140 ...

Page 150: ...140 Microsoft Windows 7 Environment Test ...

Page 151: ...CHAPTER 8 Online Support Information ...

Page 152: ...142 Introduction 143 ...

Page 153: ...on users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s ...

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