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32 - Frequently asked questions

No audio is heard from the computer.

Check the following:
• The  volume  may  be  muted.  Look  at  the  volume  control  (speaker)

icon in the taskbar. If it is crossed-out, click the icon and drag the
slider to the right to increase the volume.

• The  volume  level  may  be  too  low.  Check  the  volume  from  the

volume control (speaker) icon in the taskbar. You can also use the
volume control hotkeys to adjust the volume.

• If  headphones,  earphones  or  external  speakers  are  connected  to

the  headphone  jack  on  the  computer,  the  internal  speakers
automatically turn off.

I want to eject the optical drive tray without turning on the power.

There is a mechanical eject hole on the optical drive. Insert the tip of a
pen or straightened-out paperclip into the hole and push to eject the tray.

The keyboard does not respond.

Try attaching an external keyboard to a USB port on the

 

computer. If it

works,  contact  your  dealer  or  an  authorized  service  center  as  the
internal keyboard cable may be loose.

The printer does not work.

• Make sure that the printer is connected to a power outlet and that it

is turned on.

• Make sure that the printer cable is connected securely to a USB port

and the corresponding port on the printer.

I want to restore my computer to its original settings.

This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased

 

your computer.

Note

If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.

Summary of Contents for Aspire TC-895

Page 1: ...1 Aspire Desktop Computer User s Manual...

Page 2: ...3 Sign in or sign up for an Acer ID 4 Enter S N or SNID of your device to register it Important This manual contains proprietary information that is protected by copyright laws The information contain...

Page 3: ...18 BIOS utility 20 Boot sequence 20 Setting passwords 20 Power management 21 Saving power 21 Ports and connectors 23 USB 3 2 Gen 1 information 23 USB 3 2 Gen 2 information 24 Rear panel audio ports 2...

Page 4: ...ted In this section you will find Useful information on caring for your computer and your health How to create recovery backups Guidelines for connecting to a network Information on using Acer s bundl...

Page 5: ...ed to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and Manuals and search for your mode...

Page 6: ...d adapter to power your device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above...

Page 7: ...lug The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into...

Page 8: ...om Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 Plug in the USB drive or a portable external hard drive...

Page 9: ...ng system installed apps and data 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 Click Go to Backu...

Page 10: ...g system without removing your personal files Click Next to continue Important Write a unique descriptive label on the backup such as Windows Recovery Backup Make sure you keep the backup in a safe pl...

Page 11: ...rything 1 From Start select Care Center then Recovery Management 2 Select the Restore tab and click Get Started to open the Recovery window 3 Click Get started to Choose an option Select Remove everyt...

Page 12: ...12 Recovery 10 When your PC has completed the reset process Windows will use factory default settings...

Page 13: ...er is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only...

Page 14: ...icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth setting...

Page 15: ...etwork Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet...

Page 16: ...twork select Connect 5 If required enter the network s password Connecting with a cable Built in network feature If your computer has a network port plug one end of a network cable into the network po...

Page 17: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords...

Page 18: ...esume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resum...

Page 19: ...orrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press a...

Page 20: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on bo...

Page 21: ...up to start quickly but also uses a small amount of power to check for signals to start These checks consume extra power If you prefer to reduce your computer s power requirements and environmental im...

Page 22: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Page 23: ...2 Gen 1 certified devices Note The ports and connectors listed below may not be available on all models Icon Item Icon Item Power button Serial port Microphone jack Line in jack Speaker or headphone...

Page 24: ...rlier devices For optimal performance use 3 2 Gen 2 certified devices Defined by the 3 2 Gen 2 specification SuperSpeed USB Rear panel audio ports The table below indicates the functions of the audio...

Page 25: ...to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the...

Page 26: ...USB Type C ports support up to USB 3 2 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such...

Page 27: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Page 28: ...depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while usi...

Page 29: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Page 30: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Page 31: ...r outlet If power is being supplied to the computer check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive...

Page 32: ...ert the tip of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works c...

Page 33: ...puter when you call With your support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them d...

Page 34: ...Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I...

Page 35: ...to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen...

Page 36: ...the time by choosing the hour and minute 4 Choose which days the alarm should go off 5 Select the sound notification 6 Select the snooze time 7 Select the Save icon in the bottom right hand corner to...

Page 37: ...rosoft account is an email address and password that you use to sign in to Windows You can use any email address but it is best if you choose the one you already use to communicate with friends and si...

Page 38: ...y or select the Windows Start button Settings Update Security Windows Update Select Advanced options to configure the settings Where can I get more information For more information please visit the fo...

Page 39: ...or messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of a...

Page 40: ...d service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center...

Page 41: ...t Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about the...

Page 42: ...nnection provides fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you...

Page 43: ...outer Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network Most routers have a built i...

Page 44: ...o a world of online activities and services visit us regularly for the latest information and downloads Internet security software To help you stay ahead of cybercriminals Acer has partnered with Nort...

Page 45: ...The email might be from cybercriminals who are trying to fool you into sending them your credit card number social security number or logging into a fake bank website that looks like yours but really...

Page 46: ...her online or to a separate external hard drive that is only attached to your computer while performing the backup Ransomware has been known to lock access to external hard drives attached to the comp...

Page 47: ...ps and smartphones A virtual private network VPN gives you online privacy and anonymity by creating a private network from a public internet connection VPNs mask your internet protocol IP address so y...

Page 48: ...ons Windows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and progra...

Page 49: ...r the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New...

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