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Chapter 4

95

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1.

Run the advanced diagnostic test for the system board in loop mode at least 10 times.

2.

If no error is detected, do not replace any FRU.

3.

If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

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Summary of Contents for Aspire 9110

Page 1: ...Aspire 9110 9120 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 9110 service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...south bridge T Up to 2GB of DDR2 533 677 MHz memory upgradeable to 4GB using two soDIMM moules dual channel support Display and graphics T 15 4 200 nit WXGA Acer CrystalBriteTM high brightness color TFT LCD 1280 x 800 pixel resolution 16 ms response time supporting simultaneous multi window viewing via Acer GridVistaTM T 16 10 viewing ratio T NVIDIA GeForce Go 7600 with 128 256MB of external GDDR2...

Page 8: ...i double layer drive slot load T 5 in 1 card reader supporting Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PROTM MS PRO xD Picture CardTM xD Input devices T 88 89 key Acer FineTouchTM keyboard with 5 degree curve T Touchpad with 4 way scroll button T Four easy launch buttons T Two front access switches WLAN LED and Bluetooth LED switches for selected models Communication T Ac...

Page 9: ...d FIR port T External display VGA port T AV in port T RF in Jack T S Video TV out NTSC PAL port T Headphones speaker line out jack with S PDIF support T Microphone in jack T Line in jack T Ethernet RJ 45 port T Modem RJ 11 port T DC in jack for AC adaptor Environment T Temperature toperating 5 C to 35 C tNon operating 20 C to 65 C T Humidity non condensing toperating 20 80 tNon operating 20 80 ...

Page 10: ...4 Chapter 1 System Block Diagram ...

Page 11: ...6 Touchpad Right Button JP3 MDC Connector SW4 Touchpad Right Button JP38 Camera Connector JP43 SIM Card Connector JP2 Power Button Connector JP11 CD Player Board Connector JP6 Media Board Connector JP13 Internal Microphone Connector JP7 Touchpad Board Connector JP12 Internal Speaker Connector JP8 Internal Speaker Connector JP44 Audio Board Connector SW3 Touchpad Left Button ...

Page 12: ...0 Subwoofer Connector JP23 RJ45 Connector J3 Clear CMOS Jumper JP5 USB Connector JP24 ODD Connector JP4 USB Connector PJP1 Battery Connector JP19 FAN Connector JP32 HDD Connector SATA U42 VGA Chipset JP33 HDD Connector PATA JP18 CPU Socket JP36 Bluetooth Connector JP16 DVI Connector U40 North Bridge Chipset JP15 CRT Connector JP28 Mini PCI Connector TV tuner JP14 TV Out Connector JP25 Fan Connecto...

Page 13: ...Chapter 1 7 Jumper Settings Location Description J3 Clear CMOS Password ...

Page 14: ...d Touch sensitive pointing device which functions like a computer mouse 5 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 6 Power indicator Indicates the computer s power status 7 Battery indicator Indicates the computer s battery status 8 TV media volume buttons For use with Acer Arcade...

Page 15: ...ndicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components 16 Power button Turns the computer on and off Icon Item Description 1 Speaker Left and right speakers deliver stereo audio output 2 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 3 Microphone in jack Accepts input from external microphones 4 Headphones spe...

Page 16: ... 2 0 devices e g USB mouse USB camera 4 Modem RJ 11 port Connects to a phone line 5 Infrared port Interfaces with infrared devices e g infrared printer and IR aware computer 6 5 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD 7 4 pin IEEE 1394 port Connects to IEEE 1394 devices 8 PC Card slot Accepts on Type II PC Card Icon I...

Page 17: ...ards are 5 mm thick like Type II PC Cards but do not use the same 86x54 mm footprint ExpressCards come in 75x54 mm and 75x34 mm sizes Express Card 34 slot means this notebook accepts 75x34mm ExpressCards 10 PC Card slot eject button Ejects the PC Card from the slot Icon Item Description 1 Slot load optical drive eject button Ejects the optical disk from the drive 2 Optical disk access indicator Li...

Page 18: ...cturing option 4 AV in port Accepts input signals from audio video AV devices manufacturing option 5 DC in jack Connects to an AC adapter 6 S video TV out NTSC PAL port Connects to a television or display device with S video input 7 External display VGA port Connects to a display device e g external monitor LCD projector 8 DVI D port Supports digital video connections 9 Ventilation slots Enable th...

Page 19: ...longed use Note Do not cover or obstruct the opening of the fan 3 Memory compartment Houses the computer s main memory 4 Sub woofer Emits low frequency sound output 5 Battery bay Houses the computer s battery pack 6 Battery lock Locks the battery in position Icon Function Description Power Lights up when the computer is on Battery Lights up when the battery is being charged HDD Indicates when the ...

Page 20: ... and Internet programs but can be reset by users To set the Web browser mail and programmable buttons run the Acer Launch Manager Num lock Lights when Num Lock is activated Wireless LAN Indicates the status of wireless LAN communication Bluetooth Indicates the status of Bluetooth communication 3G Indicates the status of 3G communication for selected models Launch key Default application Mail Email...

Page 21: ...ng the touchpad keep it and your infers dry and clean The touchpad is sensitive to finger movements hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Acer Empowering Technology user programmable Function Left Button 1 Right Button 4 Main touchpad 2 Center button 3 Execute Click twice quickly Tap twice at the same speed as double cl...

Page 22: ...ll alphabetic characters typed are in uppercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down wh...

Page 23: ... be used with other keys to provide a variety of function Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Find All Files dialog box R Opens the Run dialog box M Minimizes all windows Shift M Undoes the minimize all windows action Applicati on key This key has the same effect as clicking the right mouse button it opens the application s context...

Page 24: ...the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn w Volume up Increases the speaker volume Fn y Volume down Decreases the speaker volume Fn x Brightness up Increases the screen brig...

Page 25: ...nd software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Either directly press the key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system version ...

Page 26: ...ngs conveniently For more information press the key to launch the Empowering Technology menu then click on the appropriate utility and select the Help function Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by unauthorized persons It is conveniently integrated with Windows explorer as a shell extension for q...

Page 27: ...1 21 Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data optical and floppy drives to ensure that data can t be stolen while your notebook is unattended ...

Page 28: ...vices Lock s will immediately be set without any reboot necessary and will remain locked after rebooting until unlocked NOTE If you lose your password there is no method to reset it except by reformatting your notebook or taking your notebook to anAcer Customer Serivce Center Be sure to remember or write down your password Acer ePerformance Management Acer ePerformance Management is a system optim...

Page 29: ...ry Management utility occupies space in a hidden partition on your system s HDD User created backups are stored on D drive Acer eRecovery Management provides you with T Password protection T Recovery of applications and drivers T Image data backup T Back up to HDD set recovery point T Back up to CD DVD T Image data recovery tools T Recover from a hidden partition factory defaults T Recover from th...

Page 30: ...nt detach all peripherals except the external Acer ODD if your computer has one including your Acer ezDock Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings...

Page 31: ...tility either click on the Acer eNet Management icon on your netebook or start the program from the Start menu You also have the option to set Acer eNet Management to start automatically when you boot up your PC Acer eNet Management automatically detects the best settings for a new location while offering you the freedom to manually adjust the settings to match your needs ...

Page 32: ...h to the appropriate profile when you move from one location to another Settings stored include network connection settings IP and DNS settings wireless AP details etc as well as default printer settings Security and safety concerns mean that Acer eNet Management does not store username and password information ...

Page 33: ...following functions on off Wireless LAN Bluetooth CardBus FireWire 1394 Wired LAN and Optical Device if supported DC Mode Battery mode There are four pre defined profiles Entertainment Presentation Word Processing and Battery Life You can also define up to three of your own To create new power profile 1 Change power settings as desired 2 Click Save as to save to a new power profile 3 Name the newl...

Page 34: ...sage referto the panel on the lower left hand side of the window For additional options click Settings to T Set alarms T Re load factory defaults T Select what actions will be taken when the cover is closed or the power button is pressed T View information about Acer ePower Management ...

Page 35: ...gement lets you project your computer s display to an external device or project using the hot key Fn F5 If auto detection hardware is implemented in the system your system display will be automatically switched out when an external display is connected to the system ...

Page 36: ...tion allows you to capture high resolution photos or videos up front or at the back of the LCD panel The Acer OrbiCam fully supports the Acer Video Conference technology so that you can transmit the best video quality over an instant Messenger service Getting to know your Acer OrbiCam No Item 1 Lens 2 Power indicator 3 Rubber grip selected models only Item 1 2 3 ...

Page 37: ...the Acer OrbiCam To launch the Acer OrbiCam double click on the Acer OrbiCam icon on the screen OR Click Start All programs Acer Acer OrbiCam The Acer OrbiCam capture windows window appears Changing the Acer OrbiCam settings Resolution To change the capture resolution click the displayed resolution at the bottom right corner of the capture window then select the desired resolution Options Click Op...

Page 38: ...Camera Settings window click the Driver Settings button The Properties window will appear T Device Settings allows you to change the camera brightness contrast hue saturation sharpness etc Options Window Preview Folder Camera Settings Video Audio Zoom Face tracking Driver Settings Properties Device Settings Advanced Settings Zoom Face Track Settings Camera Settings Video Audio Zoom Face tracking D...

Page 39: ...webcam open the IM service then select the video webcam feature You can now broadcast from your location to an IM partner anywhere in the world Enabling the Acer VisageON The Acer VisageON technology comes with two features Face tracking and Video effects selected models only The Face Tracking feature tracks your head movement and automatically centers your face in the capture window The video eff...

Page 40: ...e tracking and video effects settings Using video effects selected models only The Video Settings section allows you to select an avatar or accessory video effect from the list To select an effect 1 Click the encircled icon to display the available video effects The Video Effect Selection window appears as below 2 Click on a video effect to use The selected effect appears in the video effects sect...

Page 41: ...avatars you may have to calibrate the face points to achieve better tracking Follow screen instructions in the VisageON to continue NOTE You may use video effects when using the camera for IM chat video sessions or call conferences ...

Page 42: ...cess this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double verticle Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compatible allowing two displays to be partitioned indepently Acer Gridvista is dual display compatible allowing two displays to be partitioned indepen...

Page 43: ...ager Launch Manager allows you to set the four easy launch buttons located above the keyboard You can access the Launch Manager by clicking on Start All Programs Launch Manager to start the application Note Easy launch buttons on page 24 Start All Programs Launch Manager Note Easy launch buttons on page 24 Start All Programs Launch Manager ...

Page 44: ...ls ACPI 1 0b PC Card 95 SM BIOS 2 3 IEEE1284 ECP EPP PCI 2 2 WFM 2 0 PnP 1 0a DMI 2 0 PS 2 keyboard and mouse USB 2 0 VGA BIOS CD ROM bootable IEEE 1394 PXE BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 2MB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back...

Page 45: ...2MB 256MB 512MB 768MB 256MB 1024MB 1280MB 256MB 2048MB 2304MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB 1024MB 128MB 1152MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB LAN Interface Item Specification Chipset BCM4401E for 10 100 Ethernet BCM5789 for Giga LAN Supports LAN protocol 10 100 Eth...

Page 46: ...msung M40MP0402H Seagate ST96812A Seagate ST960821A Toshiba MK6025GAS HGST HTS541260H9AT00 WD WD600UE 22HCT0 TOSHIBA MK8025GAS HITACHI HTS421280H9AT00 SEAGATE ST9808210A SEAGATE ST98823A TOSHIBA MK8026GAX HGST HTS541280H9AT00 WD WD800UE 22HCT0 Capacity MB 40000 60000 80000 Bytes per sector 512 512 512 Data heads 2 3 for Hitachi and Seagate 4 for Toshiba 4 for Hitachi 3 for Seagate Drive Format Dis...

Page 47: ... DVD Dual Interface Item Specification Vendor model name LITEON SOSW 833S PIONEER DVR K16RA Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format Support disc formats 1 Reads data in each CD ROM CD ROM XA CD 1 Video CD CD Extra and CD...

Page 48: ...pecification Chipset nVIDIA GeForce Go 7600 Package 35 5 mm x 40 mm 1257 pin mBGA Interface internal PCIE Supports ZV Zoomed Video port Yes Video Memory Item Specification Chipset nVIDIA GeForce Go 7600 Memory size 128MB 256MB Interface GDDR2 USB Port Item Specification Chipset Built in ICH7 M USB Compliancy Level 2 0 OHCI USB 1 1 and USB 2 0 Host controller Number of USB port 3 Location Two on th...

Page 49: ...4401 E for 10 100Mbps BCM5789 5787M for Giga LAN USB 2 0 Built in ICH7M Super I O controller NS37381 MODEM Built in ICH7M Bluetooth Built in ICH7M Wireless 802 11 b g Built in ICH7M PCMCIA TI PCI 7412 Audio Realtek ALC883 Keyboard Item Specification Keyboard controller Renesas RE144B Total number of keypads 88 89 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyb...

Page 50: ... 297x0 297 Pixel Arrangement R G B Vertical Stripe R G B Vertical Stripe R G B Vertical Stripe Display Mode Normally White Normally White Normally White Typical White Luminance cd m2 also called Brightness 180 5 point average 150 5 point average 160 150 Luminance Uniformity N A N A 70 Contrast Ratio 300 300 250 Response Time Optical Rise Time Fall Time msec 24 11 15 35 8 17 10 25 Nominal Input Vol...

Page 51: ...ciency 82 min 115VAC input full load System Power Management ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspe...

Page 52: ...46 Chapter 1 ...

Page 53: ...ithout entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility CPU Type Genuine Intel R CPU CPU Speed System BIOS Ver V0 10 VGA BIOS Ver 1227 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number N A Produce Name Aspire 9110 Manufacturer Name...

Page 54: ...tem T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found ...

Page 55: ...s the keyboard Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes PhoenixBIOS Setup Utility CP...

Page 56: ...ormation Main Advanced Security Boot Exit Item Specific Help System Time 19 03 49 System Date 03 23 2006 System Memory 640 KB Extended Memory 511 MB Video Memory 128 MB Quiet Boot Enabled Power on display Auto Network boot Enabled F12 Boot Menu Disabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Sav...

Page 57: ...es if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display ...

Page 58: ...cription Option Infrared Port Shows the setting of the infrared port Enabled or Disabled PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Infrared Port FIR Disabled Infrared port is not active Enabled Infrared port is active and is user configured F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save...

Page 59: ...sword Is Clear User Password Is HDD Password Is Clear Clear Set Supervisor Password Set User Password Set HDD Password Password on Boot Disabled Supervisor Password controls accesses of the whole setup utility It can be used to boot up when Password on boot is enabled F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Enter Ente...

Page 60: ...ou can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps Parameter Description Option User Password is Shows the setting of the user password Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user pass...

Page 61: ...e Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on b...

Page 62: ...56 Chapter 2 If the new password and confirm new password strings do not match the screen will display the following message ...

Page 63: ...nformation Main Security Exit Item Specific Help Boot priority order Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Boot 1 IDE 0 HTS541080G9SA00 S1 2 IDE2 PIONEER DVD RW DVR KO6RS 3 USB FDD 4 Network Boo...

Page 64: ...setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Security Boot Item Specific Help Exit Saving Changes Exit Disarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Change...

Page 65: ...ery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boo...

Page 66: ...60 Chapter 2 ...

Page 67: ...r preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Ch...

Page 68: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 69: ...tart Thermal Door HDD Door LCD Module Middle Cover HDD Bracket Keyboard Battery Pack F 2 D 5 F 1 B 4 C 2 LCD hinges to logic D 2 LCD hinges to logic C 2 on bottom side C 8 upper case assembly to lower case assembly on bottom side C 2 upper case assembly to lower case assembly on upper side Lower Case Assembly Modem Board Switch Board for AS models Upper Case Assembly Main Board H 4 Speaker Set ODD...

Page 70: ...M2 5 15 NL 86 TAVV5 004 E SCREW M2 2 2 86 TAVV5 005 F SCREW M2 3 NL 86 TAVV5 006 G SCREW M2 4 86 TAVV5 007 H SCREW M3 4 NL 86 TAVV5 008 I SCREW D SUB 4 X40 1 5 NI NL 86 TAVV5 009 LCD Module LCD Inverter LCD Panel Wireless Antenna Set LCD Bezel G 1 for 15 G 2 for 15 4 B 4 B 2 G 2 for 15 4 F 8 4 on left 4 on right LCD Assembly LCD Cable LCD Bracket Sets LCD ...

Page 71: ...Chapter 3 65 Removing the Battery Pack 1 Slide the battery latch then remove the battery ...

Page 72: ...dule outwards to disconnect the HDD module from the main board 4 Take out the HDD module carefully Removing the Memory System Fan Thermal Module CPU 1 Remove the six screws fastening the thermal door M2 5 15 NL for red circle M2 3 NL for yellow circle 2 Detach the thermal door from the notebook 3 Pop out the memory then remove it 4 Use a tweezer to take out the fan cable as shown 5 Disconnect the ...

Page 73: ...er antenna 9 Then pop out the TV tuner and remove it from the main unit 10 Tear the tape fastening the wireless LAN card 11 Remove the two screws holding the wireless LAN card 12 Disconnect the wireless LAN antennae 13 Remove the wireless LAN card from the main unit 14 Take out the wireless LAN antenna set from the fastening hook ...

Page 74: ...fully 17 Use a flat headed screwdriver to release the CPU lock Turn anti clockwise 18 Detach the CPU from the CPU socket carefully 19 Tear off the tape fastening the antenna set 20 Then remove the antenna protection cover 21 Remove the screw holding the mini cover 22 Detach the mini cover from the main unit ...

Page 75: ... the LCD Module 1 Open the LCD module as shown See the left and the middle picture 2 Detach the middle cover from the main unit carefully 3 Remove the screw fastening the keyboard 4 Then turn over the keyboard as shown 5 Disconnect the keyboard cable from the main board 6 Turn over the notebook remove two screws fastening the LCD module on the bottom ...

Page 76: ...e Take out the antenna then disconnect the LCD cable See the middle and the right images 8 Remove four screws fastening the LCD module M2 5 10 NL for yellow circles M2 5 15 NL for red circles 9 Then detach the entire LCD module from the main unit carefully ...

Page 77: ...e eight screws fastening the upper case assembly and the lower case assembly on the bottom as shown 5 Detach the upper case assembly carefully as shown 6 Tear off the mylar fastening the audio board cable 7 Disconnect the audio board cable from the main board then detach the upper case assembly Disassembling the Upper Case Assembly 8 Remove the two screws fastening the media board 9 Take out the m...

Page 78: ... top of the touchpad bracket 14 Remove the screws holding the touchpad bracket 15 Then detach the touchpad bracket from the uppwer case 16 Disconnect the touchpad FFC 17 Then remove the touchpad FFC from the touchpad 18 Detach the touchpad from the upper case Disassembling the Lower Case Assembly 1 Detach the switch board from the main board ...

Page 79: ...rom the main board 6 Then disconnect the microphone cable from the main baord 7 Remove the screw fastening the main board to the lower case 8 Pull the lower case outwards as the image shows and uplift main board from the lower case carefully 9 Disconnect the bluetooth cable from the main board 10 Disconnect the subwoover cable from the main board then take out the main board from the lower case ...

Page 80: ... off the tape fastening the microphone before you remove the speaker from the lower case 16 Remove the four screws fastening the speaker set 17 Take out the speaker from the lower case 18 Remove two screws holding the subwoofer to the lower case The left one can be removed the right one can only be loose 19 Remove the subwoofer from the lower case 20 Then detach the modem cable from the lower case...

Page 81: ...Chapter 3 75 21 Remove the two screws holding the VGA heatsink 22 Then detach the VGA heatsink from the main board ...

Page 82: ...r side then remove the inverter 8 Take out the LCD assembly from the LCD panel 9 Tear off the tape fastening the LCD cable then disconnect the LCD cable and remove it 10 Remove the four screws fastening the LCD left bracket and remove it 11 Remove the four screws holding the LCD right bracket and remove it 12 Remove the two screws holding the wireless antenna set to the LCD panel then remove the a...

Page 83: ...e the screw holding the CCD module to the LCD panel then detach the CCD module 17 Separate the CCD panel from the CCD assembly 18 Then remove the two screws fastening the digital camera to CCD hinge and CCD panel 19 Take out the CCD hinge 20 Take out the digital camera board from the CCD panel 21 Disconnect the cable from the digital camera board ...

Page 84: ...screws hodling the HDD bracket on one side 2 Remove another two screws fastening the HDD bracket on the other side 3 Detach the HDD from the HDD bracket Disassembling the ODD Module 1 Remove the three screws holding the optical bracket 2 Remove the optical bracket from the optical disk drive ...

Page 85: ... which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 81 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 84 Undetermined Problems on page 96 POST detects an error and displayed messages on screen Error Message List on page 85 Other symptoms i e LCD display problem...

Page 86: ...label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect t...

Page 87: ...ns in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery ...

Page 88: ...e following T Replace the System board T If the problem is not corrected see Undetermined Problems on page 96 T If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge doe...

Page 89: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 90: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 96 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 91: ...ault Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 80 Keyboard error see Keyboard or Auxiliary Input Device Check on page 80 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 80 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Defa...

Page 92: ... Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Fai...

Page 93: ...source battery pack and power adapter See Power System Check on page 81 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking...

Page 94: ...efore memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 R...

Page 95: ... Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Di...

Page 96: ...key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display ...

Page 97: ...uge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment...

Page 98: ...s displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power Syste...

Page 99: ...o sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on page 45 Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute Press Fn oand see if the computer enters hibernation mode Touchpad Keyboard Hard disk con...

Page 100: ...5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of...

Page 101: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 102: ...operating correctly See Power System Check on page 81 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T CD ROM Diskette drive Module T PC Cards 4 Power on the computer 5 Determine if the problem...

Page 103: ...3 MDC Connector SW4 Touchpad Right Button JP38 Camera Connector JP43 SIM Card Connector JP2 Power Button Connector JP11 CD Player Board Connector JP6 Media Board Connector JP13 Internal Microphone Connector JP7 Touchpad Board Connector JP12 Internal Speaker Connector JP8 Internal Speaker Connector JP44 Audio Board Connector SW3 Touchpad Left Button Jumper and Connector Locations Chapter 5 ...

Page 104: ...20 Subwoofer Connector JP23 RJ45 Connector J3 Clear CMOS Jumper JP5 USB Connector JP24 ODD Connector JP4 USB Connector PJP1 Battery Connector JP19 FAN Connector JP32 HDD Connector SATA U42 VGA Chipset JP33 HDD Connector PATA JP18 CPU Socket JP36 Bluetooth Connector JP16 DVI Connector U40 North Bridge Chipset JP15 CRT Connector JP28 Mini PCI Connector TV tuner JP14 TV Out Connector JP25 Fan Connect...

Page 105: ...Chapter 5 99 Jumper Settings NOTE Clear CMOS jumper has highlighted with red circle Location Description J3 Clear CMOS Password ...

Page 106: ...100 Chapter 5 ...

Page 107: ...s made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you sho...

Page 108: ...I 6CELL 2 0MAH SONY BT 00604 006 BATTERY PACK LI 6CELL 2 0MAH PANASONIC BT 00605 002 BATTERY PACK LI 6CELL 2 4MAH SANYO BT 00603 012 BATTERY PACK LI 6CELL 2 4MAH SONY BT 00604 005 BATTERY PACK LI 6CELL 2 4MAH PANASONIC BT 00605 003 BATTERY PACK LI 9CELL 2 4MAH SANYO BT 00903 004 Boards WIRELESS LAN BOARD 802 11BG FOXCONN ATHEROS EU 54 A74V1 001 WIRELESS LAN BOARD 802 11BG FOXCONN BCM4318 54 A74V1 ...

Page 109: ... 781 POWER CORD 10A 250V 3PIN CHINA 27 01518 591 POWER CORD 10A 125V US 27 T30V1 001 POWER CORD 7A 250V 2PIN KOREAN 27 01518 531 POWER CORD 3A 250V 3PIN UK 27 01518 541 POWER CORD 220V 3PIN EUR 27 T30V1 004 POWER CORD 7A 125V 2PIN JAPEN 27 01518 551 POWER CORD 10A 3PIN BK 27 01518 561 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 POWER CORD 10A 2...

Page 110: ...3518 161 Case Cover Bracket Assembly LOWERCASE W SPEAKER 60 TB2V1 001 Speaker SPEAKER 23 TB2V1 001 Case Cover Bracket Assembly MIDDLE COVER 60 AA6V1 003 MIDDLE COVER TM 60 TB2V1 003 MINI CARD COVER TBD DIMM COVER 42 TB2V1 001 HDD COVER 42 TB2V1 002 Category No Part Name and Description Acer Part No ...

Page 111: ...3 TB2V1 003 OPTICAL BEZEL GBASE FOR COMBO 42 TB2V1 003 COMBO MODULE 24X HLDS GCC 4244N LF 1 00AB W O BEZEL KO 0240A 005 COMBO MODULE 24X LITEON SOSC 2485K W O BEZEL KO 02409 015 CPU Processor CPU CEL M370 1 5GMHZ INTEL Please refer to spare part website for correct processor type and par number KC NV001 370 CPU DOTHAN730 1 6GMHZ INTEL KC N0001 730 Category No Part Name and Description Acer Part No...

Page 112: ...KET 33 TB2V1 002 OPTICAL RAIL HOLDER 33 TB2V1 003 OPTICAL BEZEL GBASE FOR DUAL 42 TB2V1 003 42 TB2V1 004 TM DVD RW DRIVE 8X S MUTI HLDS GSA 4082N W O BEZEL KU 0080D 017 DVD RW DRIVE 8X DUAL LITEON SOSW 833S W O BEZEL KU 00804 012 DUAL PIO DVR K16RA AG1 NOBZ LF KU 00805 019 DUAL PAN UJ 850 AG1 NOBZL LF KU 00807 022 DUAL HLD GWA 4082N MORAR GCP03 KU 0080D 019 S MUTI PAN UJ 850 AG1 NOBZL LF KU 00807 ...

Page 113: ...TBD HDD BRACKET 33 TB2V1 004 HDD 80G TOSHIBA MK8025GAS KH 08004 003 HDD 80G HITACHI HTS421280H9AT00 KH 08007 011 HDD 80G SEAGATE ST980829A KH 08001 013 HDD 80G SEAGATE ST98823A KH 08001 014 HDD 80G TOSHIBA MK8026GAX KH 08004 004 HDD 80G HGST HTS541280H9AT00 KH 08007 012 HDD 80G WD WD800UE 22HCT0 KH 08008 027 HDD MODULE 100G TBD HDD BRACKET 33 TB2V1 004 HDD 100GB SEAGATE ST9100825A KH 10001 003 HDD...

Page 114: ...3 KEYBOARD 89KEY DARFON NSK H3M0C CZECH KB A2707 016 KEYBOARD 89KEY DARFON NSK H3M0D DANISH KB A2707 019 KEYBOARD 89KEY NSK H30M0E DARFON ITALY KB A2707 009 KEYBOARD 89KEY DARFON NSK H3M0F FRENCH KB A2707 010 KEYBOARD 89KEY DARFON NSK H30M0G GERMAN KB A2707 008 KEYBOARD 88KEY DARFON NSK H3M0H HB KB A2707 024 KEYBOARD 88KEY DARFON NSK H3M0L GK KB A2707 023 KEYBOARD 89KEY DARFON NSK H3M0M CF KB A270...

Page 115: ...YBOARD 88KEY DARFON NSK AEK0A ARABIC KB T5007 013 KEYBOARD 89KEY DARFON NSK AEK0C CZECH KB T5007 016 KEYBOARD 89KEY DARFON NSK AEK0D DANISH KB T5007 019 KEYBOARD 89KEY DARFON NSK AEK0E ITALY KB T5007 009 KEYBOARD 89KEY DARFON NSK AEK0F FRENCH KB T5007 010 KEYBOARD 88KEY DARFON NSK AEK0G GERMAN KB T5007 008 KEYBOARD 88KEY DARFON NSK AEK0H HB KB T5007 024 KEYBOARD 88KEY DARFON NSK AEK0L GK KB T5007 ...

Page 116: ... NSK AEK1F SV KB T5007 026 LCD Module LCD MODULE 14 1 WXGA W ANTENNA NONE GLARE 6M TB2V1 011 INVERTER BOARD 15 4 FOXCONN T62I240 00 19 A46V1 003 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 006 LCD BRACKET RIGHT Note Right bracket is the upper one 33 TB1V1 003 LCD BRACKET LEFT Note Left bracket is the lower one 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 Cate...

Page 117: ...INVERTER BOARD 15 4 FOXCONN T62I240 00 19 A46V1 003 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 007 LCD BRACKET RIGHT 33 TB1V1 003 LCD BRACKET LEFT 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 LCD BEZEL 14 1 W LOGO 60 TB2V1 005 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA CMO N141I1 L03 GLARE LK 1410D 005 LCD 14 1 WXGA QDI QD14TL01 02 GLARE 420G LK 14109 ...

Page 118: ...INVERTER BOARD 15 4 YEC YNV W02 19 TB2V1 001 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD BRACKET RIGHT Note Right bracket is the upper one 33 TB1V1 003 LCD BRACKET LEFT Note Left bracket is the lower one 33 TB1V1 004 CCD HINGE 33 ABAV1 001 CCD PANEL 60 ABAV1 009 Category No Part Name and Description Acer Part No ...

Page 119: ...V1 008 LCD PANEL 14 1 CCD W HINGE 60 ABAV1 007 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA LG B141EW01 V 0 GLARE LK 14105 014 LCD 14 1 WXGA SAMSUNG LTN141W1 L03 G GLARE LK 14106 005 LCD 14 1 WXGA LG LP141WX1 TL02 GLARE LK 14108 003 LCD 14 1 WXGA QDI GLARE 420G LK 14109 005 LCD 14 1 WXGA CMO N141I1 L03 GLARE LK 1410D 005 Mainboard Category No Part Name and Description Acer Part No ...

Page 120: ...MT4HTF3264HY 53EB3 KN 25604 027 SDIMM 256M SAMSUNG M470T3354CZ3 CD5 KN 2560B 017 SDIMM 256M HYNIX HYMP532S64P6 C4 KN 2560G 006 SDIMM 512M INFINEON MHYS64T64020HDL 3 7 A KN 51202 021 SDIMM 512M NANYA NT512T64UH8A1FN 37B KN 51203 023 SDIMM 512M MICRON MT8HTF6464HDY 53EB3 KN 51204 019 SDIMM 512M SAMSUNG M470T6554CZ3 CD5 KN 5120B 015 SDIMM 512M HYNIX HYMP564S64P6 C4 KN 5120G 005 Miscellaneous LCD SCRE...

Page 121: ...OK I HEAD 86 5A353 120 SCRW WH MS CBZ M2 5 L4 BLACK 86 9A323 4R0 SCREW 86 9A352 4R0 SCREW M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 SCRW M2 5 5 WAFER B ZN 86 9A353 5R0 SCRW MAC WAFER M2 L2 5 ZN S_NO 86 9A452 2R5 SCREW M3x4 86 9A524 4R0 86 9A524 4R0 SCREW M2 X L8 DIA 6MM 86 T28V1 005 SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 SCRW M2 5 3 WAFER NI 86 9A553 3R0 SCREW NYLOK M2 5 5 86 9A553 5R0 Microphone MICRO...

Page 122: ...116 Chapter 6 ...

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