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Appendix A

AS5737Z-
344G32Mn

N15.6WXGAG

SO2GBIII10

SO2GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

AS5737Z-
343G32Mn

N15.6WXGAG

SO2GBIII10

SO1GBIII10

N320GB5.4KS

NSM8XS

Model

Card Reader

Wireless LAN

Wireless LAN1

Bluetooth

Finger Print

AS5737Z-
644G32Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

AS5737Z-
344G25Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

AS5737Z-
344G32Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

AS5737Z-
342G25Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

AS5737Z-
342G25Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

BT 2.0

N

AS5737Z-
343G25Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

AS5737Z-
343G25Mn

5 in 1-Build in

3rd WiFi 1x2 BGN

3rd WiFi 1x2 BGN

N

N

Model

LCD

Memory 1

Memory 2

HDD 1(GB)

ODD

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Summary of Contents for Aspire 5737Z Series

Page 1: ...Aspire 5737Z Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 5737Z Series service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...n 24 Main 25 Advanced 26 Security 27 Boot 30 Exit 31 BIOS Flash Utilities 32 DOS Flash Utility 33 WinFlash Utility 35 Remove HDD BIOS Password Utilities 37 Machine Disassembly and Replacement 41 Disassembly Requirements 41 General Information 42 Pre disassembly Instructions 42 Disassembly Process 42 External Module Disassembly Process 43 External Modules Disassembly Flowchart 43 Removing the Batte...

Page 8: ...g the LCD Panel 93 Replacing the Camera 94 Replacing the Inverter 94 Replacing the LCD Bezel 95 Main Module Reassembly Procedure 96 Replacing the CPU 96 Replacing the Thermal Module 97 Replacing the Mainboard 98 Replacing the Bluetooth Module 98 Replacing the USB Board 99 Replacing the Right Speaker Module 100 Replacing the Left Speaker Module 100 Replacing the TouchPad Bracket 102 Replacing the U...

Page 9: ...des 135 Chipset POST Codes 135 Jumper and Connector Locations 139 Top View 139 Bottom View 140 Clearing Password Check and BIOS Recovery 141 Clearing Password Check 141 BIOS Recovery by Crisis Disk 142 FRU Field Replaceable Unit List 145 Aspire 5737Z Series Exploded Diagrams 146 Main Assembly 146 LCD Panel 147 Aspire 5737Z Series FRU List 148 Screw List 156 Model Definition and Configuration 158 A...

Page 10: ...X Table of Contents ...

Page 11: ...o 4 GB using two soDIMM modules Display and graphics 16 9 aspect ratio 15 6 HD 1366 x 768 NVIDIA GeForce 9400M G Storage subsystem 2 5 hard disk drive Optical drive option Blu ray Disc DVD Super Multi double layer drive DVD Super Multi double layer drive 5 in 1 card reader Audio Dolby optimized surround sound system with two built in stereo speakers True5 1 channel surround sound output High defin...

Page 12: ...ta Rate EDR LAN Gigabit Ethernet Wake on LAN ready Privacy control Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot Power subsystem ACPI 3 0 48 8 W 4400 mAh 3 pin 65 W AC adapter ENERGY STAR 4 0 Special keys and controls 105 106 key keyboard Touchpad pointing device I O interface 5 in 1 card reader SD MMC MS MS PRO xD USB 2 0 port HDMI port with HDCP...

Page 13: ...perating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models NOTE The specifications listed above are for reference only The exact configuration of your PC depends on the model purchased ...

Page 14: ...r On Off CKT Azalia ALC888 HD Audio Codec Card Reader JMB380 5in1 Slot SATA 2 Giga LAN Broadcom5764 RJ45 MIC Sub board HP Amplifier Int Mic APA2051 Amplifier SATA 0 3GHz Port 0 Mini Card Reserve 3 3V 33 MHz Touch Pad conn Int KBD ENE KB926 SPI BIOS Audio Jack Power Circuit DC DC HDMI New Card Port 3 Port 1 USB2 0 3 3V 480MHz USB port 1 USB port 3 USB port 6 BT conn USB port 7 Camera USB port 8 New...

Page 15: ...odels 4 Power button Turns the computer on and off 5 VOL VOL Volume up Volume down Increases the sound volume Decreases the sound volume 6 Keyboard For entering data into your computer 7 Palmrest Comfortable support area for your hands when you use the computer 8 TouchPad Touch sensitive pointing device which functions like a computer mouse 9 Click buttons left center and right The left and right ...

Page 16: ... the Bluetooth function Indicates the status of Bluetooth communication Wireless communication button indicator Enables disables the wireless LAN function Indicates the status of wireless LAN communication 12 HDD Indicates when the hard disk drive is active Caps Lock Lights up when Caps Lock is activated Num Lock Lights up when Num Lock is activated 13 Speakers Left and right speakers deliver ster...

Page 17: ...rt Connects to a display device e g external monitor LCD projector 4 HDMI HDMI port Supports high definition digital video connections only for certain models 5 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 6 Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g speakers headphones Microphone in jack Accepts input from external microphones ...

Page 18: ... the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 Kensington lock slot Connects to a Kensington compatible computer security lock Note Wrap the computer security lock cable around an immovable object such as a table or handle of a locked dr...

Page 19: ... the battery for removal 3 Hard disk bay Houses the computer s hard disk secured with screws 4 Memory compartment Houses the computer s main memory 5 Battery lock Locks the battery in position 6 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the fan opening ...

Page 20: ...ging The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mode Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status HDD Indicates when the hard disk drive is active Num Lock Lights up when Num Lock is activated Caps Lock Lights up when Caps Lock is activated ...

Page 21: ...certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the TouchPad keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiv...

Page 22: ...percase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 23: ...rk domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F Se...

Page 24: ...ttings Management in Acer Empowering Technology Fn F3 Acer ePower Management Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touc...

Page 25: ...lt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system versio...

Page 26: ...ultiple windows on the same screen To access this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double vertical Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compatible allowing two displays to be partitioned independently Acer Gridvista is dual display compatible allo...

Page 27: ... CPU Package CPU Core Voltage Processor CPU Speed Cores Bus Speed Mfg Tech Cache Size Package Acer P N PMDT3200 2 0 GHz 2 667 MHz 65 nm 1 MB Socket P KC 32001 DTP PMDT3400 2 16 GHz 2 667 MHz 65 nm 1 MB Socket P KC 34001 DTP C2DT6400 2 0 GHz 2 800 MHz 65 nm KC 64001 DTP CPU Temperature Fan Speed rpm SPL Spec dBA Core 0 Core 1 55 55 3300 31 65 65 3700 34 75 75 4200 37 80 80 4600 40 CPU Temperature F...

Page 28: ... 2 3 PCI2 2 DMI utility for BIOS serial number configurable asset tag Support PXE Support Y2K solution Support WinFlash Wake on LAN from S3 Wake on LAN from S4 in AC mode System information BIOS password control Supervisor User HDD Item Specification Memory controller On Board Memory size 0 MB DIMM socket number 2 Supports memory size per socket 2 GB Supports maximum memory size 4 GB Supports DIMM...

Page 29: ...2MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2048MB 4096MB Item Specification LAN Chipset Broadcom 5764 Supports LAN protocol PCI E 10 100 1000 MB LAN connector type RJ45 LAN connector location Left side Features Support Wake On Lan AC mode S5 Item...

Page 30: ...2 512 512 512 Data heads 4 2 4 4 4 or 3 2 Drive Format Disks 2 1 2 2 2 1 Spindle speed RPM 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Internal transfer rate Mbits sec max 778 352 400 794 typical 674 729 850 Mbits s maximum I O data transfer rate Mbytes sec max 300 150 300 300 300 maximum DC Power Requirements Voltage ...

Page 31: ...8 5GB Ver 1 1 DVD RW 4 7GB Vol 1 Ver 1 3 CD ROM Mode 1 data disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Part 3 read write Loading mechanism Drawer Solenoid Open Tact SW Open Emergency Release draw open hole Power Requi...

Page 32: ...YO SONY Battery Type Li ion Pack capacity 4400 mAh Number of battery cell 6 Package configuration 3S2P Item Specification Vendor model name AUO B156XW01 V0 Screen Diagonal mm 391 mm Display resolution pixels 1280 x 800 WXGA Pixel Pitch 0 204 x 0 204 Pixel Arrangement R G B Vertical Stripe Display Mode Normally White Typical White Luminance cd m2 also called Brightness 220 Luminance Uniformity 1 25...

Page 33: ...ange boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand ...

Page 34: ...nufacturer of this system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE PhoenixBIOS Setup Utility F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Genuine Intel R CPU 575 2 00GH...

Page 35: ... Option Enabled or Disabled F12 Boot Menu Enable the Press F12 to display Boot Menu message during boot Option Enabled or Disabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Selection Control the mode in whic...

Page 36: ...ibes the items menus and submenus in this screen Settings in boldface are the default and suggested parameter settings Parameter Description Submenu Items Legacy USB Support Enable support for Legacy Universal Serial Bus Option Enabled or Disabled No Execute Mode Mem Protection Enable Execute Mode memory protection Option Enabled or Disabled PhoenixBIOS Setup Utility Item Specific Help Enable supp...

Page 37: ...password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters N A Set HDD 0 Password Enter HDD 0 Password N A Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires...

Page 38: ...ter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in the Enter Current Password field and press Enter...

Page 39: ...hen you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen w...

Page 40: ...down the list Press Esc to escape the menu F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot priority order 1 IDE0 Hitachi HTS543235L9A300 S 2 CD DVD Slimtype DVD A DS8A2S S2 3 Network boot MBA v11 0 14 Slot 0B00 4 USB FDD 5 USB HDD 6 USB KEY 7 USB CD DVD ROM Boot priority order 1 IDE0 Hitachi HTS543235L9A300 S 2 CD DVD Slimtype D...

Page 41: ...Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Item Specific Help Exit System Setup and save your changes to CMOS F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Enter Enter Enter Enter Enter Enter Enter Enter Enter Enter Exit Sving Changes Exit Discarding Cha...

Page 42: ...y Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boota...

Page 43: ...e or to select a device then press F6 to move it up the List or F5 to move it down the list Press Esc to escape the menu F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Defaults Save and Exit Boot priority order 1 IDE0 Hitachi HTS543235L9A300 S 2 CD DVD Slimtype DVD A DS8A2S S2 3 Network boot MBA v11 0 14 Slot 0B00 4 USB FDD 5 USB HDD 6 USB KEY 7 USB CD DV...

Page 44: ...34 Chapter 2 The Flash Image update begins as shown 4 In flash BIOS the message Please do not remove AC Power Source displays Flash is complete when the message Flash programming complete displays ...

Page 45: ... file is present in the destination directory when using flash32 exe If more than one file is present the computer will blue screen 1 Unzip the WinFlash32 zip and WinFlash64 zip file and save as follows KALA0100 WPH BIOS rom WinPhlash32 EXE BIOS windows flash tool 2 Double click the WinFlash executable The Destination Directory screen displays 3 Click Start A warning screen displays 4 Click OK to ...

Page 46: ...36 Chapter 2 A progress screen displays 5 Click Flash BIOS to begin Progress is displayed on screen 6 When the process is complete the system reboots automatically ...

Page 47: ...code in for use during unlocking To reset the HDD password perform the following steps 1 From a DOS prompt key in Unlock6 exe 05149 and press Enter The Unlock6 program runs 2 Select option 2 Upper case ASCII Code and press Enter 3 Make a note of one of the displayed passwords for example B99TPK0 as shown 4 Power off the system by holding down the power button for 4 seconds 5 Reboot the system and ...

Page 48: ...words If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2 Select one string from the list ...

Page 49: ...tc for the BIOS user password Cleaning BIOS Passwords To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 2 or 3 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 50: ...m Windows etc To update the DMI Pool perform the following steps 1 Boot into DOS 2 Execute dmitools The following messages report to screen to confirm completion dmitools r Read dmi string from bios dmitools wm xxxx Write manufacturer name to eeprom dmitools wp xxxx Write product name to eeprom dmitools ws xxxx Write serial number to eeprom dmitools wu xxxx Write uuid to eeprom dmitools wa xxxx Wr...

Page 51: ...p and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components IMPORTANT Various images depict the use of a regular metal screwdriver...

Page 52: ...the following stages External module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the inside asse...

Page 53: ...eed to be removed during servicing For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Part No ODD Module M2 5 8 1 86 AZ802 007 M2 3 2 86 AZ802 002 HDD Carrier M3 3 4 86 AZ802 001 WLAN Module M2 5 3 1 86 AZ802 006 Disconnect power and signal cables from system Remove Battery Turn...

Page 54: ...ing the Battery Pack 1 Turn the computer over 2 Slide the battery lock to the unlocked position 3 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 1 2 ...

Page 55: ...Chapter 3 45 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject it 2 Pull the card out from the slot ...

Page 56: ...oving the Lower Covers 1 See Removing the Battery Pack on page 44 2 Loosen the four captive screws from the Memory and HDD covers 3 Carefully open the Memory cover 4 Remove the HDD cover as shown HDD Cover Memory Cover ...

Page 57: ...7 Removing the Optical Drive Module 1 See Removing the Battery Pack on page 44 2 Remove the screw securing the ODD module 3 Pull the ODD module out of the chassis Step Size Quantity Screw Type ODD Module M2 5 8 1 ...

Page 58: ...ve the three screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module 5 Insert a pin in the eject hole of the ODD to eject the ODD tray Step Size Quantity Screw Type ODD Bracket M2 3 2 ...

Page 59: ...Chapter 3 49 6 Press down on the locking catch to release the ODD cover and remove ...

Page 60: ...the Battery Pack on page 44 2 Remove the HDD cover 3 Use the pull tab to disconnect the HDD from the interface connector 4 Lift the hard disk drive module out of the bay NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it ...

Page 61: ...Chapter 3 51 5 Remove the four screws securing the hard disk to the carrier in reverse numerical order from 4 to 1 6 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 4 ...

Page 62: ...tery Pack on page 44 2 Remove the Memory Module cover See Removing the Lower Covers on page 46 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Remove the DIMM module 5 Repeat steps for the second DIMM module if present ...

Page 63: ... antenna cables from the WLAN board IMPORTANT The black cable attaches to the J3 terminal and the white cable attaches to the J2 terminal The gray cable is not used on this model Ensure it is tucked securely within the chassis to avoid trapping 4 Move the antenna away and remove the single screw on the WLAN board Step Size Quantity Screw Type WLAN Module M2 5 3 1 ...

Page 64: ...54 Chapter 3 5 Detach the WLAN board from the WLAN socket NOTE When reattaching the antennas ensure the cables are tucked into the chassis to prevent damage ...

Page 65: ...uchPad Bracket M2 3 2 86 AZ802 002 Left Speaker Module M2 5 3 2 86 AZ802 006 Right Speaker Module M2 5 6 1 86 AZ802 003 USB Board M2 5 6 1 86 AZ802 003 Mainboard M2 5 6 3 86 AZ802 003 Thermal Module CPU_SCREW_ SPRIN 4 N A Remove External Modules before proceeding Remove Mainboard Remove USB Board Remove Right Speaker Module Remove Switch Cover Remove Keyboard Remove Upper Cover Remove Lower Cover ...

Page 66: ...e the Switch Cover 1 See Removing the Battery Pack on page 44 2 Remove the single securing screw from the battery bay NOTE The Switch Cover securing screw is not used on some production models 3 Lift the Switch Cover from the right side first using the indent as shown NOTE Use a plastic pry to lift the Switch Cover if necessary Step Size Quantity Screw Type Switch Cover M2 5 3 1 ...

Page 67: ...Chapter 3 57 4 Work along the front edge of the Switch Cover lifting gently away from the chassis 5 Lift the Switch Cover clear of the chassis ...

Page 68: ...ver on page 56 2 Lift the keyboard as shown to clear the securing clips on the edges 3 Move the keyboard toward the LCD screen to expose the FFC cable 4 Open the cable retainer and disconnect the FFC cable from the mainboard 5 Lift the keyboard clear of the chassis ...

Page 69: ...n page 58 2 Remove the single securing screw from the Function Board 3 Open the cable retainer and disconnect the FFC cable from the mainboard 4 Lift the FFC cable away from the chassis to disengage the adhesive strips Step Size Quantity Screw Type Function Board M2 5 3 1 ...

Page 70: ...60 Chapter 3 5 Lift the Function Board using plastic tweezers and gently pry the rear edge out of the chassis 6 Lift the Function Board clear of the chassis ...

Page 71: ...moving the Keyboard on page 58 3 Turn the computer over Remove the two securing screws from the bottom of the chassis 4 Remove the Antenna Cables from the cable channel as shown IMPORTANT Ensure that the cables are free of all cable clips Step Size Quantity Screw Type LCD Module M2 5 8 2 ...

Page 72: ...pter 3 5 Turn the computer over and remove the adhesive tape securing the cables in place 6 Remove the cables from the cable channel as shown 7 Gently pull the cables through from the underside of the chassis ...

Page 73: ...cables from the remaining cable clips 9 Disconnect the Microphone connector from the Mainboard and remove the cable from the channel 10 Disconnect the LCD power connector from the Mainboard and remove the cable from the channel ...

Page 74: ...ll the LCD cables are removed the chassis appears as shown 12 Remove the four securing screws two each side from the LCD module Step Size Quantity Screw Type LCD Module red callout M2 5 8 2 LCD Module green callout M2 5 6 2 ...

Page 75: ...Chapter 3 65 13 Carefully remove the LCD module from the chassis ...

Page 76: ...e Removing the LCD Module on page 61 2 Turn the computer over Remove the nine screws on the bottom panel 3 Turn the computer over Disconnect the following three cables from the Mainboard Step Size Quantity Screw Type Upper Cover M2 5 8 9 A B C ...

Page 77: ... cables directly to prevent damage to the connectors NOTE Use the pull tabs on FFC cables whenever available to prevent damage 4 Disconnect A as shown 5 Disconnect B as shown 6 Release the locking latch and remove the FFC cable as shown ...

Page 78: ...e screws from the Upper Cover as shown 8 Starting on the lower right side of the casing pry the upper and lower covers apart as shown Step Size Quantity Screw Type Upper Cover red callout M2 5 6 10 Upper Cover green callout M2 5 3 2 ...

Page 79: ...Chapter 3 69 9 Work along the casing toward the back and left prying apart the casing 10 Remove the Upper Cover as shown ...

Page 80: ...per Cover Replace the entire Upper Cover if the TouchPad malfunctions 1 See Removing the Upper Cover on page 66 2 Release the FFC locking latch and remove the TouchPad FFC from the chassis 3 Remove the two screws from TouchPad bracket Step Size Quantity Screw Type TouchPad Bracket M2 3 2 ...

Page 81: ...Chapter 3 71 4 Lift the back edge of the TouchPad bracket first to clear the securing clips and remove it as shown ...

Page 82: ...ee Removing the Upper Cover on page 66 2 Remove the two securing screws from the module 3 Remove the adhesive tape as shown 4 Lift the Left Speaker Module upward to remove it from the chassis Step Size Quantity Screw Type Left Speaker Module M2 5 3 2 ...

Page 83: ...ker Module 1 See Removing the Upper Cover on page 66 2 Remove the single securing screws from the Right Speaker Module 3 Remove the Right Speaker Module from the chassis as shown Step Size Quantity Screw Type Right Speaker Module M2 5 6 1 ...

Page 84: ...B Board 1 See Removing the Upper Cover on page 66 2 Disconnect the USB cable from the USB Board 3 Remove the single securing screw from the board 4 Remove the board from the chassis Step Size Quantity Screw Type USB Board M2 5 6 1 ...

Page 85: ...Chapter 3 75 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 66 2 Disconnect the Bluetooth cable from the Bluetooth Module 3 Lift the module clear of the chassis ...

Page 86: ...Removing the Upper Cover on page 66 2 Disconnect the USB cable from the Mainboard 3 Disconnect the Bluetooth cable from the Bluetooth Module 4 Remove the three securing screws from the Mainboard Step Size Quantity Screw Type Mainboard M2 5 5 3 ...

Page 87: ...Chapter 3 77 5 Pivot the Mainboard upward and remove it from the chassis right side first Place the Mainboard on a clean dust free surface 6 Turn the Mainboard over and disconnect the Bluetooth cable ...

Page 88: ...sconnect the fan cable from the Mainboard 3 Remove the four securing screws in reverse numerical order from screw 4 to screw 1 from the Thermal Module 4 Using both hands lift the Thermal Module clear of the Mainboard Step Size Quantity Screw Type Thermal Module CPU_SCREW_SPRIN 4 1 2 3 4 ...

Page 89: ...2 Turn the securing screw 180 to release the CPU from the socket 3 Remove the CPU from the socket as shown IMPORTANT The pins on the underside of the CPU are very delicate If they are damaged the CPU may malfunction Place the CPU on a clean dry surface when it is not installed ...

Page 90: ...er 3 Removing the RTC Battery IMPORTANT Follow local regulations for disposal of all batteries The RTC Battery is soldered to the Mainboard To replace the battery solder the new battery to the connections shown ...

Page 91: ... M2 5 6 4 86 AZ802 003 Inverter Board M2 5 6 1 86 AZ802 003 LCD Panel M2 5 6 2 86 AZ802 003 LCD Brackets M2 3 8 86 AZ802 002 Remove Inverter Board Remove LCD Panel Remove LCD Bezel Remove LCD FPC Cable Remove LCD Panel from Main Unit before proceeding Remove LCD Brackets Remove Antennas Remove Camera Module Remove Microphone ...

Page 92: ...The two center caps are protection only and do not cover screws 3 Starting from the lower right side of the bezel pry the bezel upwards and away from the panel Move along the top and right until all sides of the bezel are removed NOTE If necessary use a pry to lift up the outside edges of the bezel Step Size Quantity Screw Type LCD Bezel M2 5 6 4 ...

Page 93: ...emoving the LCD Bezel on page 82 2 Remove the single securing screw from the Inverter Board 3 Disconnect the right Inverter Board cable as shown 4 Disconnect the left Inverter Board cable as shown Step Size Quantity Screw Type Inverter Board M2 5 6 1 ...

Page 94: ...84 Chapter 3 5 Remove the Inverter Board from the LCD module ...

Page 95: ...Chapter 3 85 Removing the Camera Module 1 See Removing the LCD Panel on page 86 2 Disconnect the camera cable 3 Remove the Camera from the module ...

Page 96: ...e Removing the Inverter Board on page 83 2 Disconnect the camera cable 3 Remove the two securing screws from the LCD Panel 4 Remove the adhesive tapes securing the Inverter cables to the module Step Size Quantity Screw Type LCD Panel M2 5 6 2 ...

Page 97: ...Chapter 3 87 5 Lift the LCD Panel clear of the module The LCD Module appears as follows when the LCD Panel is removed ...

Page 98: ...g screws four on each side from the LCD Panel brackets 3 Remove the LCD brackets by pulling away from the LCD Panel 4 Turn the LCD panel over to expose the rear 5 Lift the adhesive protector and disconnect the cable from the LCD Panel 6 Lift the FPC cable from the panel Step Size Quantity Screw Type LCD Brackets M2 3 8 ...

Page 99: ...oving the Microphone Module 1 See Removing the LCD Panel on page 86 2 Remove the strips holding the microphone cable in place Ensure the cable is free from obstructions 3 Lift the Microphone Module clear of the module ...

Page 100: ... 2 Remove the strips holding the antenna cables in place Ensure the cables are free from obstructions 3 Remove the adhesive tape and lift the left side antenna from the LCD module as shown 4 Remove the adhesive tape and lift the left side antenna from the LCD module as shown ...

Page 101: ...ght antennas as shown Ensure that the locating pin on each antenna is correctly seated Press down on the adhesive pads green callout to secure the antennas in place 4 Replace the left antenna cable white as shown Ensure that the cable is inserted along the cable channel and secured under each adhesive tab strip 5 Ensure the antenna cable passes through the hinge well as shown to avoid trapping Loc...

Page 102: ...sure that the cables are inserted along the cable channel and secured under each adhesive tab strip 7 Ensure the antenna and MIC cables pass through the hinge well as shown to avoid trapping NOTE The LCD Module appears as shown when the MIC and Antennas are replaced correctly ...

Page 103: ...screw holes on the panel Starting with the top most screws marked with U replace the eight screws four on each side in the brackets as shown 4 Place the LCD Panel in the back cover IMPORTANT Ensure that the LCD power cable passes through the hinge well and is not trapped under the panel 5 Secure the LCD module with the two securing screws and replace the adhesive strips to hold the cables in place...

Page 104: ...e LCD Module 2 Connect the cable to the camera module 1 Place the Inverter in the LCD Module as shown 2 Connect the left side inverter cable 3 Connect the right side inverter cable NOTE Lift the Inverter slightly to connect the cable if necessary 4 Replace the single securing screw ...

Page 105: ...tom edge first and press down the edges until there are no gaps between the bezel and the LCD Module IMPORTANT Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel 2 Replace the four screws and the rubber screw caps provided ...

Page 106: ...st be positioned corresponding to the marker on the CPU socket 1 Carefully turn the mainboard upside down CPU side up and place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Gently close the socket lever and snap it into place in the securing clip Socket Pin1 Locator CPU Pin1 Locator ...

Page 107: ...loth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply a small amount of thermal grease to the centre of the CPU there is no need to spread the grease manually the force used during the installation of the Thermal Module is sufficient 3 Align the screw holes on the Thermal Module and Mainboard then replace the module Keep the module as level as possible to sprea...

Page 108: ...luetooth cable to the Mainboard 2 Turn the Mainboard over and place it in the chassis left side first to insert the I O ports correctly 3 Rotate the Mainboard downward into position 1 Place the Bluetooth Module in the Mainboard bay 2 Connect the Bluetooth cable to the module as shown ...

Page 109: ...d 1 Place the USB Board in the Mainboard bay 2 Replace the single securing screw as shown 3 Connect the USB cable to the Mainboard 4 Ensure that the USB cable runs along the cable channel as shown 5 Connect the USB cable to the USB Board ...

Page 110: ...dule 1 Place the Right Speaker Module in the chassis as shown 2 Replace the single securing screw 3 Run the cable as shown along the chassis and on to the Mainboard 1 Place the Left Speaker Module in the Upper Cover as shown 2 Replace the adhesive strip to hold the cable in place ...

Page 111: ...Chapter 3 101 3 Replace the two securing screws ...

Page 112: ... edge first to engage the securing clips 2 Rotate the bracket down on to the upper case 3 Replace the two securing screws 4 Insert the TouchPad FFC into the connector 5 Close the locking latch on the connector and press down as indicated red callout to engage the adhesive on the FFC ...

Page 113: ...Chapter 3 103 Replacing the Upper Case 1 Place the upper case on the lower case front edge first 2 Lower the case into position as shown and press down around the edges to secure it in place ...

Page 114: ...4 Chapter 3 3 Replace the twelve screws in the Upper Cover as shown NOTE The red callouts are M2 5 6 screws and green callouts are M2 5 3 screws 4 Connect the following three cables to the Mainboard A B C ...

Page 115: ...Chapter 3 105 5 Connect A as shown 6 Connect B as shown 7 Insert the FFC cable and close the locking latch 8 Turn the computer over and replace the nine screws as shown ...

Page 116: ...o each side starting with the left side hinge NOTE Two different screw sizes are used to secure the LCD module in place The red callouts require M2 5 8 screws and the green callouts require M2 5 6 screws 3 Run the microphone cable along the cable channel using all the available cable clips 4 Connect the microphone cable to the Mainboard as shown ...

Page 117: ...power cable to the Mainboard as shown 7 Push the antenna cables through the chassis and pull them all the way through from the underside 8 Run the right side cables along the cable channel as shown using all available cable clips 9 Run the left side cables along the cable channel as shown using all available cable clips ...

Page 118: ...in the hinge wells 11 Place the antenna cables in the cable channel as shown using all available cable clips 12 Replace the adhesive strip to secure the cables in place 13 Turn the computer over and Run the antenna cable along the cable channel using all the available clips as shown ...

Page 119: ...Chapter 3 109 14 Ensure that the cables run along the channel and are easily accessible from the WLAN bay 15 Replace the two securing screws as shown ...

Page 120: ...e locating pin shown 1 Insert the Function Board right side first as shown 2 Lower the board in to the chassis as shown Ensure that the locating pin is correctly inserted 3 Press down on the FFC as indicated to secure the cable to the chassis 4 Connect the FFC to the Mainboard and close the locking latch 5 Replace the single securing screw ...

Page 121: ...oard 1 Reconnect keyboard FFC to the mainboard and secure the locking latch 2 Slide the keyboard away from the LCD screen to engage the securing tabs on the keyboard 3 Press down around the edges of the Keyboard to secure it in place ...

Page 122: ...ss down on the sides of the cover to secure it in place 3 Press down the centre of the cover to secure it in place 4 Turn the computer over and secure the single securing screw NOTE The Switch Cover securing screw is not used on some production models 1 Insert the WLAN board into the WLAN socket 2 Replace the single screw to secure the module ...

Page 123: ...he two antenna cables to the module NOTE The black antenna cable connects to the upper terminal and the white antenna cable to the lower terminal 4 Tuck the gray cable down the side of the WLAN Module as shown to avoid trapping ...

Page 124: ... the DIMM Module in place 2 Press down to lock the DIMM module in place 1 Place the HDD in the HDD carrier 2 Replace the four screws to secure the carrier 3 Insert the HDD interface side first and lower it into place 4 Slide the HDD in the direction of the arrow to connect the interface ...

Page 125: ...n replace the ODD cover on the new ODD Module 2 Press the cover into the tray bottom edge first to secure 3 Secure ODD bracket with two screws 4 Slide the module in to the chassis and press until the module is flush with the chassis 5 Replace the single screw to secure the Module ...

Page 126: ... Covers 1 Replace the Memory Cover back edge first as shown 2 Press down the left side as shown IMPORTANT Ensure that the all the securing tabs are correctly located in the casing 3 Secure the four captive screws HDD Cover Memory Cover ...

Page 127: ...l an audible click indicates that the card is correctly inserted Replacing the Battery 1 Slide and hold the battery release latch to the release position 1 insert the battery pack and press down 2 2 Slide the battery lock in the direction shown to secure the battery in place 1 2 ...

Page 128: ...118 Chapter 3 ...

Page 129: ...st or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 175 Symptoms Verified Go To Power On Issue Page 120 No Display Issue Page 121 LCD Failure Page 123 Internal Keyboard Failure Page 123 TouchPad Failure Page 124 Internal Speaker Failure Page 124 Interna...

Page 130: ...y extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 132 and fan airways are free of obstructions 5 Remove all external and non essential hardware connected...

Page 131: ... power see Power On Issue on page 120 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 132: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 133: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 134: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 135: ...ag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Sp...

Page 136: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 137: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 138: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 139: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 140: ...erboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 42 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem...

Page 141: ...on defective FRUs Wireless Function Failure If the WLAN fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs START RJ 11 well connected Modem wire well connected Modem card well connected Modem card OK Replace Mainboard Connect it well Seat it well Replace Modem card Connect it well No No No No ...

Page 142: ...computer 6 Remove any recently added hardware and associated software 7 Remove any recently added software and reboot 8 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Rol...

Page 143: ...ormation on page 175 Other Failures If the CRT Switch Dock LAN Port external MIC or Speakers PCI Express Card 5 in 1 Card Reader or Volume Wheel fail perform the following general steps to correct the problem Do not replace a non defective FRUs 1 Check Drive whether is OK 2 Check Test Fixture is ok 3 Swap M B to Try ...

Page 144: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 120 1 Power off the computer 2 Visually check them for d...

Page 145: ... control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 G...

Page 146: ...and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recover...

Page 147: ...r SMART Drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operatin...

Page 148: ...ror handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I O E5h Check force recovery boot E6h ...

Page 149: ... Conn JSKP2 Internal Speaker Conn Right JP1 USB board connector JCRT1 CRT Conn SW1 Power button switch JHDMI1 HDMI Conn SW2 Volume down switch JUSB2 USB Conn SW3 Volume up switch JUSB1 USB Conn SW4 Touch Pad button Left JHP1 Headphone out JACK SW5 Touch Pad button Right JMIC1 Mic JACK U10 South Bridge ICH9M JLINE1 Line in JACK U12 EC KBC ENE KB926 JTP1 Touch Pad Board Conn U14 Card Reader Host Con...

Page 150: ...tion JFAN1 FAN Conn JDDR2 DDR3 SO DIMM Slot JSATA2 SATA HDD Conn JDIMM1 SO DIMM Slot WLAN JCPU1 CPU Socket JBT1 Bluetooth Conn JREAD1 Card Reader Conn U30 Chipset MCP79MX PJP2 Battery connector U34 Amplifier APA2051 JDDR1 DDR3 SO DIMM Slot ...

Page 151: ...is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press Power B...

Page 152: ...r and Battery present If this function is enabled the system will force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP OS Follow the steps below 1 Save ROM file file name JAL90x64 fd to the root direc...

Page 153: ...isis Disk program in another system with Windows XP OS Follow the steps below 1 Power Off failed system 2 Attach a USB floppy drive to the failed system 3 Copy xxxxx wph to tool s folder and rename it as BIOS wph 4 Execute wincris exe to start the Crisis Disk Build 5 Select Removable and click Start A confirmation screen displays 6 Click the OK button on the left to continue ...

Page 154: ...and hold Fn Esc then plug the AC power in 10 Press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed systems When the Crisis flash process is finished the system restarts with a workable BIOS Update to the latest version BIOS for the system using the regular BIOS fla...

Page 155: ...ver reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to ...

Page 156: ...r P N No Description Acer P N 1 Strip Cover 60 AZ802 001 6 Thermal Module 60 AZ802 006 2 Keyboard KB I1700 004 7 Lower Case 60 AZ802 003 3 Upper Case 60 AZ802 002 8 HDD Cover 42 AZ802 001 4 F P Reader 55 AZA02 001 9 Memory Cover 42 AZ802 002 5 Mainboard MB AZ702 001 1 2 3 4 5 6 7 8 9 7 ...

Page 157: ...02 002 7 LCD Cover 60 AZ802 004 2 LCD Panel 6M AZA02 001 8 LCD Bracket_R 33 AZ802 004 3 LCD Cable 50 AZ802 004 9 Antenna_R 50 AZ802 005 4 LCD Bracket_L 33 AZ802 004 10 MIC Cable 23 AZ802 002 5 Antenna_L 50 AZ802 006 11 Inverter 19 AZ802 001 6 Camera Board 57 AZA02 001 1 2 3 4 5 6 7 8 10 9 11 ...

Page 158: ...CELLS 4 4MAH SM SIMPLO BT 00607 034 BATTERY LI ION 6CELLS 4 4MAH SANYO BT 00603 041 BATTERY LI ION 6CELLS 4 4MAH SONY BT 00604 024 BATTERY LI ION 6CELLS 4 4MAH PANASONIC BT 00605 020 Board FINGER PRINT BOARD 55 AZA02 001 SWITCH BOARD 55 AZ802 001 USB BOARD 55 AZ802 002 BLUE TOOTH BT 21100 005 WLAN CARD XB63 NI 23600 007 WLAN CARD XB91 NI 23600 030 WLAN CARD RALINK NI 23600 031 Cable USB CABLE 50 A...

Page 159: ... 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 Case Cover Bracket Assembly STRIP COVER 60 AZ802 001 UPPER CASE W FP 60 AZA02 001 UPPER CASE W O FP 60 AZ802 002 LOWER CASE ASSY 60 AZ802 003 TP BRACKET 3...

Page 160: ...G AW80577GG0412MA SLGJ4 R0 KC 64001 DTP Super Multi Drive DVD SUPER MULTI DRIVE MODULE 6M AZ802 001 DVD SUPER MULTI DRIVE TOSHIBA TS L633A LF W O bezel KU 00801 021 DVD SUPER MULTI DRIVE SONY AD 7580S LF W O bezel KU 0080E 017 DVD SUPER MULTI DRIVE PHILIP DS 8A2S LF W O bezel KU 0080F 001 DVD SUPER MULTI DRIVE HLDS GT10N LF W O bezel FW 1 01 KU 0080D 039 ODD BEZEL SUPER MULTI 42 AZ802 003 ODD BRAC...

Page 161: ...OARD HEBREW KB I1700 005 KEYBOARD KOREAN KB I1700 019 KEYBOARD ARABIC KB I1700 036 KEYBOARD INTE UI KB I1700 004 KEYBOARD RUSSIAN KB I1700 014 KEYBOARD UK KB I1700 006 KEYBOARD SWEDEN FN KB I1700 010 KEYBOARD FR KB I1700 027 KEYBOARD PORTUGUESE KB I1700 015 KEYBOARD NETHERLAND KB I1700 029 KEYBOARD SLOVENIAN KB I1700 013 KEYBOARD SLOVAKIAN KB I1700 012 KEYBOARD BRAZILIAN KB I1700 034 KEYBOARD SWIT...

Page 162: ...AUO LK 15605 001 LCD PANEL G 15 6 WXGA HD B156XW01 V0 1A LF AUO LCD PANEL G 15 6 WXGA HD LTN156AT01 A01 LF SAMSUNG LK 15606 001 LCD COVER IMR 60 AZ802 004 LCD BEZEL FOR W CCD 60 AZA02 002 LCD BRACKET SET R L FOR LCD 33 AZ802 004 INVERTER 19 AZ802 001 LCD CABLE FOR LCD W CCD FUNCTION 50 AZ802 004 ANTENNA R MAIN MINO 3X3 50 AZ802 005 ANTENNA R MAIN 1X2 50 AZ802 009 ANTENNA L AUX 50 AZ802 006 CAMERA ...

Page 163: ... LCD BRACKET SET R L FOR LCD 33 AZ802 004 INVERTER 19 AZ802 001 LCD CABLE FOR LCD W O CCD FUNCTION 50 AZ802 008 ANTENNA R MAIN MINO 3X3 50 AZ802 005 ANTENNA R MAIN 1X2 50 AZ802 009 ANTENNA L AUX 50 AZ802 006 SCREW RUBBER 47 AZ802 001 ASSY LED MODULE 15 6 IN WXGA GLARE CCD W ANTENNA 6M AZA02 002 LED PANEL 15 6 WXGA HD B156XW02 AUO LK 15605 003 LED PANEL 15 6 WXGA HD LP156WH2 TLE1 LF LPL LK 15608 00...

Page 164: ...0 3M 57 AZA02 001 SCREW RUBBER 47 AZ802 001 ASSY LED MODULE 15 6 IN WXGA GLARE W ANTENNA 6M AZ802 004 LED PANEL 15 6 WXGA HD B156XW02 AUO LK 15605 003 LED PANEL 15 6 WXGA HD LP156WH2 TLE1 LF LPL LK 15608 002 LED PANEL 15 6 WXGA HD N156B6 L04 CMO LK 1560D 005 LCD COVER IMR 60 AZ802 004 LCD BEZEL FOR W O CCD 60 AZ802 005 LCD BRACKET SET R L FOR LED 33 AZ802 005 LCD CABLE FOR LED W O CCD FUNCTION 50 ...

Page 165: ... DDRIII 1066 M471B2874DZ1 CF8 SAMSUNG KN 1GB0B 018 RAM 1G DDRIII 1066 HMT112S6AFP6C G7N0 HYNIX KN 1GB0G 019 RAM 1G DDRIII 1066 EBJ11UE6BAU0 AE E ELPIDA KN 1GB09 009 RAM 2G DDRIII 1066 M471B5673DZ1 CF8 SAMSUNG KN 2GB0B 005 RAM 2G DDRIII 1066 HMT125S6AFP8C G7N0 HYNIX KN 2GB0G 009 RAM 2G DDRIII 1066 EBJ21UE8BAU0 AE E ELPIDA KN 2GB09 002 Heat sink THERMAL MODULE 60 AZ802 006 Speaker SPEAKER R L 23 AZ8...

Page 166: ...BER 47 AZ802 003 Category Description Acer P N Screw SCREW M3 0 D 3L K 5 0 D ZK NL 86 AZ802 001 SCREW M1 98 D 3 0L K4 6 D 0 8T ZK NL 86 AZ802 002 SCREW M2 48 D 6 0L K5 5 D 0 8T ZK NL 86 AZ802 003 SCREW M2 46 D 3 0L K5 5 D 0 8T ZK NL 86 AZ802 006 SCREW M2 45 D 8 0L K5 5D 0 8T ZK NL 86 AZ802 007 Category Description Acer P N ...

Page 167: ...Chapter 6 157 ...

Page 168: ...4 AS5737Z 342G25Mn LINPUSAWW1 UMACE 1 2G 250 BT 6L 5R CB_bgn_0 3D_HG_EN11 PMDT3400 AS5737Z 343G25Mn EMEA France LX AZ70X 020 AS5737Z 343G25Mn VHP32ATFR1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_FR23 PMDT3400 AS5737Z 343G25Mn EMEA South Africa LX AZ70X 056 AS5737Z 343G25Mn EM VHP32ATZA2 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_EN16 PMDT3400 AS5737Z 343G25Mn EMEA South Africa LX AZ70X 057 AS5737Z 343G25M...

Page 169: ...bgn_0 3D_HG_ENR1 PMDT3400 AS5737Z 343G25Mn EMEA Eastern Europe LX AZ70X 047 AS5737Z 343G25Mn VHP32ATEU4 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_FI12 PMDT3400 AS5737Z 343G25Mn EMEA Sweden Finland LX AZ70X 048 AS5737Z 343G25Mn VHP32ATSE1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_FI12 PMDT3400 AS5737Z 343G25Mn EMEA Norway LX AZ70X 049 AS5737Z 343G25Mn VHP32ATNO1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_...

Page 170: ...PMDT3400 AS5737Z 343G25Mn EMEA Portugal LX AZ70X 040 AS5737Z 343G25Mn VHP32ATPT1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_PT12 PMDT3400 AS5737Z 343G25Mn EMEA Slovenia Croatia LX AZ70X 038 AS5737Z 343G25Mn VHP32ATSI1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_SL11 PMDT3400 AS5737Z 343G25Mn EMEA Slovenia Croatia LX AZ70X 039 AS5737Z 343G25Mn VHP32ATSI1 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_EN13 PMDT34...

Page 171: ...Mn EM VHP32ATME2 MC UMACE 2G 1G 250 6L 5R CB_bgn_0 3D_HG_EN15 PMDT3400 AS5737Z 322G25Mn WW WW S2 AZ70C 003 AS5737Z 322G25Mn LINPUSAWW1 UMACE 1 2G 250 BT 6L 5R CB_bgn_0 3D_HG_EN11 PMDT3200 AS5737Z 344G32Mn WW WW S2 AZ70C 002 AS5737Z 344G32Mn LINPUSAWW1 UMACE 2 2G 320 BT 6L 5R CB_bgn_1 0D_EN11 PMDT3400 AS5737Z 343G32Mn PA Canada LX AZ70X 019 AS5737Z 343G32Mn VHP32ATCA2 MC UMACE 2G 1G 320 6L 5R CB_bg...

Page 172: ..._XC21 PMDT3400 AS5737Z 343G32Mn PA ACLA Portuguese LX AZ70X 007 AS5737Z 343G32Mn VHP32ATXC2 MC UMACE 2G 1G 320 6L 5R CB_bgn_0 3D_XC22 PMDT3400 AS5737Z 343G32Mn PA ACLA Spanish LX AZ70X 004 AS5737Z 343G32Mn EM VHP32ATEA1 MC UMACE 2G 1G 320 6L 5R CB_bgn_0 3D_ES22 PMDT3400 AS5737Z 343G32Mn PA ACLA Spanish LX AZ70X 003 AS5737Z 343G32Mn VHP32ATEA3 MC UMACE 2G 1G 320 6L 5R CB_bgn_0 3D_ES21 PMDT3400 AS57...

Page 173: ...6L 5R CB_bgn_EN32 PMDT3400 AS5737Z 343G32Mn PA USA LX AZ80X 012 AS5737Z 343G32Mn VHP32ATUS1 MC UMAE 2G 1G 320 6L 5R CB_bgn_EN34 PMDT3400 AS5737Z 343G32Mn PA Canada LX AZ80X 011 AS5737Z 343G32Mn VHP32ATCA2 MC UMAE 2G 1G 320 6L 5R CB_bgn_FR31 PMDT3400 AS5737Z 343G32Mn PA USA LX AZ80X 007 AS5737Z 343G32Mn VHP32ATUS1 MC UMAE 2G 1G 320 6L 5R CB_bgn_EN35 PMDT3400 AS5737Z 343G32Mn PA USA LX AZ80X 008 AS5...

Page 174: ...M8XS AS5737Z 344G25Mn N15 6WXGAG SO2GBIII10 SO2GBIII10 N250GB5 4KS NSM8XS AS5737Z 344G32Mn N15 6WXGAG SO2GBIII10 SO2GBIII10 N320GB5 4KS NSM8XS AS5737Z 342G25Mn N15 6WXGAG SO2GBIII10 N N250GB5 4KS NSM8XS AS5737Z 342G25Mn N15 6WXGAG SO2GBIII10 N N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS...

Page 175: ...n N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS AS5737Z 343G25Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N250GB5 4KS NSM8XS A...

Page 176: ...Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS...

Page 177: ...GAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS AS5737Z 343G32Mn N15 6WXGAG SO2GBIII10 SO1GBIII10 N320GB5 4KS NSM8XS Model Card...

Page 178: ...rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G25Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G25Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G25Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G25Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G25Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z ...

Page 179: ...Fi 1x2 BGN 3rd WiFi 1x2 BGN BT 2 0 N AS5737Z 344G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN BT 2 0 N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5...

Page 180: ...3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z 343G32Mn 5 in 1 ...

Page 181: ...tions are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 5737Z Series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 182: ...W 300 Foxconn BT 2 0 Foxconn Bluetooth FOX_BRM_2 0 F W 300 Camera Chicony 0 3M DV Chicony 0 3M DV Calla_2 Chicony 0 3M DV Chicony 0 3M DV Calla_2 Card Reader N A 5 in 1 Build in 5 in 1 Build in MS MS Pro SD SC XD N A 5 in 1 Build in 5 in 1 Build in MS MS Pro SD SC XD N A 5 in 1 Build in 5 in 1 Build in MS MS Pro SD SC XD CPU Processor INTEL PMDT3200 CPU Intel Pentium Dual Core T3200 2 0G 1M 667 MV...

Page 183: ...ternal Standard No volume up down None 17KB FV5 Black Keyboard 17KB FV5 Black CP2 Internal Standard No volume up down None 17KB FV5 Black Keyboard 17KB FV5 Black CP2 Internal Standard No volume up down LAN Broadcom BCM5764 Broadcom BCM5764 LCD AUO N15 6WXGAG LCD AUO 15 6 WXGA Glare B156XW01 V0 LF 220nit 8ms AUO N15 6WXGAG LCD AUO 15 6 WXGA Glare B156XW01 V0 LF 220nit 8ms AUO N15 6WXGAG LCD AUO 15 ...

Page 184: ...W O bezel SATA Software McAfee Software Antivirus application McAfee McAfee Software Antivirus application McAfee McAfee Software Antivirus application McAfee WiFi Antenna WNC PIFA PIFA WNC PIFA PIFA WNC PIFA PIFA WLAN Foxconn 3rd WiFi 1x2 BGN Foxconn Wireless LAN Atheros AR5B91 1x2 BGN Foxconn 3rd WiFi 1x2 BGN Foxconn Wireless LAN Atheros AR5B91 1x2 BGN Foxconn 3rd WiFi 1x2 BGN Foxconn Wireless L...

Page 185: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 186: ...176 Appendix C ...

Page 187: ... indicator 6 10 CPU 79 D DIMM Module 52 Display 4 display hotkeys 14 E EasyTouch Failure 132 Euro 15 External Module Disassembly Flowchart 43 F Features 1 Flash Utility 32 FPC Cable 88 FRU Field Replaceable Unit List 145 H Hard Disk Drive Module 50 HDTV Switch Failure 132 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 10 Intermittent Problems 134 Internal Microphone Failure 126 Internal Speak...

Page 188: ...aker Module 73 speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 171 Thermal Module 78 Thermal Unit Failure 132 Top 139 TouchPad hotkey 14 TouchPad Bracket 70 TouchPad Failure 124 Troubleshooting Built in KB Failure 123 EasyTouch Buttons 132 HDTV Switch 132 Internal Microphone 126 Internal Speakers 124 LCD Failure 123 Modem 131 No Display 121 ODD 128 Other Failures 133 Power O...

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